Karina Gomez
Karina Gomez at Val Ward Cadillac Inc

Karina Gomez | Page 12

Service Advisor

Val Ward Cadillac Inc

12626 S Tamiami Trl
Fort Myers, FL 33907

4.8
124 Reviews
4.8

124 Reviews

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124 Reviews of Karina Gomez

August 23, 2024

Dealership Rating
Employee Rating

Great service… no problems I don’t have any regrets choosing your dealership to buy my car More

by SUNSEA4UME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jane Flesch, Dave McKinney , Jamie Martin

Aug 25, 2024

Val Ward Cadillac Inc responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 09, 2024

Dealership Rating
Employee Rating

Although there was a slight problem with a wiper blade it was corrected promptly with a minimum amount of effort on my part and no cost. Very happy. More

by Caddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2024

Val Ward Cadillac Inc responded

Caddy, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

August 07, 2024

Dealership Rating
Employee Rating

Everyone did good with one disappointing issue: car prep. It was delivered after an employee drove it 200+ miles from Daytona Beach to Ft Myers. He/she should have notified service that the vehicle pulled t More

by bechvala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Griffin Clark , Jamie Martin

Aug 11, 2024

Val Ward Cadillac Inc responded

Thank you for taking the time to leave us feedback about your experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (239) 939-2212 so we can work towards a resolution.

July 29, 2024

Dealership Rating
Employee Rating

Friendly Courteous service words long words long words long words long words long words long More

by crittengj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2024

Val Ward Cadillac Inc responded

We're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 24, 2024

Dealership Rating
Employee Rating

Dave McKinney made my service appointment an enjoyable first experience for me after moving from out of state. Previously I wasn’t happy with customer service and treatment at other GM service centers. I More

by scrface211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave McKinney

Jul 26, 2024

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 22, 2024

Dealership Rating
Employee Rating

Great dealership , I highly recommend it to everyone. Will buy next time from Val Ward. More

by tamerajf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 25, 2024

Val Ward Cadillac Inc responded

Thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!

July 17, 2024

Dealership Rating
Employee Rating

Excellent service and very kind employees. I highly recommend them. Very knowledgeable and easy to work with. More

by JTCONNOR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jane Flesch, Dave McKinney , Jamie Martin

Jul 18, 2024

Val Ward Cadillac Inc responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

July 07, 2024

Dealership Rating
Employee Rating

Service staff is excellent no problem. Only problem. I have is the prices of routine maintenance session itemsie filters! Very very high price s? More

by rlaiacoma
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Jane Flesch, Dave McKinney , Jamie Martin

Jul 10, 2024

Val Ward Cadillac Inc responded

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

July 05, 2024

Dealership Rating
Employee Rating

My car was recalled 5 days after purchase. No idea when the back ordered part will be available. I would prefer my trade back and go somewhere else to purchase something else. Val Ward was More

by XAPD1
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Jose Villar, Steve Whittaker. 5 stars

Jul 08, 2024

Val Ward Cadillac Inc responded

Hello XAPD1, We apologize for the frustrations caused by this recall. I spoke with your salesman and our Service Manager and was pleased to hear you have been in communication with them. We are happy to work with you however we can to make sure you are taken care of as quickly as possible. If you need to speak with our Service Manager Steve please do not hesitate to call any time. Have a great start to your week!

June 23, 2024

Dealership Rating
Employee Rating

Good, honest attention. Rapid response to my questions about the car. Pleasant experience. No time wasted. More

by BLGRY576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 25, 2024

Val Ward Cadillac Inc responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!

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