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Karina Gomez
Karina Gomez | Page 13
Service Advisor
Val Ward Cadillac Inc
12626 S Tamiami Trl
Fort Myers, FL 33907
147 Reviews
147 Reviews
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147 Reviews of Karina Gomez
September 13, 2024
We brought the car in to check on low pressure for one tire. We were told that there was a nail and the tire could not be repaired. Although we trust the tech, it would have been nice to see the tire ( si tire. We were told that there was a nail and the tire could not be repaired. Although we trust the tech, it would have been nice to see the tire ( since she promised to do so) . We replaced all four tires and when we paid and started to leave, we noticed that the four tires all had different pressures. The technician should have checked it out first, More
by JJPAUN
Verified Customer
September 11, 2024
The people at Val Ward are friendly, efficient, and caring about your vehicle, the waiting area was very clean and offered snacks and drinks while waiting. Keep up the great work caring about your vehicle, the waiting area was very clean and offered snacks and drinks while waiting. Keep up the great work More
by anvanchick
Other Employees Tagged: Jamie Martin
September 11, 2024
They are reliable, honest, and operate with integrity. Karina and Steve always take the time to answer any questions I may have, and provide me with all the options available. "Thank-you" for all the time Karina and Steve always take the time to answer any questions I may have, and provide me with all the options available. "Thank-you" for all the times your company has demonstrated it's willingness to do things the "right way", and in a manner that keeps the consideration of the customer in mind. It is a pleasure to do business when you feel as though the people you are conducting business with are looking out for your vehicle and your best interest. More
by Tia Viola
Other Employees Tagged: Steve Whittaker
September 07, 2024
The service and customer service that happens at Val Ward is EXCEPTIONAL! Doesn't matter if its sales or service- you can rely on these folks! A++ is EXCEPTIONAL! Doesn't matter if its sales or service- you can rely on these folks! A++ More
by ICANRACE
Other Employees Tagged: Jane Flesch, Dave McKinney , Jamie Martin
September 05, 2024
Aside from the parts manager not wanting to listen on part quote I found the whole experience to be well managed / the Service Director did a follow up call with me to review what had happened even thou part quote I found the whole experience to be well managed / the Service Director did a follow up call with me to review what had happened even though I had not made mention of it. More
by krafferty123
September 05, 2024
Unprofessional with their “hidden fees” and telling me it applies to all of their service customers. applies to all of their service customers. More
by DRRUDY411
Other Employees Tagged: Jane Flesch , Jamie Martin
September 03, 2024
Karina was fantastic. I went to have tire pressure checked…new tire needed. Karina was aware I needed to get to work and offered transportation. Kept me aware of accurate w I went to have tire pressure checked…new tire needed. Karina was aware I needed to get to work and offered transportation. Kept me aware of accurate wait time. Brake sensor was triggered.Karina attempted to reset but I was given a loaner to make it to work. She was apologetic and understood my situation. TREMENDOUS service…upon entering my loaner a gentleman approached to see if I had concerns before leaving. Such a wonderful experience with exemplary customer care More
by sznnjarka
Other Employees Tagged: Bill Griffith
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