Karina Gomez | Page 14

Aside from the parts manager not wanting to listen on part quote I found the whole experience to be well managed / the Service Director did a follow up call with me to review what had happened even thou part quote I found the whole experience to be well managed / the Service Director did a follow up call with me to review what had happened even though I had not made mention of it. More

by krafferty123 Verified Customer Verified Customer

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Unprofessional with their “hidden fees” and telling me it applies to all of their service customers. applies to all of their service customers. More

by DRRUDY411 Verified Customer Verified Customer

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They where extremely nice and they completed the repairs timely and they gave me a loaner car to use because they had the car over the weekend timely and they gave me a loaner car to use because they had the car over the weekend More

by beckerlyman Verified Customer Verified Customer

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Karina was fantastic. I went to have tire pressure checked…new tire needed. Karina was aware I needed to get to work and offered transportation. Kept me aware of accurate w I went to have tire pressure checked…new tire needed. Karina was aware I needed to get to work and offered transportation. Kept me aware of accurate wait time. Brake sensor was triggered.Karina attempted to reset but I was given a loaner to make it to work. She was apologetic and understood my situation. TREMENDOUS service…upon entering my loaner a gentleman approached to see if I had concerns before leaving. Such a wonderful experience with exemplary customer care More

by sznnjarka Verified Customer Verified Customer

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They so great on taking care of customers. They will tell you what you need done and gets done. I feel like home when I visit this place. They will tell you what you need done and gets done. I feel like home when I visit this place. More

by ANTHONYPEREZ83AP Verified Customer Verified Customer

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Excellent dealership. Provided great communication on a vehicle service issue. Assisted with a loaner vehicle due to the length of time needed to receive repair part. - Provided great communication on a vehicle service issue. Assisted with a loaner vehicle due to the length of time needed to receive repair part. - Professional Communication - Great Service for our specific needs - White Glove cleanliness More

by captain.ross.gallagher Verified Customer Verified Customer

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I took my 2027 Terrain to Val Ward this week . Even though I purchased it at another dealership, I just felt more comfortable taking for service because of the professionalism and friendliness of Even though I purchased it at another dealership, I just felt more comfortable taking for service because of the professionalism and friendliness of the people . I was very satisfied with my experience. More

by ljohnsing Verified Customer Verified Customer

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Great service… no problems I don’t have any regrets choosing your dealership to buy my car choosing your dealership to buy my car More

by SUNSEA4UME Verified Customer Verified Customer

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Although there was a slight problem with a wiper blade it was corrected promptly with a minimum amount of effort on my part and no cost. Very happy. was corrected promptly with a minimum amount of effort on my part and no cost. Very happy. More

by Caddy Verified Customer Verified Customer

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Everyone did good with one disappointing issue: car prep. It was delivered after an employee drove it 200+ miles from Daytona Beach to Ft Myers. He/she should have notified service that the vehicle pulled t It was delivered after an employee drove it 200+ miles from Daytona Beach to Ft Myers. He/she should have notified service that the vehicle pulled to the right. Within 24 hours of receipt, I was back for an alignment. Also, the dashboard went black two times within two weeks of receipt. had to drive it back 30 minutes with no dashboard (all black) to get two software updates on the computer dash and one on the audio system. All this should have been done before delivery while the vehicle sat on their lot for almost a week. Otherwise, am happy with the XT4. More

by bechvala Verified Customer Verified Customer

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