Karina Gomez
Karina Gomez at Val Ward Cadillac Inc

Karina Gomez | Page 15

Service Advisor

Val Ward Cadillac Inc

12626 S Tamiami Trl
Fort Myers, FL 33907

4.9
147 Reviews
4.9

147 Reviews

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147 Reviews of Karina Gomez

July 07, 2024

Dealership Rating
Employee Rating

Service staff is excellent no problem. Only problem. I have is the prices of routine maintenance session itemsie filters! Very very high price s? More

by rlaiacoma
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Jane Flesch, Dave McKinney , Jamie Martin

Jul 10, 2024

Val Ward Cadillac Inc responded

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

July 05, 2024

Dealership Rating
Employee Rating

My car was recalled 5 days after purchase. No idea when the back ordered part will be available. I would prefer my trade back and go somewhere else to purchase something else. Val Ward was More

by XAPD1
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Jose Villar, Steve Whittaker. 5 stars

Jul 08, 2024

Val Ward Cadillac Inc responded

Hello XAPD1, We apologize for the frustrations caused by this recall. I spoke with your salesman and our Service Manager and was pleased to hear you have been in communication with them. We are happy to work with you however we can to make sure you are taken care of as quickly as possible. If you need to speak with our Service Manager Steve please do not hesitate to call any time. Have a great start to your week!

June 23, 2024

Dealership Rating
Employee Rating

Good, honest attention. Rapid response to my questions about the car. Pleasant experience. No time wasted. More

by BLGRY576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 25, 2024

Val Ward Cadillac Inc responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!

June 19, 2024

Dealership Rating
Employee Rating

Outstanding service. They are always there to please their customers. I will never go anywhere else. More

by MCVEIGHSB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jane Flesch

Jun 22, 2024

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 02, 2024

Dealership Rating
Employee Rating

My extended warranty provider failed to address an interior problem despite repeated interactions. Steve Whittaker, the service Manager, intervened and caused the issue to be resolved to my complete s More

by YAKIMA01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2024

Val Ward Cadillac Inc responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

June 01, 2024

Dealership Rating
Employee Rating

Karina did an excellent job setting up the service for my vehicle and providing me with a loaner vehicle. More

by Davidkenney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2024

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 17, 2024

Dealership Rating
Employee Rating

although it took sometime to get to the finish line I am happy with the deal. More

by finman618
Recommend Dealer
Yes

Other Employees Tagged: Allan Martin

May 20, 2024

Val Ward Cadillac Inc responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

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