First service agent impatient.
Second better. 2 plus hours for a oil change is a little to long.
Second better. 2 plus hours for a oil change is a little to long.
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by DARRYLEGOODE
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2026 -
Val Ward Cadillac Inc responded
We appreciate you taking the time to leave us this feedback. Here at Val Ward Cadillac, Inc., we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (239) 939-2212 to discuss ways we can better serve you in the future.
Someone damaged our car in a parking lot and needed to be
repaired and painted where the damage was. The car looks brand new. The staff at Val Ward were so helpful dealing with the insurance company and ge
repaired and painted where the damage was. The car looks brand new. The staff at Val Ward were so helpful dealing with the insurance company and getting a car for us to use during repairs. Great folks to deals with.
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by joeezgirl
Verified Customer
Verified Customer
Service Price Transparency
May 29, 2026 -
Val Ward Cadillac Inc responded
We are so happy to read such a great review about Val Ward Cadillac, Inc.! Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent service, sales, customer service, staff top
notch, in sum, cream of the crop dealership.
notch, in sum, cream of the crop dealership.
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by MEBARNETT110
Verified Customer
Verified Customer
May 25, 2026 -
Val Ward Cadillac Inc responded
We are glad we could help! Feel free to stop by if you ever need any more help.
I really like Val Ward, such an improvement over DeVoe
where I previously was. Your service department, (thank you Kevin) is excellent, however, I think they are so busy and overworked, please get them so
where I previously was. Your service department, (thank you Kevin) is excellent, however, I think they are so busy and overworked, please get them some help! Patti at the front desk is also very professional and knows her job, give her a raise!
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by pat.faustina
Verified Customer
Verified Customer
Service Price Transparency
May 23, 2026 -
Val Ward Cadillac Inc responded
We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sales staff was professional, friendly and efficient.
The dealership is immaculate and spacious. The general manager and sales manager welcomed me and offered their contact information in case I need any
The dealership is immaculate and spacious. The general manager and sales manager welcomed me and offered their contact information in case I need anything. Dealing with everyone at Val Ward was a pleasure.
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by burnskellie49
Verified Customer
Verified Customer
Service Price Transparency
May 14, 2026 -
Val Ward Cadillac Inc responded
Thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We have had excellent service for the past 4 years!
friendly & efficient.in all departments
friendly & efficient.in all departments
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by MELODYGAYLE31
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Justin (Sales) Jay ( financial)
May 16, 2026 -
Val Ward Cadillac Inc responded
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Thanks…T h a n k s b u y C a d I l l a c
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by HOWIEHANGN
Verified Customer
Verified Customer
Service Price Transparency
Apr 25, 2026 -
Val Ward Cadillac Inc responded
We appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
Dave your service manager was outstanding he made the
experience painless. Steve was very good also
experience painless. Steve was very good also
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by LEE57
Verified Customer
Verified Customer
Service Price Transparency
Apr 20, 2026 -
Val Ward Cadillac Inc responded
We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Easy to get an appointment.
Good work and reliable.
Understanding staff and helpful.
Easy to find
Good work and reliable.
Understanding staff and helpful.
Easy to find
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by jewelelynn
Verified Customer
Verified Customer
Service Price Transparency
Apr 15, 2026 -
Val Ward Cadillac Inc responded
We want all our clients to have a comfortable and stress-free experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very easy online scheduling.
Nice and clean service area. Friendly employees. However, I’m still waiting on my GM rewards to show up in my account.
Nice and clean service area. Friendly employees. However, I’m still waiting on my GM rewards to show up in my account.
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by mdd914
Verified Customer
Verified Customer
Service Price Transparency
Apr 10, 2026 -
Val Ward Cadillac Inc responded
Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (239) 939-2212 when you have a chance. Thank you, and we look forward to hearing from you.