Kept appointment on time.
Finished work quickly and delivered the car freshly washed and clean.
Finished work quickly and delivered the car freshly washed and clean.
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by LRNUTT
Verified Customer
Verified Customer
Service Price Transparency
Jul 15, 2026 -
Val Ward Cadillac Inc responded
Hello, we appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care!
Even though I got bad news about my vehicles I felt Jane
and the team always have my back.
and the team always have my back.
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by MSTRUTZENBERG
Verified Customer
Verified Customer
Service Price Transparency
Jul 13, 2026 -
Val Ward Cadillac Inc responded
We appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Karina is the best!
Always responds quick and always a pleasure to deal with! It’s refreshing when you go to a dealership and get the professional experience she provide
Always responds quick and always a pleasure to deal with! It’s refreshing when you go to a dealership and get the professional experience she provides.
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by jdmck680
Verified Customer
Verified Customer
Service Price Transparency
Jul 11, 2026 -
Val Ward Cadillac Inc responded
Thanks for highlighting some of our staff who helped make this such a great experience! Feel free to reach out to us if you need anything. Have a wonderful day.
It is always a good experience at Val Ward Cadillac.
They go above and beyond. Karina is great!
They go above and beyond. Karina is great!
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by THALL20
Verified Customer
Verified Customer
Service Price Transparency
Jun 27, 2026 -
Val Ward Cadillac Inc responded
We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Karina is the best!
Very knowledgeable about the vehicles and offers to help make the service experience an excellent one.
Very knowledgeable about the vehicles and offers to help make the service experience an excellent one.
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by JONELVY
Verified Customer
Verified Customer
Service Price Transparency
Jun 11, 2026 -
Val Ward Cadillac Inc responded
Thanks for highlighting some of our staff who helped make this such a great experience! If you're ever in need of more help, please let us know!
The employees were very nice and offered great input
about our service. Very happy with our experience.
about our service. Very happy with our experience.
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by dl.weidner
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2026 -
Val Ward Cadillac Inc responded
Thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
First service agent impatient.
Second better. 2 plus hours for a oil change is a little to long.
Second better. 2 plus hours for a oil change is a little to long.
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by DARRYLEGOODE
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2026 -
Val Ward Cadillac Inc responded
We appreciate you taking the time to leave us this feedback. Here at Val Ward Cadillac, Inc., we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (239) 939-2212 to discuss ways we can better serve you in the future.
Someone damaged our car in a parking lot and needed to be
repaired and painted where the damage was. The car looks brand new. The staff at Val Ward were so helpful dealing with the insurance company and ge
repaired and painted where the damage was. The car looks brand new. The staff at Val Ward were so helpful dealing with the insurance company and getting a car for us to use during repairs. Great folks to deals with.
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by joeezgirl
Verified Customer
Verified Customer
Service Price Transparency
May 29, 2026 -
Val Ward Cadillac Inc responded
We are so happy to read such a great review about Val Ward Cadillac, Inc.! Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent service, sales, customer service, staff top
notch, in sum, cream of the crop dealership.
notch, in sum, cream of the crop dealership.
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by MEBARNETT110
Verified Customer
Verified Customer
May 25, 2026 -
Val Ward Cadillac Inc responded
We are glad we could help! Feel free to stop by if you ever need any more help.
I really like Val Ward, such an improvement over DeVoe
where I previously was. Your service department, (thank you Kevin) is excellent, however, I think they are so busy and overworked, please get them so
where I previously was. Your service department, (thank you Kevin) is excellent, however, I think they are so busy and overworked, please get them some help! Patti at the front desk is also very professional and knows her job, give her a raise!
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by pat.faustina
Verified Customer
Verified Customer
Service Price Transparency
May 23, 2026 -
Val Ward Cadillac Inc responded
We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!