Karina Gomez | Page 6

The service department here is top notch! ! Was in the area for a short time and had my Caddy back on the road within the same day! ! Was in the area for a short time and had my Caddy back on the road within the same day! More

by wzuhlsdorf Verified Customer Verified Customer

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⭐️⭐️⭐️⭐️⭐️ A Truly Exceptional Dealership – Val Ward Cadillac I cannot say enough wonderful things about my experience at Val Ward Cadillac here in Fort Myers. As someone born and raised in this commun Cadillac I cannot say enough wonderful things about my experience at Val Ward Cadillac here in Fort Myers. As someone born and raised in this community, I’ve watched businesses change so much over the years — but Val Ward is one of the rare places that has held tightly onto that small-town, old-fashioned customer service we all miss. And that is a direct reflection of the incredible leadership and team they have. From the moment I walked in, I felt completely taken care of. Owner Trey Ward sets the tone for the entire dealership. You can tell he has made it a priority to keep true customer service at the forefront, and it shows in every single interaction. No surprise they win Dealer of the Year year after year — they have earned it. A huge thank you as well to General Manager Pete Weidner, Sales Manager Jose Villar, Sales Agent Griffin Clark, and Lisa Bronson. Every single one of them treated me with warmth, patience, and genuine care. I have never felt more comfortable purchasing a vehicle. My relationship with Val Ward actually started years ago—when I began bringing my GMC to them after repeated issues at another local dealer. The difference was night and day. After experiencing their level of service, I knew I’d never go anywhere else. And today, I’m officially a first-time Cadillac owner, and truly, I think I’ll be a lifetime client. If you are looking to buy, lease, or service your vehicle, you won’t find a better team. Go see Trey, Pete, Jose, Griffin, and Lisa. You will be in the best hands. More

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Karina was great. The service was good. The dealership was clean and the staff was friendly The service was good. The dealership was clean and the staff was friendly More

by ROBTJONES Verified Customer Verified Customer

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clean and friendly coffee and snacks when waiting lots of new cars to view when waiting new cars to view when waiting More

by GMALTESE1 Verified Customer Verified Customer

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Absolutely fantastic service by the entire department. For sure have a lifetime customer in me. For sure have a lifetime customer in me. More

by KARA.ROMAN Verified Customer Verified Customer

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Karina is awesome as usual, never a complaint with her. Repairs were done in a very timely manner. Always happy. Repairs were done in a very timely manner. Always happy. More

by charlie82 Verified Customer Verified Customer

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I always get treated with top notch professionalism. All of my interactions with everyone that I deal with have been very satisfying and comforting. All of my interactions with everyone that I deal with have been very satisfying and comforting. More

by Jimbooth1804 Verified Customer Verified Customer

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Bought my Escalade from Val Ward and I couldn’t be happier. Easily the best service department I’ve ever worked with. happier. Easily the best service department I’ve ever worked with. More

by GSELL Verified Customer Verified Customer

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Always great customer and repair service received. Never disappointed with time it takes for service and technician keeps you informed on progress. Never disappointed with time it takes for service and technician keeps you informed on progress. More

by BONBAIL_1975 Verified Customer Verified Customer

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Had my XT4 in for service and was most impressed with Karina in service. She handled the issues that needed to be addressed with professionalism and kept me appraised of the status every step of the way. Karina in service. She handled the issues that needed to be addressed with professionalism and kept me appraised of the status every step of the way. The vehicle was returned clean/washed and issues corrected. Thank you again! More

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