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Karina Gomez
Karina Gomez at Val Ward Cadillac Inc

Karina Gomez | Page 7

Service Advisor

Val Ward Cadillac Inc

12626 S Tamiami Trl
Fort Myers, FL 33907

4.8
124 Reviews
4.8

124 Reviews

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124 Reviews of Karina Gomez

June 07, 2025

Dealership Rating
Employee Rating

Great service department. Excellent customer service was provided to me by the team. Thank you for always providing me with the best customer care experience. More

by BDOGS2102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 11, 2025

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 07, 2025

Dealership Rating
Employee Rating

Personnel very accommodating; Service fast and efficient; left car in excellent condition; KARINA was excellent More

by jflaton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: WHOEVER WORKED ON CAR: EXCELLENT

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Jun 11, 2025

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!

June 07, 2025

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Employee Rating

Professional fast service, Jamie is always excellent and has goes above and beyond I would recommend him to anyone! More

by BLACK118336
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Martin

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Jun 11, 2025

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!

June 01, 2025

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Employee Rating

Somebody answered the phone. They were friendly and my car was fixed in an hour. More

by ACACIN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 06, 2025

Val Ward Cadillac Inc responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Val Ward Cadillac, Inc. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 01, 2025

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Employee Rating

Always amazed about the service and the speed we get our car back. And even better, so many things are still covered from warranty which is great More

by Markus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jane Flesch, Dave McKinney , Jamie Martin

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Jun 06, 2025

Val Ward Cadillac Inc responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Val Ward Cadillac, Inc. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 17, 2025

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Employee Rating

Very pleasant experience, professional folks doing good work taking care of the customer. It was definitely a Cadilac experience. More

by dohoman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fred Walters, Jane Flesch, Dave McKinney , Jamie Martin

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May 23, 2025

Val Ward Cadillac Inc responded

We're glad to hear you found our staff was so knowledgeable and helpful! We look forward to your next visit! Take care!

April 28, 2025

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Employee Rating

I had a 2012, 2019 and now a 2024 Escalade. The first two were serviced by Devoe and I was a little hesitant to swith to Val Ward becuase of the 30 mile difference in my drive. I am VERY glad I More

by DARRENJDAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 30, 2025

Val Ward Cadillac Inc responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 25, 2025

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Employee Rating

Friendly and courteous service people who go the extra mile. Great communications kept me up to date on the repair situation. More

by BRUCE56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 30, 2025

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

April 15, 2025

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Employee Rating

Great service never been treated like a king at a dealership before I love it More

by JROUSSEAU305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 18, 2025

Val Ward Cadillac Inc responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

April 08, 2025

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Employee Rating

The appointment and communication were great as well promptly completed service. The price for oil change and tire rotation of $150 was excessive. I will probably not get my oil change and tire rotation More

by pnjreinke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 08, 2025

Val Ward Cadillac Inc responded

Thank you for the kind note regarding your advisor. She will be thrilled to read it! We also appreciate your business and feedback regarding pricing. One factor we would humbly mention is that we only use full-synthetic oil in our fluid changes, which can definitely carry an additional cost in comparison to traditional mineral or semi-synthetic blends. There are many "quick change" fluid company's out there that use varying qualities of oil, but we feel the benefits in lubrication and mechanical longevity with full-synthetic outweigh the added expense. We also try to provide a little extra value such as a multi point safety inspections, factory trained technicians, and complimentary car washes during your visit. When comparing synthetic to synthetic price points, we price to stay very competitive! Thanks again, and have a great end to your Tuesday.

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