Karina Gonzalez | Page 23

Great Job! I am not related to any Metia employees' Your Service Advisor, Karina Gonzalez, did an outstanding job in seeing that I received the service I requested. She is personal, efficient, accurate Your Service Advisor, Karina Gonzalez, did an outstanding job in seeing that I received the service I requested. She is personal, efficient, accurate and willing to give her customers special attention. More

by MDM7171 Verified Customer Verified Customer

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Very quick service I was in for the 35,000 maintenance. The Service Tech was helpful and answered all of my questions I was in and out in about 30 minutes and had ful I was in for the 35,000 maintenance. The Service Tech was helpful and answered all of my questions I was in and out in about 30 minutes and had full confidence in the service I received, More

by Barb Verified Customer Verified Customer

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Amazing customer service! During my last visit to Maita Toyota, I was helped by Terence Higgins and I was delighted by his customer service skills. He was very helpful and enth During my last visit to Maita Toyota, I was helped by Terence Higgins and I was delighted by his customer service skills. He was very helpful and enthusiastic, it was so nice and refreshing to have such high energy in the morning. The level of patience and understanding was beyond expectation and I couldn't have asked for a better experience. More

by INDAYCARE Verified Customer Verified Customer

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Great Customer Service The process was effortless. I like the report at the end of the visit. I noticed an employee I seen about 6 months ago and the customer service wa The process was effortless. I like the report at the end of the visit. I noticed an employee I seen about 6 months ago and the customer service was not up to par. I reporting the employee to management and I was assured that further training was going to be implemented. I seen the same employee on my appointment and noticed the customer service improved a lot. I feel that management addressed the issue and the employee has made substaintial improvement. There's a near by Toyota Service near my residence, however I don't go to that location because Toyota Maita provides better customer service. The extra drive is worth it. More

by CJ Verified Customer Verified Customer

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Excellent service! Karina was very helpful! Very happy with the excellent service! Karina explained fully the details that needs to be done in my car.. Options for the tires were given. I am a Very happy with the excellent service! Karina explained fully the details that needs to be done in my car.. Options for the tires were given. I am a very satisfied and happy customer. More

by AILEENTIZON1972 Verified Customer Verified Customer

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Fast, organized, high quality service! Dropped my truck off at appointed time and everything went smoothly. Competent, friendly team who performed quality work on time. Highly recommend Ma Dropped my truck off at appointed time and everything went smoothly. Competent, friendly team who performed quality work on time. Highly recommend Maita Toyota for service! More

by ARCHERJAL Verified Customer Verified Customer

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Fantastic You are doing great, you are the best, and thank you so much for your great service and customer services. Appreciated for all your doing for my car. You are doing great, you are the best, and thank you so much for your great service and customer services. Appreciated for all your doing for my car. More

by HAMAYOUN.P Verified Customer Verified Customer

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Great service!!! I’ve gone to Maita for over 20 years. Bought 2 corolla’s from Maita. Been more pleased than not. I highly recommend them, both sales and service. I’ve gone to Maita for over 20 years. Bought 2 corolla’s from Maita. Been more pleased than not. I highly recommend them, both sales and service. More

by karenkeear Verified Customer Verified Customer

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Customer care Karina the service associate was very pleasant, friendly, helpful from start to finish, explain everything in detail about my need of service, thanks Karina the service associate was very pleasant, friendly, helpful from start to finish, explain everything in detail about my need of service, thanks Karina , can’t wait to see you again More

by PERVEZHAYAT Verified Customer Verified Customer

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Excellent service Brought in my 2019 Camry for its 5K check-up under the ToyotaCare plan to Maita Toyota, and was warmly greeted by Karina, who checked me in promptly. Brought in my 2019 Camry for its 5K check-up under the ToyotaCare plan to Maita Toyota, and was warmly greeted by Karina, who checked me in promptly. She was professional and thorough in all the areas the service team would cover in their inspection. I had only one issue with the sensitivity of the back seat belt monitors, as we've had an issue of placing items, like a purse or gym bag, on the back seats, which we could do in our old cars, but doing so in the new Camry sets off a constant beeping to alert us that the seat belts needed to be buckled. I brought this up to Karina, who said she would ask her team if anything could be done about it. (At the end, she said this was a feature implemented by Toyota, and they couldn't adjust the sensitivity, unfortunately. However, she was very understanding of the issue, and her explanation was detailed.) Although it appeared rather busy in the lobby, I felt neither pressured nor rushed during the check-in process. The Service Department is well-run, organized, and efficient. Car was in and out in little more than an hour. Could not have asked for a better experience. Will look forward to the next visit. More

by Fishprinceofca Verified Customer Verified Customer

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