Sam Dias

Amazing service every time. Drew and the entire service team are dedicated to making your vehicles like new again. They don’t offer excuses or oversell. Just straight talk from Drew and the entire service team are dedicated to making your vehicles like new again. They don’t offer excuses or oversell. Just straight talk from people who want to earn your business. They’ve earned mine for years now and you can’t go wrong bringing your VW here for service. More

by hayesscott11b Verified Customer Verified Customer

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My service experience was amazing! Sam was extremely helpful, understanding and communicated with me every step of the way. Thank you! Sam was extremely helpful, understanding and communicated with me every step of the way. Thank you! More

by Corey Verified Customer Verified Customer

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Great service! They are prompt, attentive and always explain the proposed work well. I am delighted to trust my cars with them, They are prompt, attentive and always explain the proposed work well. I am delighted to trust my cars with them, More

by edaum Verified Customer Verified Customer

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Sam was very helpful with the process, and communicated the steps with me along the way. the steps with me along the way. More

by shantjk Verified Customer Verified Customer

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Alisha and Wellesley Volkswagen are both great! I work in a small family business and Wellesley Volkswagen does a great job of making it's customers feel appreciated. I work in a small family business and Wellesley Volkswagen does a great job of making it's customers feel appreciated. More

by Nick Verified Customer Verified Customer

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Generally like their service department. Very easy to make appointment on line. They washed my car. Very easy to make appointment on line. They washed my car. More

by THOMPSON.RICHARD.R Verified Customer Verified Customer

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When I made my appointment, I was told they could complete all the tests needed on my car. However, when I brought it in, I was informed they didn't have time to do everything. Despite that, they end complete all the tests needed on my car. However, when I brought it in, I was informed they didn't have time to do everything. Despite that, they ended up doing all the work, but I had to wait all day. Then I was told that a part was needed, and they had to order it, so I had to leave my car there for the weekend and Monday. In the end, though, everything was taken care of. One thing I wish they had done differently is bring your car to the door when you come back to pick it up, like they do at other VW dealerships. The guy told me my car was in the back left corner of the parking lot, but it was actually in the front left corner. To make things more complicated, a car waiting for service was blocking me in. I had to go back inside to find someone who then had to locate the keys to move the blocking car so I could leave. Overall, the service was completed, but the experience could have been smoother with better communication and a little extra convenience. More

by nicolemills Verified Customer Verified Customer

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Sam did a fantastic job. I was always kept well informed about the current situation, and he was very friendly and helpful. I was always kept well informed about the current situation, and he was very friendly and helpful. More

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Very good experience: people here are nice and professional, the work was well done and quick. Thank you! professional, the work was well done and quick. Thank you! More

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Drew and the service team have been great. They have done the best they can do with my situation and I apprecate what they have done. They clearly put the customer first and that is something They have done the best they can do with my situation and I apprecate what they have done. They clearly put the customer first and that is something I appreciate. I don't usually post on these things but Drew and the team deserve the credit. More

by BHARLESS0 Verified Customer Verified Customer

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