Mike Gould

Mike was responsive and helpful with our VW. Explanations were clear and service was excellent. Explanations were clear and service was excellent. More

by hsmather Verified Customer Verified Customer

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Everyone was very helpful and professional. They explained me everything they were going to do during the car's service. They explained me everything they were going to do during the car's service. More

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Mike in service was great, very helpful in scheduling car for wheel repair. Great service ! for wheel repair. Great service ! More

by jeffreylmiller0 Verified Customer Verified Customer

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The service that you receive at Wellesley Volkswagen is wonderful. They go above and beyond. They give videos as they inspect your car. wonderful. They go above and beyond. They give videos as they inspect your car. More

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Excellent service experience from start to finish. They called me ahead of time to confirm they had the tire and the price. The appointment we on time and finished on time. Everything was fast and ex They called me ahead of time to confirm they had the tire and the price. The appointment we on time and finished on time. Everything was fast and excellent. More

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Absolutely fantastic service department. Drew is absolutely fantastic, and they have some of the best technicians that I have ever encountered, five stars for the service department! Drew is absolutely fantastic, and they have some of the best technicians that I have ever encountered, five stars for the service department! More

by alrock88 Verified Customer Verified Customer

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When I made my appointment, I was told they could complete all the tests needed on my car. However, when I brought it in, I was informed they didn't have time to do everything. Despite that, they end complete all the tests needed on my car. However, when I brought it in, I was informed they didn't have time to do everything. Despite that, they ended up doing all the work, but I had to wait all day. Then I was told that a part was needed, and they had to order it, so I had to leave my car there for the weekend and Monday. In the end, though, everything was taken care of. One thing I wish they had done differently is bring your car to the door when you come back to pick it up, like they do at other VW dealerships. The guy told me my car was in the back left corner of the parking lot, but it was actually in the front left corner. To make things more complicated, a car waiting for service was blocking me in. I had to go back inside to find someone who then had to locate the keys to move the blocking car so I could leave. Overall, the service was completed, but the experience could have been smoother with better communication and a little extra convenience. More

by nicolemills Verified Customer Verified Customer

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I am always impressed with Karl's professionalism and honesty. He always keeps me informed on the status of the work being completed with my car. If anything occurs that is out of the ordinary, he let's honesty. He always keeps me informed on the status of the work being completed with my car. If anything occurs that is out of the ordinary, he let's me know so I can make an informed decision. More

by sadams_5038 Verified Customer Verified Customer

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The team at Wellesley Volkswagen consists of the consummate professionals. They will courteous, communicative and efficient. I’ve been to a few different dealerships over the years and this one ran consummate professionals. They will courteous, communicative and efficient. I’ve been to a few different dealerships over the years and this one ranks at the top of the list! More

by katiepren Verified Customer Verified Customer

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The service was beyond expectations! They were willing to make a same day appointment. They made sure I got to the dealership with the car! They were willing to make a same day appointment. They made sure I got to the dealership with the car! More

by Katie Verified Customer Verified Customer

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