Karl Smith | Page 3

Great experience! Karl was very helpful. He accompanied me on my test drive and walked me through the buying process, answered all my questions and was my advocate wit Karl was very helpful. He accompanied me on my test drive and walked me through the buying process, answered all my questions and was my advocate with the finance department, ensuring that I got a deal that was within my budget. Thank you, Karl!. Thank you, Heritage Hyundai! More

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Everyone worked together to provide a wonderful experience. Mr Coco, Sr know all about the Hyundai Vechicle. experience. Mr Coco, Sr know all about the Hyundai Vechicle. More

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Mr. Karla Smith was great. When we arrived at the dealer, he greeted us within seconds. He was very up front and honest. Finance on the other hand was a nightmare. Sitting and waiting for HOURS. A lot o he greeted us within seconds. He was very up front and honest. Finance on the other hand was a nightmare. Sitting and waiting for HOURS. A lot of back and forth. Very frustrating and uncalled for. With technology today, the Finance process should be much quicker. More

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Stay away from this dealership. .. Worst experience. Had a 3PM appointment set up with Jack Coco Sr. today. Got a phone call from Walt Mcdonald last night introducing himself, conf .. Worst experience. Had a 3PM appointment set up with Jack Coco Sr. today. Got a phone call from Walt Mcdonald last night introducing himself, confirming the appointment and telling me he wants this to be my best experience ever when I come in. He also stated that he will make sure salesman Jack Coco Sr will be ready for us when my wife and I arrive. My wife and I had already chosen a 2020 Tucson and had set up the out the door price with salesman Jack Coco. Well when we got at the dealership Mr Coco was not waiting for us but was helping another customer. He did come over and say his side partner Karl Smith would help us. We told Mr Smith we were here to test drive the specific 2020 Tucson. He began to look on the computer and ask us what specific things we were looking for in a Tucson. We told him we were here for a specific one and I gave him the vin number and said it should be here waiting for us to drive. He then stated ok let me go get it, and that it may be blocked in and he may have to move a few cars to get it out. He then pulled around the same color Tucson and stated are you ready. The vehicle looked like it was in a war zone. It had a large dent in hood, had damage to drivers side and rear like it was hit by another car. When I saw all the damage I stated Im not driving this car looking like this and paying over 25,000. I would expect this from some fly by night dealership, not a well known one.His reply was, Its a used car.. Then I looked at the sticker on the window and the vehicle was a 2019 Tucson with a different vin number. It wasnt even the same car. He tried to switch it on us. It however was the same color..lol. When I questioned him about it not being the car we made arrangements to drive and buy. He stated that the vehicle might have been sold or it still could be on the lot somewhere. No matter what we had an appointment but nothing was ready. The car wasn't even pulled out or even washed. At this point my wife and I left this dealership. No one called to see what happened or showed any concern. Mr McDonalds words have fallen on deaf ears. He needs to supervise his sales department a little better. Good luck and buyer beware. More

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Karl Smith was very helpful, knowledgable, and understanding. Keeping my budget and needs in mind. Thank you Karl for your help!! understanding. Keeping my budget and needs in mind. Thank you Karl for your help!! More

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Karl Smith was very easy to work with in regards to getting a car that was in low supply and high demand. getting a car that was in low supply and high demand. More

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Great salesman. Very patient and very helpful. Look forward to working with him again when I am in need of a car. Very patient and very helpful. Look forward to working with him again when I am in need of a car. More

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We had a great experience purchasing our certified Hyundai here. Karl Smith was a pleasure to work with, and was patient as we test drove several models and narrowed it down. He made it a true collabo Hyundai here. Karl Smith was a pleasure to work with, and was patient as we test drove several models and narrowed it down. He made it a true collaborative experience and gave us space to make a decision. It was the least pressured experience we’ve had in a car purchase. His calm presence made buying a car less stressful and smoother than anticipated. More

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Mr Karl Smith is very classy, he knows what he’s talking about. He will give you what’s suitable in your range. about. He will give you what’s suitable in your range. More

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I had the pleasure of working with Karl Smith. He took the time to work with me to ensure I received the vehicle that I wanted and the transaction went smoothly. I would definitely recommend him t He took the time to work with me to ensure I received the vehicle that I wanted and the transaction went smoothly. I would definitely recommend him to my friends and family members. More

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