Karl Smith | Page 5

Ali, Karl and Garen were incredibly helpful, respectful, thorough, and quick with the entire process. thorough, and quick with the entire process. More

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I had been trying to find a 2022 Sonata Hybrid Limited for a few months through several mid-atlantic hyundai dealers. In some cases, dealers didn't get back to me until the car had already been sold. Th for a few months through several mid-atlantic hyundai dealers. In some cases, dealers didn't get back to me until the car had already been sold. Then they tried to interest me in something else. When I first expressed some interest in a model that had not been delivered yet, I was contacted by Lexi Davidson almost immediately. She quickly provided the documents that were needed to establish the purchase, and introduced me to Karl Smith, who would be my sales representative. Karl contacted me almost immediately with his video introduction. I was impressed with the personal touch. Karl contacted me several times before the delivery date to keep me informed. On the delivery date, Karl greeted me promptly, showed me my car, and we went on a test drive while he explained some of the features of the hybrid since I had not previously owned one. The financial transaction went smoothly. After that, there was somewhat of a delay in the delivery, due to the detailing of the vehicle. Karl diligently kept checking to expedite the delivery. After the car was delivered, Karl contacted me twice to see if everything was OK and if I had any questions. Everything is great and I haven't had any questions, but I am confident that he will be there if I do. More

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Jack is a straight shooter. Came in on his day off. Felt like he wanted to help not just make a sale. Came in on his day off. Felt like he wanted to help not just make a sale. More

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Karl Smith and George Varga at Heritage Hyundai were wonderful. They were very friendly and respectful. They got us the car we wanted and within our budget. I really appreciate how they treated my wife, wonderful. They were very friendly and respectful. They got us the car we wanted and within our budget. I really appreciate how they treated my wife, my father and I. More

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Excellent professional skills. Karl Smith helped me get into a 2022 santa fe SE.. A very good purchase with my credit score. If it wasn't for Karl Smith knowledge in cars and profe Karl Smith helped me get into a 2022 santa fe SE.. A very good purchase with my credit score. If it wasn't for Karl Smith knowledge in cars and professional salesmanship skills, I would have brought a horse that said BMW. Lol More

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Great experience. Karl was very helpful and knowledgeable. Would recommend working with him if you can. Karl was very helpful and knowledgeable. Would recommend working with him if you can. More

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They sell cars out from underneath you! Never canceled the appointment to go see the car. We live 40 miles away. Never canceled the appointment to go see the car. We live 40 miles away. More

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Strung along while a car we were clearly interested in was being inspected, fixed and detailed. Received the call from Karl that the car was ready to be seen. Tell him we will be there at 6:30 pm after wo was being inspected, fixed and detailed. Received the call from Karl that the car was ready to be seen. Tell him we will be there at 6:30 pm after work and when we show up, Karl isn't there and we are told the car has been sold. WTH...No call to let us know. Disrespect and shadiness...felt it from the moment we walked in. More

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Thank you Raj and Walt for all your efforts! I needed to ride off in something TODAY! And you made that happen! ride off in something TODAY! And you made that happen! More

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I’ve purchased two vehicles from Hyundai Towson in the last two years and each visit I’ve received excellent customer service. I was left satisfied each visit! last two years and each visit I’ve received excellent customer service. I was left satisfied each visit! More

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