Karmala Sutton
Karmala Sutton at Honda of Kenosha

Karmala Sutton | Page 6

Dealer Manager

Honda of Kenosha

12180 77th Street
Bristol, WI 53104

3.9
73 Reviews
3.9

73 Reviews

Write a Review

Dealership Experience

12 yrs, 1 mo

Industry Experience

14 yrs, 7 mos

73 Reviews of Karmala Sutton

March 02, 2021

Dealership Rating
Employee Rating

Everything went fine with my visit. Rather than waiting for the expected 1 1/2 hour time frame I walked for exercise around the area. When I got back I thought I would just wait in the lobby for the rest More

by hcf355
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Semik, Randy Wilson

Mar 02, 2021

Honda of Kenosha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Honda of Kenosha!

February 22, 2021

Dealership Rating
Employee Rating

New battery, replace windshield inserts. I have had vehicle serviced here about 10 times. Always courteous, knowledgeable, efficient and friendly. Answer questions in depth. Recommend to others. No More

by dkuyper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark my

Feb 23, 2021

Honda of Kenosha responded

We are very happy to hear Karmala and Mark provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

February 02, 2021

Dealership Rating
Employee Rating

My car was taken in fixed in a timely manner. They even let me use a car. They went over the top. I would recommend them to everyone. More

by annie0810
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melissa Wilson, David Cutts, Amos Longanecker , Mike Semik, Cory Wilson, Randy Wilson

Feb 02, 2021

Honda of Kenosha responded

Annie, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 28, 2020

Dealership Rating
Employee Rating

I was over charged for my service and despite showing the documentation I am still waiting for a refund. Will take my service elsewhere in the future. More

by klberger66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Melissa Wilson, Anthony Lee , Mike Semik

Nov 30, 2020

Honda of Kenosha responded

Krista I apologize that this occurred but we have thoroughly investigated this on our end, and I assure you we only show one charge for you on that transaction. This is an issue on your banks end as for the double charge. We only have one transaction against you account and we have only received credit for said transaction. I again urge you to contact your bank at this time.

October 28, 2020

Dealership Rating
Employee Rating

Left my car with them to do a repair and when it was returned looked like it had been used as a rental. Very dirty shoe marks they didn't even bother to clean up before returning it avoid this place if More

by Dissatisfied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Adam Al-Ashi, Amos Longanecker , Amy in repair made it easy to work with

Oct 28, 2020

Honda of Kenosha responded

I would certainly like to speak with you on this matter and resolve this issue. we strive to exceed expectations of all our clients and would love the opportunity to rectify this for you. Please reach out to my self at a time that works best for you. Sincerely, Todd Rohrssen Service and Parts director 1-262-891-6360

October 19, 2020

Dealership Rating
Employee Rating

Used car prices online do not reflect the extra $1000 worth of added services that the dealer will force you to pay for by saying it’s already been applied to the car. If you find a car at a great price More

by jvsnchz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 05, 2020

Honda of Kenosha responded

Hello, We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly.

Oct 22, 2020

Honda of Kenosha responded

Hello, We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly.

October 09, 2020

Dealership Rating
Employee Rating

Honda is a good product and Honda of Kenosha a good dealer. Sales and Service representatives help to make a auto purchase a worthwhile experience. Thanks to Randy Wilson and Joe Valente for their hel More

by watchman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Semik, Randy Wilson

Oct 10, 2020

Honda of Kenosha responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 09, 2020

Dealership Rating
Employee Rating

buyer Beware , First they tried force me into a truck that I did not want, then when I bring it back they were very upset. then they finally gave me the card and I actually came to see but didn’t disclos More

by Rose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Melissa Wilson, Trevor Griffiths, Amos Longanecker , Mousa Abuhassan, Mike Semik, Ritchie Sutton, Cory Wilson

Oct 09, 2020

Honda of Kenosha responded

Rose, I am sorry that you feel that we were not transparent with you. We offer AS-IS vehicles to customers who want to buy a fixer upper or want to do the reconditioning themselves. We did provide to you a WI Buyers Guide disclosing various issues that was found during the inspection, which also included in stating that further diagnostics would be required and not completed by us. Also the buyers guide stated that components may fail or break in the future. This buyers guide was presented to you and signed by yourself, thus completing the AS-IS sale. If you have further questions please reach out. Thank you, Karmala Sutton Dealer Manager

October 08, 2020

Dealership Rating
Employee Rating

Gina was super friendly and very helpful. I was impressed at the time frame given and my car was finished before that time. Always professional. More

by crobers1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melissa Wilson, Anthony Lee, Amos Longanecker , Mike Semik

Oct 09, 2020

Honda of Kenosha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Honda of Kenosha. Please don't hesitate to reach out if you need anything else.

October 03, 2020

Dealership Rating
Employee Rating

Great service at Honda of Kenosha and they completed the work very quickly. Price was great as well. I definitely recommend taking your vehicle to them for repairs More

by trozewicz0821
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 05, 2020

Honda of Kenosha responded

Thanks for sharing your review and recommendation of Honda of Kenosha. We appreciate your business and hope to see you again soon!

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