Karrar Musa

The staff is always friendly and ready to help. They never want their customer to feel inconvenienced by anything that has gone wrong with the car so they had a loaner car waiting for me when I nee They never want their customer to feel inconvenienced by anything that has gone wrong with the car so they had a loaner car waiting for me when I needed service that was going to take a few weeks to complete. Spectacular service! More

by SARAH.R.EBERT Verified Customer Verified Customer

Report | Print

Overall, the dealership is on par with others. Clear communication both in sales and service could improve. They seem to under quote then add additional costs. They lost a sale because of this. T Clear communication both in sales and service could improve. They seem to under quote then add additional costs. They lost a sale because of this. Them claimed since it was verbal price the sales manager gave it would not honor what I was quoted. The sales person was present and understood the negotiation but would not step up on my behalf. Even in service for a covered oil change, it was indicated I needed a cabin filter, showed me it would be $45 but totaled $62. They said it was a disposal fee. I offered to take the filter and throw it away. The rep said it was a standard fee with every service. Then quote it that way! More

by Paul Verified Customer Verified Customer

Report | Print

Excellent service, excellent sales and work very hard to meet me at our price. Very happy with the car meet me at our price. Very happy with the car More

by thompson.judy77 Verified Customer Verified Customer

Report | Print

Tim provided great customer service I will recommend family and friends! Fast and easy process! family and friends! Fast and easy process! More

by LYSH.WARD Verified Customer Verified Customer

Report | Print

Excellent customer service. Tim Scott, the finance team, and manager, Musa, went the extra mile to ensure I got the best deal possible. Highly recommend. Tim Scott, the finance team, and manager, Musa, went the extra mile to ensure I got the best deal possible. Highly recommend. More

Report | Print

Horrible experience. Not very professional. Will never do business with you guys in the future Not very professional. Will never do business with you guys in the future More

by nvespalec Verified Customer Verified Customer

Report | Print

My contact at Mazda, GM of Sales, Musa, was very helpful, very quick to respond to any questions and made me feel very comfortable with the whole Process. Much appreciation to him and his team :) very quick to respond to any questions and made me feel very comfortable with the whole Process. Much appreciation to him and his team :) More

by Drew L Verified Customer Verified Customer

Report | Print

I would NOT recommend Russ Darrow Mazda to anyone! Bruce was nice and professional and tried to help me with a rental so I appreciate him for that However Russ Darrow Mazda ruined my very first experi Bruce was nice and professional and tried to help me with a rental so I appreciate him for that However Russ Darrow Mazda ruined my very first experience owning a vehicle they had the vehicle in service for over two weeks and the worst part is the issue still was not fixed after I picked up the vehicle the same issue I brought the vehicle in for previously the check engine light! Not to mention the mechanic they had working on the vehicle did not correct the issue and seemed to not really know what he was doing either! Car dealerships and sales people in my opinion are just like politicians and politics fast talking swindlers that look the part but in real time they truly don't deliver or care about integrity, honor, and doing what's best for everyone it's all about the sale no matter what that means for the unsuspecting buyer. In this world we all are responsible for our actions and Russ Darrow Mazda will have their moment because what they're doing isn't right and in the end it won't last and to their shame it does not have lasting peace and value I deeply regret the entire experience as it led to wasted time, money, and efforts for my family and myself! More

by Na Verified Customer Verified Customer

Report | Print

I recently purchased the Mazda CX-70 and had a fantastic experience. The vehicle is everything I hoped for—stylish, comfortable, and great to drive. A big thank you to Manager Musa for making the process sm experience. The vehicle is everything I hoped for—stylish, comfortable, and great to drive. A big thank you to Manager Musa for making the process smooth and professional, and to the salesperson who assisted me throughout with patience and knowledge. Their support made the whole experience even better. Highly recommend both the car and the team! More

by Vedhreddy17 Verified Customer Verified Customer

Report | Print

The staff are super friendly but there was quite a few fees that were not advertised as heavily online. As someone who came looking for a specific car, include those extra prices somewhere obvious so buye fees that were not advertised as heavily online. As someone who came looking for a specific car, include those extra prices somewhere obvious so buyers have the transparency upfront! But otherwise everyone was super helpful and personable!! More

by GRACEIZZY3 Verified Customer Verified Customer

Report | Print