Kasey Boysaw | Page 4
Assistant Service Manager
Toyota of Rockwall
1250 E Interstate 30
Rockwall, TX 75032
274 Reviews
Write a Review274 Reviews of Kasey Boysaw
March 21, 2024
My Service advisor Kasey was very professional and thorough on the service of my vehicle on what needed to be fixed. Thank you Kasey for being awesome! thorough on the service of my vehicle on what needed to be fixed. Thank you Kasey for being awesome! More
Other Employees Tagged: Vanessa Quinones , Jose- Service Advisor
March 20, 2024
The people are very nice but I did have a. Issue. I had work done on my tires that was recommended by the dealer, however, a week later my hubcap flew off as it wasn’t secured correctly. Issue. I had work done on my tires that was recommended by the dealer, however, a week later my hubcap flew off as it wasn’t secured correctly. More
March 15, 2024
A things explained thoroughly, my questions answered, staff polite, friendly, & professional. Only thing, wish you would continue car wash service! staff polite, friendly, & professional. Only thing, wish you would continue car wash service! More
Other Employees Tagged: Mick Schott
March 13, 2024
We bought a used car from Toyota of Rockwall that supposedly had a multi-point inspection and came with a 6 month/6,000 mile warranty. After a month and a half we found a leak in the radiator and the supposedly had a multi-point inspection and came with a 6 month/6,000 mile warranty. After a month and a half we found a leak in the radiator and the engine oil cooler. When we called them about it, we got the run around and after speaking with several different people, we were told there was no warranty. All of their used vehicles come with it according to their website which we had a screenshot of. Shortly after letting them know that, they decided that we did have the warranty so we took the car in. They replaced the radiator but insisted the other leak wasn’t covered even though it was in the cooling system which was a covered system according to the warranty. A very stressful experience, so needless to say, we would not recommend them. More
Other Employees Tagged: Mick Schott, Sam Heidel
March 13, 2024
They didn't top off the windshield washing fluid like they said they automatically do. I'm the oil change when my husband came in the first time they said on 2023 Toyota Corolla. They only do them every they said they automatically do. I'm the oil change when my husband came in the first time they said on 2023 Toyota Corolla. They only do them every 10,000 miles. My sticker the take that did my oil change as we scheduled to come in at 5000 miles do the tax and service people know the actual amount you are to bring it in for. Last time the people told my husband Toyota different you only do it every 10,000 miles. The tech thought the linkage to the cable that opens the hood was impaired by something. It was not. My husband came in and with the service manager, they figured out how to the fix linkage to the hood release they need to do better troubleshooting and better at their jobs . More
March 08, 2024
We love Toyota of Rickwzl! We love our 2022 RAV 4. Everyone so attentive to their customers and their needs! Everyone is always so nice in sales, customer service and service c We love our 2022 RAV 4. Everyone so attentive to their customers and their needs! Everyone is always so nice in sales, customer service and service center, every time we go there! Give them a chance, you will love them! More
Other Employees Tagged: Dan Landrum, Lonnie Wade, Mick Schott, Ken Martin, James Brown, Kevin McGuire, Sam Heidel, Cesar Martinez
March 05, 2024
I have worked with Mick for the last several years. He has always taken good care of our cars. I have worked with Kasey as well for the last few years. She is awesome too. I have come to This dealershi He has always taken good care of our cars. I have worked with Kasey as well for the last few years. She is awesome too. I have come to This dealership since 2013 and will not take any of my cars anywhere else. More
Other Employees Tagged: Mick Schott , Alfred Pinedo
March 05, 2024
The waiting room was overcrowded. I went on a weekday and had to wait over 2 hours even though I was told 1.5 hour wait, which is still ridiculous! Even though I was there they kept t I went on a weekday and had to wait over 2 hours even though I was told 1.5 hour wait, which is still ridiculous! Even though I was there they kept texting the phone number on file which was my mom's, she was working and had to text me everything they texted her, but they knew she was not the one that was there! More
Other Employees Tagged: Dan Landrum, Mick Schott, Glenn Coy, Josef Casares, Kevin McGuire, Sam Heidel, Cesar Martinez, Carmelo Adorno, Oscar Boyd
March 02, 2024
Fast and excellent customer service. I was in and out for an oil change and tire rotation in less than one hour, I was in and out for an oil change and tire rotation in less than one hour, More
Other Employees Tagged: Dan Landrum, Mick Schott, Kevin McGuire, Sam Heidel, Cesar Martinez