Kasey Boysaw | Page 3

Service was great. It was quick and done well. Everyone I dealt with was professional and courteous. Thank you! It was quick and done well. Everyone I dealt with was professional and courteous. Thank you! More

by jchobbs Verified Customer Verified Customer

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I had a very frustrating experience with Toyota of Rockwall and feel it’s important to share. I brought my 2013 Tundra in for a check engine light and drivability issues. I was advised to replace t Rockwall and feel it’s important to share. I brought my 2013 Tundra in for a check engine light and drivability issues. I was advised to replace the air injection valve, which I approved and paid for. However, shortly after getting my truck back, the same issue returned, meaning the repair did not resolve the problem. After keeping my vehicle for an extended period, I was then told my catalytic converter needed to be replaced for around $6,000. When I asked for proof, I was only provided a scan showing the catalyst status as “incomplete,” not failed. Despite this, they still recommended the replacement and even suggested additional paid testing to confirm it. Concerned with the diagnosis, I took my truck to another mechanic. The issue was properly diagnosed and fixed for $1,130, without replacing the catalytic converter. My truck is now running perfectly. This experience raised serious concerns about the accuracy of their diagnostics and the recommendation of costly repairs without clear confirmation. I would strongly encourage anyone to get a second opinion before approving major repairs here. More

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Everyone is extremely friendly, but every single time I go there is a problem with the actual service I receive on my vehicle. This time I was there for an oil change, but I specifically asked to have my go there is a problem with the actual service I receive on my vehicle. This time I was there for an oil change, but I specifically asked to have my windshield wiper fluid topped off because it was completely empty. The service record shows that it was checked and topped off, but after I left the dealership the light came back on. I stopped to check it and sure enough it was still completely empty. I had to purchase a bottle of fluid to put in there myself. It honestly makes me wonder what else was not actually checked! Also when I got back in my truck all of the contents of my glove box were dumped on the floor board. I am assuming they were looking for the lug nut key to rotate my tires, but they did not even put everything back in the glove box. Annoying! More

by dearstrege Verified Customer Verified Customer

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Very responsive and helpful despite a little longer wait than expected! I was early to my appointment but later than expected getting out. than expected! I was early to my appointment but later than expected getting out. More

by DiAnn Verified Customer Verified Customer

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employees are professional, willing to help at all times. pleasant and knowledgeable of their job. pleasant and knowledgeable of their job. More

by GLORIAOBANA5 Verified Customer Verified Customer

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Great Service, quick and very efficient liked they started washing and cleaning after the service. started washing and cleaning after the service. More

by mail4mehta Verified Customer Verified Customer

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Service for the Vehicle has always been great. Good communication, speed , everything. The lobby etc is always clean and the people very nice. Good communication, speed , everything. The lobby etc is always clean and the people very nice. More

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Service was fast and painless. I like they there weee multiple lanes for service. Thank you I like they there weee multiple lanes for service. Thank you More

by campos.enrique Verified Customer Verified Customer

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I used the Toyota app for the first time to schedule the 5000 mile initial service on my 2026 Camry. The whole process couldn't have been simpler! Dropped the car off, waited in the lobby, ate a fresh from 5000 mile initial service on my 2026 Camry. The whole process couldn't have been simpler! Dropped the car off, waited in the lobby, ate a fresh from the oven cookie, and drove away happy. More

by SmartTX Verified Customer Verified Customer

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I have bought 5 vehicles from this dealer and had my cars serviced over 100 times because I am a rideshare driver, and they are great service people. I highly recommend them. serviced over 100 times because I am a rideshare driver, and they are great service people. I highly recommend them. More

by rvbdallas Verified Customer Verified Customer

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