Kasey Boysaw | Page 56

Attentive and quick, every time. Always enjoy working with the service department representatives. Highly recommend. Always enjoy working with the service department representatives. Highly recommend. More

by tres Verified Customer Verified Customer

Report | Print

The entire staff was professional. They told us 45 minutes and we were out in 40 minutes. Great service! They told us 45 minutes and we were out in 40 minutes. Great service! More

Report | Print

service Center has sone a great job for the last 10 years Sales did a good job Sales did a good job More

by PMOORE1958 Verified Customer Verified Customer

Report | Print

They were very attentive to me needs. The dealership and Mick were in constant contact with me to let me know what was going on with my vehicle. Their customer service has been spot on wi The dealership and Mick were in constant contact with me to let me know what was going on with my vehicle. Their customer service has been spot on with each of my visits and were able to solve my vehicle needs. Until the next time. More

by patricialouise897 Verified Customer Verified Customer

Report | Print

as always I love dealing with these people at Rockwall Toyota, Great all around employees Toyota, Great all around employees More

by Gdennis Verified Customer Verified Customer

Report | Print

Kasey, the customer agent was incredible and the service made on my car was excellent made on my car was excellent More

by henrizou Verified Customer Verified Customer

Report | Print

Very fast and professional service with five star customer service. It doesn’t take even an hour. customer service. It doesn’t take even an hour. More

by negash Ashencho Verified Customer Verified Customer

Report | Print

I tried this dealership again after a service person recommended an unnecessary service that replaced OMP with AMP with shorter lifespan. This time, was sent a recommended Svcs & approved $169.95. As so recommended an unnecessary service that replaced OMP with AMP with shorter lifespan. This time, was sent a recommended Svcs & approved $169.95. As soon as I approved Svc called & said the diagnosis is $165, I said what I approved was only $169.95, she said yes I noticed that the $165 didn’t come through. When I looked back at what I approved, the total had changed to over $350. I think done that way purposely knowing that I would not approve Dealer recommendations for coolant @ $169 if I knew diagnostics was $165. More

Report | Print

Expensive. Delays. Miscommunication. I’ve usually had good experiences here but services levels seems to have dropped off. Delays. Miscommunication. I’ve usually had good experiences here but services levels seems to have dropped off. More

by BRETT40 Verified Customer Verified Customer

Report | Print

When I arrived, I had schedule the appt, Milage checkup, oil & filter change, safety inspection and tire rotation. 1. The service people were just sitting in the office talking and took a few minutes bef oil & filter change, safety inspection and tire rotation. 1. The service people were just sitting in the office talking and took a few minutes before they came to car 2. They send me a message on additional services that were suggested, and I approved one, the front-end alignment and received a voice mail. I texted back the approval 3. I called at 2 pm if / when the car would be ready. They said it was still in work. 4. I called at 4 pm and they said it was ready. I never received a notification that vehicle was ready. 5. When I arrived, they total me the cost and I said no I had more work done on that. They went to service dept and tool about 10 minutes before my tech came to talk. Said she had closed the ticket before she saw the approval that they could do it the next time. SO, MUST NOT HAVE BEEN THAT SERIOUS IF I CAN WAIT ANOTHER 5k MILEAGE. Another ISSUE, when I first took the vehicle in for service, they offered me a front-end alignment or lifetime warranty for additional price, and I thought I had purchased the lifetime but was wrong on that point or how they charged me. 6. The vehicle was there from 7:30am till 4 pm. If they knew how to schedule items the oil change would take 30 minutes and tire rotation could be done at some time, if not then another 1 hour for that and safety inspection takes 45 minutes, and front-end for 1 hour. So max time should have been about 3 hours or real professional could have done it all in 2 and half hours. I can have it all done by Christian Brothers with a guarantee in 2.5 hours. 7. They also couldn't wash the car since they use rainwater. Need to have alternate plan for this. Couldn't get car wash (complementary) in last 2 months. 8. I think my next car will be a VW Atlas. It comes with a 100K 10-year warranty, and they listen to the customers on suggestions for changes to future vehicles 9. Not many new vehicles on the lot to look at. More

by mdlspeaks Verified Customer Verified Customer

Report | Print