Kasey Boysaw | Page 59

Expensive. Delays. Miscommunication. I’ve usually had good experiences here but services levels seems to have dropped off. Delays. Miscommunication. I’ve usually had good experiences here but services levels seems to have dropped off. More

by BRETT40 Verified Customer Verified Customer

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When I arrived, I had schedule the appt, Milage checkup, oil & filter change, safety inspection and tire rotation. 1. The service people were just sitting in the office talking and took a few minutes bef oil & filter change, safety inspection and tire rotation. 1. The service people were just sitting in the office talking and took a few minutes before they came to car 2. They send me a message on additional services that were suggested, and I approved one, the front-end alignment and received a voice mail. I texted back the approval 3. I called at 2 pm if / when the car would be ready. They said it was still in work. 4. I called at 4 pm and they said it was ready. I never received a notification that vehicle was ready. 5. When I arrived, they total me the cost and I said no I had more work done on that. They went to service dept and tool about 10 minutes before my tech came to talk. Said she had closed the ticket before she saw the approval that they could do it the next time. SO, MUST NOT HAVE BEEN THAT SERIOUS IF I CAN WAIT ANOTHER 5k MILEAGE. Another ISSUE, when I first took the vehicle in for service, they offered me a front-end alignment or lifetime warranty for additional price, and I thought I had purchased the lifetime but was wrong on that point or how they charged me. 6. The vehicle was there from 7:30am till 4 pm. If they knew how to schedule items the oil change would take 30 minutes and tire rotation could be done at some time, if not then another 1 hour for that and safety inspection takes 45 minutes, and front-end for 1 hour. So max time should have been about 3 hours or real professional could have done it all in 2 and half hours. I can have it all done by Christian Brothers with a guarantee in 2.5 hours. 7. They also couldn't wash the car since they use rainwater. Need to have alternate plan for this. Couldn't get car wash (complementary) in last 2 months. 8. I think my next car will be a VW Atlas. It comes with a 100K 10-year warranty, and they listen to the customers on suggestions for changes to future vehicles 9. Not many new vehicles on the lot to look at. More

by mdlspeaks Verified Customer Verified Customer

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Casey was great. She was friendly and knowledgeable. I will recommend Royota of Rockwall to all my friends. She was friendly and knowledgeable. I will recommend Royota of Rockwall to all my friends. More

by Mccauley018 Verified Customer Verified Customer

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I scheduled an appointment and the rest was easy! There's walkable food places and great customer care!!! There's walkable food places and great customer care!!! More

by l.ruthaldridge Verified Customer Verified Customer

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The people are most companies strength or weakness and Rockwall Toyotas people are definitely their strength. Rockwall Toyotas people are definitely their strength. More

by RGANDY007 Verified Customer Verified Customer

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Service facility offers a great atmosphere. Everyone is very professional. You can tell the employees like their jobs and it makes a difference for the customer. Everyone is very professional. You can tell the employees like their jobs and it makes a difference for the customer. More

by 913Micks Verified Customer Verified Customer

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Great Service Department, was very helpful and courteous! Kasey was super to work with as my service advisor Kasey was super to work with as my service advisor More

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The service on my 4Runner was good however I was disappointed that I wasn’t able to get a car wash. I specifically asked her to have them check the air in the spare tire because we’re getting ready disappointed that I wasn’t able to get a car wash. I specifically asked her to have them check the air in the spare tire because we’re getting ready to go on a road trip. Once I left and the tire sensors kicked in, the spare tire was aired up to almost 10 pounds over the recommended weight. It’s sitting at 41 pounds. So now I have to go back there, which is not close to my home and have them correct their problem. More

by LISABEATY3 Verified Customer Verified Customer

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Mick always superb! Everyone I dealt with from greeter to seater were welcoming and friendly. Work was done promptly. Shuttle service helped make good use of time. Facil Everyone I dealt with from greeter to seater were welcoming and friendly. Work was done promptly. Shuttle service helped make good use of time. Facility immaculate but I miss the cookies. Wifi helped me pass time. Go there! More

by FTYMINSKI Verified Customer Verified Customer

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Service advisor Kevin was very polite and helpful, happy with the work done on my tundra. with the work done on my tundra. More

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