Kasey Boysaw | Page 6

the visit was very pleasant with good service and great waiting area for all people waiting to pick up their cars. waiting area for all people waiting to pick up their cars. More

by calvin Verified Customer Verified Customer

Report | Print

Sam was awesome every time I bring my car to service. Most service advisors just follow the manual and tell you "you need these services", Sam was incredibly honest. He looked at the service history and Most service advisors just follow the manual and tell you "you need these services", Sam was incredibly honest. He looked at the service history and advised me on what my needed most right now. More

by Camry#5 Verified Customer Verified Customer

Report | Print

Great service! Needed several things addressed with my car and Mickey made sure to handle everything in a timely matter, with thorough updates. Have had my car for Needed several things addressed with my car and Mickey made sure to handle everything in a timely matter, with thorough updates. Have had my car for about three weeks and no issues whatsoever! More

by elorenzo.rb Verified Customer Verified Customer

Report | Print

Kawa is great and always takes care of my service appointments with integrity and professionalism. appointments with integrity and professionalism. More

by Brad@bloomfieldhomes.net Verified Customer Verified Customer

Report | Print

I took my Toyota Tacoma in for my second oil change under Toyota care I was there only a half an hour, they even washed the truck for free. Kodos👍 Toyota care I was there only a half an hour, they even washed the truck for free. Kodos👍 More

by hstonewall11 Verified Customer Verified Customer

Report | Print

We have found that this dealership has provided excellent work with the minimum amount of time spent waiting for the vehicle to be serviced. work with the minimum amount of time spent waiting for the vehicle to be serviced. More

by ewfloyd Verified Customer Verified Customer

Report | Print

They seem like really nice people, but they don’t follow through with what you ask of them. They also need a soda machine in the customer waiting lobby like Patt Lobb Toyota in McKinney does. through with what you ask of them. They also need a soda machine in the customer waiting lobby like Patt Lobb Toyota in McKinney does. More

by targetman1065 Verified Customer Verified Customer

Report | Print

They was very help and had my car done super quick. Carl was absolutely wonderful with keeping me updated on the progress with my car. Carl was absolutely wonderful with keeping me updated on the progress with my car. More

by crystalandallyson Verified Customer Verified Customer

Report | Print

Concern Regarding Lack of Service Acknowledgment and Wait Times To Whom It May Concern, I am writing to express my disappointment with the service experience I received over the past two days at your d Times To Whom It May Concern, I am writing to express my disappointment with the service experience I received over the past two days at your dealership. On both visits, I arrived on time for my scheduled service appointments, yet I was not acknowledged by any staff members for an extended period. On the first day, I arrived 5–10 minutes early and stood in one of the two service lanes. Despite several service representatives walking past me—at least five—no one greeted me or indicated that they would check me in. There was no clear order to how customers were being helped, and I was not acknowledged until nearly 10 minutes after my scheduled appointment time. I decided to give the situation the benefit of the doubt and assumed the team was having a busy day. However, the following day, I took my daughters car in with only three cars ahead of me, I waited again—this time for about 15 minutes—while others were helped and taken back quickly. The only interaction I received was from an employee sweeping who told me to “pull your car up,” yet no service rep approached me or checked me in. This was especially disappointing because I have experienced excellent service here before. Mike, who has helped us previously, always greeted customers promptly and professionally. Randy also provided great customer service and even suggested I call ahead in the future so he could ensure I’m taken care of. While I appreciate his offer, I don’t believe customers should have to call in advance to receive basic acknowledgment or timely assistance—especially during slower moments. The contrast between my past positive experiences and these last two visits is significant. I hope management can address the lack of communication and attention at the service drive so customers feel valued the moment they arrive. Thank you for taking the time to review my concerns. I look forward to seeing improvements on my next visit. Sincerely, Sharon Raysin More

by saraysin Verified Customer Verified Customer

Report | Print

I had a great experience. Great communication and service. I will definitely be coming back for future services on my truck. Great communication and service. I will definitely be coming back for future services on my truck. More

by Kc7ujd Verified Customer Verified Customer

Report | Print