Kasey Collins

There has been no communication. My car has been in the shop for over 2 months and they haven't gotten one single update. When I put it in the shop I was told there was going to be a My car has been in the shop for over 2 months and they haven't gotten one single update. When I put it in the shop I was told there was going to be a loaner ready that day. And when it came time to get the loaner, there wasn't one ready. I had to wait a week without a car for the loaner, after asking everyday and getting no response. The reason my car is there is because it was having problems while it started. The last time I got my car serviced a few months ago, I had wrote in the notes to have them look at that. And it even had a problem starting up when it was dropped off at the dealership for the initial service before I brought it back. But it's been about three months since y'all had my car, and haven't gotten a single update on it yet. More

by Montanaweaver09 Verified Customer Verified Customer

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Perfect service and help with all my needs. They went above and beyond Ill be back They went above and beyond Ill be back More

by bking1899 Verified Customer Verified Customer

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No problems. I was without a car for a week and I didn't have a loaner. I was without a car for a week and I didn't have a loaner. More

by gregory397 Verified Customer Verified Customer

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Recommended a lot of services that were not needed like replacing my 10% worn brakes and 4000$ other services . replacing my 10% worn brakes and 4000$ other services . More

by TEIGEKI09 Verified Customer Verified Customer

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Been doing a lot of driving since the last oil change. Didn't want an up-sell with the service. Kasey understood and got me out quickly. Didn't want an up-sell with the service. Kasey understood and got me out quickly. More

by gary310 Verified Customer Verified Customer

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?? Have not see the dealership, took suv for oil change, rotate tires & upgrade abs software. Everything is good. rotate tires & upgrade abs software. Everything is good. More

by Mibeson4 Verified Customer Verified Customer

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Kasey was very courteous and timely with my recent service. I appreciated the friendly manner and professionalism! service. I appreciated the friendly manner and professionalism! More

by suz.hathaway Verified Customer Verified Customer

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Thanks for going over and beyond to check out my car and love the staff and always happy to see my salesman Reggie! love the staff and always happy to see my salesman Reggie! More

by 9182303035 Verified Customer Verified Customer

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The Genesis part of the dealership is terrible. Shop doesn’t seem to have the necessary training for EVs. Additionally the Owner doesn’t seem to keep the upfront personnel. Having a different pe Shop doesn’t seem to have the necessary training for EVs. Additionally the Owner doesn’t seem to keep the upfront personnel. Having a different person each time you come in is unfortunate. There is an expectation with the Genesis brand that service will be exceptional. I would settle for competent. I will not buy another Genesis until there are more dealerships available. Unfortunate because the car is great but not worth the hassle of getting it serviced. Maybe the new dealership in Roger’s, AR will be an option. More

by SHARON.PODIN Verified Customer Verified Customer

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I love casey in service. She was wonderful, very polite, very helpful, very understanding.She explained everything to me in detail.She's a very awesome person.She deserves emp She was wonderful, very polite, very helpful, very understanding.She explained everything to me in detail.She's a very awesome person.She deserves employee of the month or employee of the year cuz.She is a really wonderful employee that y'all have More

by moriafinch Assunta Mora Verified Customer Verified Customer

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