Kathy Register | Page 7

Mike Bowen was great. Kathy in service was wonderful too. Highly recommend both of them. Kathy in service was wonderful too. Highly recommend both of them. More

by suzrkelly Verified Customer Verified Customer

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Kathy is a very congenial and helpful. Always concerned that every thing is done correctly. Always concerned that every thing is done correctly. More

by dickansay Verified Customer Verified Customer

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Very knowledgeable salesperson. Everyone we met while there was super friendly. Very comfortable atmosphere. Dylon Smith was awesome Everyone we met while there was super friendly. Very comfortable atmosphere. Dylon Smith was awesome More

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Every thing was great. Cathy is purstantimh work was good and eberyonegrrst see you soon Cathy is purstantimh work was good and eberyonegrrst see you soon More

by 23GUMMY Verified Customer Verified Customer

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This is the first time I took advantage of their valet option; he was on time, brought me a beautiful, clean loaner, and brought my car back in a timely fashion. I dealt with my regular Lexus Consultant, option; he was on time, brought me a beautiful, clean loaner, and brought my car back in a timely fashion. I dealt with my regular Lexus Consultant, whom I really like (Kathy Register) and the whole process was wry easy. More

by RFBESSIN Verified Customer Verified Customer

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They always provide excellent service. The valet service is fantastic. I have been using them for years. The valet service is fantastic. I have been using them for years. More

by Me Verified Customer Verified Customer

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Always a pleasure to take my car in for service. Was a little long this time though. Was a little long this time though. More

by TRACYCIARDI Verified Customer Verified Customer

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Did a fabulous job fixing our air conditioning system. Kathy was excellent in communicating with us about some unique problems we were dealing with. Kathy was excellent in communicating with us about some unique problems we were dealing with. More

by JUDYGIBBONS111 Verified Customer Verified Customer

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Great dealership to do business with. Acknowledged my concerns and promptly repaired. Kathy is very knowledgeable and a pleasure to work with. Will see you soon with our other Lexus. Acknowledged my concerns and promptly repaired. Kathy is very knowledgeable and a pleasure to work with. Will see you soon with our other Lexus. More

by estang481 Verified Customer Verified Customer

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All things considered, I was a little disappointed with the service experience; however, I may consider returning. I want to be fair to mention the good and not so good so this review is quite long. Ev the service experience; however, I may consider returning. I want to be fair to mention the good and not so good so this review is quite long. Everyone was exceedingly friendly. The waiting area was excellent. In the end it comes down to the service. When I called for an appointment, I asked if I could get a loaner vehicle. It was told you must have a service that is at least 3 hours. I accepted that,and was told that they could pick up the vehicle and drop it off. That was a very nice alternative, but I did not take them up on it. In the future I might. I arrived at 6:50 for a 7AM appointment for a 20K service. Although I got there before opening, someone came out and greeted me. I mentioned to the person checking me that I would like the front license plate holder and windshield inspection stickers removed if they do that. I was shown to the very nice waiting area, and told to have whatever i wanted from the snack/drink area and Kathy would come out shortly. Kathy came out quickly and was very friendly. She explained the service I was having and mentioned it would take an hour and a half and then they would wash the vehicle. She told me the price including tax and asked if I had any questions. The selection of snacks and drinks was over the top nice! At 7:55, surprisingly Kathy came back and said the service was complete and said the brakes and tires were good and there were no other issues. She said they recommended some sort of A/C service, but I told Kathy maybe next time. She said they would take the car back to be washed and get me on my way. I assumed that meant I should be out of there in the next 15 minutes, which would take me to 815. At 830 I started to wonder why the car wasn't ready. At 835 I went to Kathy's office and asked about the car. Kathy sent somebody to see where the car was at. She said the car wash did not start until 8AM. She said I could wait in her office. I got a text from my previous Lexus dealer in NY. Since it was my birthday they would save me $50 on my next service. I asked if they would honor it and Kathy went to check with her manager. BTW it was my actual birthday. Kathy left and the person checking on my car came back with a key for another vehicle and said my car would be next up. I struggled to understand how my car wash was now going on 45 minutes. Kathy came back and said they would honor the $50 off which was very nice. I asked if they take the car off site to be washed. Kathy said they did the car wash there and that they do extra things by hand that might add to the time. At 845 the person came back with my key. I was somewhat upset at the time it took for the car wash. I paid for the service and went to look at the car. I noticed the whole front bumper had dead bugs on it and that they did not remove the license plate holder or stickers on the inside windshield. I already felt that I waited long enough and did not go back to have the bumper cleaned and the other things removed. Overall: Everyone was very friendly. The waiting area was top notch. The overall time ended up being what I thought it was going to be before I got there. I felt it should have taken less time once the actual service was completed. Looking back on it I could have mentioned the removal of the stickers and license plate holder to Kathy when she first came to see me, but I assumed this would have been passed along. Should the car wash take 45 minutes? If it does take 45 minutes, if I do return, I will forego the car wash. LOL. More

by TEASER961 Verified Customer Verified Customer

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