Kathy Smith | Page 25

Best service department ever!!! Any time I call the service department they get me in quickly and take care of my concerns. Kathy is always so very helpful. They feel more like famil Any time I call the service department they get me in quickly and take care of my concerns. Kathy is always so very helpful. They feel more like family than a service center. More

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Service for our Nissan They do a great job with all of the service needs for our Nissan's. The are the reason that we own two Nissan's. They do a great job with all of the service needs for our Nissan's. The are the reason that we own two Nissan's. More

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Great Service Always great service. Bill, Kathy, & Leonard always go above and beyond our expectations. That's why we drive Nissans and we tell our friends they sh Always great service. Bill, Kathy, & Leonard always go above and beyond our expectations. That's why we drive Nissans and we tell our friends they should too!! More

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Great service We were treated very nice and had excellent service on our Nissan. Felt very comfortable in the waiting area. We plan on having our car serviced here We were treated very nice and had excellent service on our Nissan. Felt very comfortable in the waiting area. We plan on having our car serviced here next time. More

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Awesome service dept! We don't mind the drive from Nicholasville to Richmond...noticed an issue with Heat on our Nissan Frontier - blowing cold air when auto stopped in tra We don't mind the drive from Nicholasville to Richmond...noticed an issue with Heat on our Nissan Frontier - blowing cold air when auto stopped in traffic - did not need to replace thermostat - yay! was minimal charge to repair...as repair being made - I previewed the vehicles available in lot - Kathy & Pamela are great - scheduled appt,, arrived early, took me on in & got the repair completed....Nice & toasty! Thanks all! More

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In and Out Fast - As usual Brought our Murano in for service, as always Gates staff was friendly, efficient and hard working. Tires rotated, oil changed, full service completed Brought our Murano in for service, as always Gates staff was friendly, efficient and hard working. Tires rotated, oil changed, full service completed, staff explained what had been done and at the cashier window, only cost $15 because we had saved up points in the Gates rewards program. More

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Routine Service Came up from London. My requested appointment time was honored. In and out in no time with quality service. Just like every other time. The whole serv Came up from London. My requested appointment time was honored. In and out in no time with quality service. Just like every other time. The whole service staff is awesome. More

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The Continue Their Winning Formula The Sales, Parts and Service staff are first rate, hear perfect. But when the rare occasion arises that an error was made, they make it right. Great The Sales, Parts and Service staff are first rate, hear perfect. But when the rare occasion arises that an error was made, they make it right. Great cars, great dealership. More

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Wonderful car buying experience! This makes the second Nissan we have purchased from Gates Nissan. In my past car buying experience it’s always been hassle but not at Gates both time This makes the second Nissan we have purchased from Gates Nissan. In my past car buying experience it’s always been hassle but not at Gates both times a no pressure no haggle buying experience. It’s easy to work with these guys! Every one we delt with went above and beyond for us. i was so pleased with our salesman he explained things to me that no one had before. He was very knowledgeable. I also return to Gates for all my service needs also. These lady’s also go above and beyond! I love this dealership! You cannot go wrong with Gates Nissan! More

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Excellent service department . I came in to have Frank check iout my ball joints and suspension because another place told me that I needed them replaced. Frank checked them out . I came in to have Frank check iout my ball joints and suspension because another place told me that I needed them replaced. Frank checked them out and said that everything was OK and that the other place was just trying to sell me something. The other place was Tire Discounters in Richmond. Thanks also to Kathy for fitting me in the schedule .🤗 also there was no charge for this service. More

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