Kathy Smith | Page 27

Excellent Service Gates Nissan has one of the best service departments I have ever been associated with. The staff is always so friendly & helpful. The waiting area i Gates Nissan has one of the best service departments I have ever been associated with. The staff is always so friendly & helpful. The waiting area is nice & clean & they keep you informed on the details of your vehicles service needs. More

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Maxima service As usual excellent service and treated very well by the staff. The people at Gates understand what keeps business. They are very professional and the As usual excellent service and treated very well by the staff. The people at Gates understand what keeps business. They are very professional and the customer is first. More

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1st Time Buyer Staff was great (especially Mike). No pressure, laid back atmosphere is what I enjoyed most. Mike answered all questions in detail and we got a deal Staff was great (especially Mike). No pressure, laid back atmosphere is what I enjoyed most. Mike answered all questions in detail and we got a deal worked out in no time at all and I was on the road. He was very genuine and helpful. I live south of London and tried to do business close to home but Gates Nissan and staff made me glad I came to Richmond. Kathy was also very helpful in the service department and I plan on returning here for my service needs. More

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Great service again Once again received great service. This was an oil change and 30K check plus a recall repair. Kathy is excellent for scheduling to meet my needs. P Once again received great service. This was an oil change and 30K check plus a recall repair. Kathy is excellent for scheduling to meet my needs. Pamela is a real gem - went through the 30K service items to determine which were really necessary and what other items would be prudent. She reviewed previous service to eliminate items that were recently accomplished (air filter changes) to keep the cost to a minimum. She also made sure I received maximum value for the coupons I had. And as always, the Murano came beck clean from the free wash. More

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tires and alignment Best price around! Kathy got me scheduled and in and out quickly. Buying from Gates Nissan gives me peace of mind- my pathfinder is very well maintain Best price around! Kathy got me scheduled and in and out quickly. Buying from Gates Nissan gives me peace of mind- my pathfinder is very well maintained! I appreciate the mechanics and technicians. More

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Last minute servicing needed!! I was completely satisfied with the overall service on my recent visit. Pam and Kathy were exceptional to work with!! They got me in same day, checke I was completely satisfied with the overall service on my recent visit. Pam and Kathy were exceptional to work with!! They got me in same day, checked warranty status, had my problem fixed and made rental car reservations!! Thank you!! More

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Great place for servicing your vehicle I am laysnotified of what my vehicle is in need of before any maintenance is done. Service is very quick. There is a nice, clean waiting area to wait I am laysnotified of what my vehicle is in need of before any maintenance is done. Service is very quick. There is a nice, clean waiting area to wait in. Couldn't ask fora better place to take my vehicle. Pamela and Kathy are always ready to assist and vet nice. More

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Great place This is the best place. I recently moved to the area and started getting my car serviced here. It is the best service I have ever gotten. The Nissan d This is the best place. I recently moved to the area and started getting my car serviced here. It is the best service I have ever gotten. The Nissan dealer I bought my car from was never as courteous and nice as this one. Service doesn't take forever and staff is increibaly nice. They even wash your car after service. I will definitely purchase my next car from this location! More

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Excellent Service! Kathy always goes out of her way to make you feel she values your business Makes sure everything is just right before leaving the dealership! She Kathy always goes out of her way to make you feel she values your business Makes sure everything is just right before leaving the dealership! She always greets you with a smile coming in and goodbye when you're leaving. More

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Very pleased with service department at Gates Nissan I was met by Kathy upon arrival. She knew me by name and knew want service I needed for my Rogue. Pam kept me informed of the progress of the servic I was met by Kathy upon arrival. She knew me by name and knew want service I needed for my Rogue. Pam kept me informed of the progress of the service and showed me the old air filter which needed to be changed. The department appeared to be very busy with unexpected drive in customers. That being said my car was ready in a timely manner. I will definitely return. Kathy is always helpful when I call related to maintenance issues when traveling. She is very knowledgeable about vehicle maintenance. Once again the service department makes the dealership a success More

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