Katie Burgess | Page 14

Best service ever! I went to Rudy Luther Toyota to purchase my 2012 Toyota Corolla that I leased brand new at Hollywood Honda when I was living in Los Angeles. I met wi I went to Rudy Luther Toyota to purchase my 2012 Toyota Corolla that I leased brand new at Hollywood Honda when I was living in Los Angeles. I met with Katie Burgess and she made me feel so at ease and confident in what I was doing. She gave the best service in every way possible! More

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Customer service was an issue Our overall experience at this dealership was not as positive as we would have liked it to be. Our salesperson was friendly, but didn't seem to be ver Our overall experience at this dealership was not as positive as we would have liked it to be. Our salesperson was friendly, but didn't seem to be very sure on his facts and knowledge concerning the vehicle we were looking at. Time was also an issue. We realized going into this situation that vehicle shopping/purchasing isn't quick and simple, but the time spent waiting for each step was ridiculous. The final step-paperwork finalizing things, etc was disappointing too. The lady who handled our paperwork was unfriendly, made little eye contact and just rushed us through the process. When we asked questions trying to understand and clarify things she responded rudely and was short with us. It made us feel very uncomfortable. Most likely will not return to this dealership due to customer service issues. More

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Positive experience Very through and professional sales representative. She maintained consistent contact while searching for a used vehicle with specific requirements. Very through and professional sales representative. She maintained consistent contact while searching for a used vehicle with specific requirements. Sale closing was prompt and efficient. More

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Easy and fun car buying experience After leaving another dealership frustrated and annoyed, coming here was a breath of fresh air. We received excellent service from a very personable s After leaving another dealership frustrated and annoyed, coming here was a breath of fresh air. We received excellent service from a very personable salesman who wasn't the least bit pushy. They made trading my car in a breeze and hooked me up with a really sweet car with a sweet interest rate. Would highly recommend Rudy Luther! More

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The right place at the right time We bought a Toyota Prius from Lon at Rudy Luther and he was professional without pressure. He came in on his time off (7 p.m. on a snowing night) havi We bought a Toyota Prius from Lon at Rudy Luther and he was professional without pressure. He came in on his time off (7 p.m. on a snowing night) having never met us and not knowing how serious we were or were not about a car. We had been to another dealership close to home and didn't get "that feeling". We traveled 1 hour and it was worth it. Katie in the finance dept. also was very professional and efficient. With about 30 minutes before closing time when we made a decision...we still felt no pressure and were told they will be here for us no matter the time! More

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First car buying experience was excellent at Rudy Luther! My family is a loyal Toyota family, specifically with Rudy Luther dealerships. I was looking to upgrade my 1998 Camry and Nettie was so helpful walkin My family is a loyal Toyota family, specifically with Rudy Luther dealerships. I was looking to upgrade my 1998 Camry and Nettie was so helpful walking me through all of my different options. She knew I was looking for my "unicorn of used cars" and was so accommodating through the entire process. There was no pressure to jump on any one car; she knew I would feel it when I drove "the one." And I did! I bought a beautiful, slightly used 2014 Corolla that was leased through the dealership. Once I was ready to pull the trigger, everyone else I worked with at Rudy Luther was so pleasant and helpful. Thank you, everyone, for making my first car buying experience a successful one! More

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Impressed with service I arrived at the dealership prepared to buy a Rav4 and wound up driving away in a Toyota Prius. Nettie was a great salesperson who was patient and un I arrived at the dealership prepared to buy a Rav4 and wound up driving away in a Toyota Prius. Nettie was a great salesperson who was patient and understanding of my wants and needs. I expect to be very happy in my new vehicle. More

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VERY VERY average customer service, by bored employees. My girlfriend and I went to this dealer ship to acquire 2 cars. One for her, one for me. One car was to purchased cash, and the other financed. My car My girlfriend and I went to this dealer ship to acquire 2 cars. One for her, one for me. One car was to purchased cash, and the other financed. My car was stolen, and she just really needs AWD, so we decided to do both in a day, if possible. We are very busy with work. We picked out a Subaru for her at this Toyota dealership. In order to make the decision of which car was to be financed, and which would be paid for in cash we had to, of course, find the other car. We let SCOTT SMITH (the salesman we worked with) know that we would have to go look around, find the next car, and then come back and buy this car- since they had nothing we wanted for the second car on their lot. All we were met with were cheap tactics of, "it might be gone... deals like these don't stay for long (when the car has been there for 70 days)...if I were you, I would just buy it now, you never know.... " or my favorite... " I have seen this happen MANY times, you may come back and this car will probably be gone." WE HAD TO TELL THE GUY 4 TIMES that we had to go find the other before we could decide how we were to pay for this car! He should've indicated that he cannot guarantee that the car would be there when we came back (which is understandable), but that if anything changes he would let us know.. wished us good luck, and assured that he would be happy to help us when we come back. That is what all other salesmen did throughout the day. Instead of trying to scare us into buying right away, when we weren't ready. We went to other dealers... we get 3 calls from SCOTT with salesman tactics saying, "I can only guarantee you get the car if you are here in 3 minutes (really? let me teleport there), because there is another guy looking it at"... or... "he is getting serious, they are evaluating his car for a trade-in and will likely be gone soon..." The last tactic was a call telling us, "you know I don't want to be here all night, I might be leaving." I politely and firmly let him know that if he needs to leave, I don't expect him to wait, and that there are other salesmen there that I am sure would be happy to sell me the car. **NOTE he was there for a couple hours after we got back, he sold us our car, and then stayed with another couple to sell another car. He really had no where to go, only a cheap salesman tactic. 3 calls over the course of the 3rd hour of us being gone with these unpleasant tactics are SO unprofessional. After being able to speak to other salesmen in other dealers the whole day, I can tell you that Scott is pushy, and is not very good at answering questions. His knowledge of cars, in particular: AWD, the differences between trims was incredibly LOW when compared to other salesmen in the area, at other dealers. His demeanor was nonchalant. His demeanor was pushy, as evident by the 3 calls to us over the course of just 3 hours. He tends to give VERY general answers to very specific questions. Again he is very pushy, that makes the whole thing SO uncomfortable. Another person we were unlucky to work with was KATIE BURGESS in the finance department. Talk about uninviting, rude, and completely annoyed with her job. Again, another person that was weird about us paying for the car in cash and check. When she came out to get us I was on my laptop, as we were waiting 30 minutes for her, due to the dealership not having enough finance people working that night (not complaining about the wait, schedules can't always be perfect). I am more complaining that she did not take into account that we had to wait an unusual amount of time for her. She came out announced her self, and started walking away to her office. I had to pack my laptop very quickly, gather my things and run to catch up. My girlfriend was confused by Ms. Burgess just walking away, and half followed her to see where she was going, while half waiting for me. Wouldn't you expect more when making such a large purchase? Just expected more professionalism on her behalf. Once we get in her office, and have signed some papers, I asked her for a few minutes so that I could discuss with my lady how much cash we want to do exactly, and from which account we want to write the check for the remaining balance. I wanted to make sure that my lady did not want to keep some cash on hand for anything else, so I thought I would ask her one more time. Ms Burgess, instead of saying, "of course, take your time- I'll wait outside and please let me know how you decided how you would like to pay for your car," (with a smile)- SHE SAYS, " WHY, why I thought you already decided... how much time do you need," and walks out annoyed with an unprofessional look on her face. She then acts annoyed as we have to walk to the cashier to pay the cash portion of the car, the rest was in a check in her office. Again she makes the experience uncomfortable, and not enjoyable. Buying a car should be a lot more comfortable, if not - EVEN FUN. No comfort or fun was had while dealing with Ms. Burgess. Comparing Ms. Burgess to other finance people we talked to at other dealerships throughout the day is like NIGHT AND DAY. The other finance people we spoke to were very detailed in their answers, inviting, made us feel GOOD about possibly spending money at their dealership. When other finance people came out to get us from lobbies they always properly introduced themselves, explained their function, asked if we were thirsty, and led us to their office at a reasonable pace. Other finance people at other dealerships did not seem judgmental about us possibly purchasing a car with cash, or financing. We were greeted with smiles and pleasantry all day - and going back to this was a stark contrast. I seriously felt annoyed that Rudy Luther had this car, and that we are strapped for time- so we had to buy the car- but JEEZ does it feel CRAPPY to do business with unproffesional people. More

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Great buying experience From beginning to end, it was very quick, and they handled a couple of problems very fairly and to my satisfaction. This is the 2nd car I've bought f From beginning to end, it was very quick, and they handled a couple of problems very fairly and to my satisfaction. This is the 2nd car I've bought from them, and been extremely pleased both times. More

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Friendly Great experience at Toyota Scion!. Eric was open and honest and Katie worked to get us the best financing. she could. We drove out happy. Great experience at Toyota Scion!. Eric was open and honest and Katie worked to get us the best financing. she could. We drove out happy. More

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