Katie Fuller | Page 19

I was very disappointed , my experience with David and Zach, Todd was awful and very degrading. Todd was being very sarcastic. I even over heard his conversation with another customer on the phone at 332 Zach, Todd was awful and very degrading. Todd was being very sarcastic. I even over heard his conversation with another customer on the phone at 332 pm the customer was also saying he is talking to them sarcastically. “He said mam I’m not being sarcastic.” I just looked at him like wow another customer is telling you that you are being sarcastic and rude. All I wanted was for someone to communicate with me about my car. I waited 4 hours before I asked what was going going on and when I called I felt no one cared to address my concerns from Katy given me the wrong number to corporate office to David, zach and Todd. I will never come back. I will take my car to another Toyota dealer. Communication there is extremely awful there. They over charge me when I seen them bring my car in the shop at 145pm and was done at 331pm. I will be calling better business bearu. My appointment was at 8am and all I was told is that they have over 8 cars that’s been there for a week. That I can’t expect them to call me every hour and and tell me about my car. This is not exceptable. Very sarcastic talking to me. Enough is enough never again. More

by Lisat631@gmail.com Verified Customer Verified Customer

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I do all my service here. Katie Fuller made sure I was aware of an upcoming tire sale. She provided several options and prices. I waited a few weeks and had the tires I chose Katie Fuller made sure I was aware of an upcoming tire sale. She provided several options and prices. I waited a few weeks and had the tires I chose from her list installed. I got some great tires for a great price. It was a big purchase and will make future tire service part of my regular visits. Very convenient and easy. More

by rechsteiner.steve Verified Customer Verified Customer

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Katie was friendly and professional. She explained my vehicle’s needs and got me checked out in no time. All in all, a great experience! She explained my vehicle’s needs and got me checked out in no time. All in all, a great experience! More

by Annie_mrgn Verified Customer Verified Customer

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I am always treated well when I go there. My oil change was completed in 30 minutes, I was texted when done , and explained what was done in a way I understood. My oil change was completed in 30 minutes, I was texted when done , and explained what was done in a way I understood. More

by JIMNROX Verified Customer Verified Customer

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I went to the dealership yesterday to get an oil change. Katie, the service advisor told me there was aI went to the dealership yesterday to get an oil change. Katie, the service advisor told me there was a Katie, the service advisor told me there was aI went to the dealership yesterday to get an oil change. Katie, the service advisor told me there was a recall. She said she did not have the manpower to do the recall. I said OK we can do that at another time. After the oil change, I signed my paperwork and I left. When I got home, I looked at my paperwork, and Katie stated that she explained the recall, and I declined to have it done. It also states that she explained the importance of the recall. That is also not true. I do plan to speak with the Service manager Monday morning about this.I’m almost attempted to post this so all your customers can see. This is so sad. I have purchased two cars from Cobb County Toyota since I moved to the area. And then I get this. Very very disappointed. More

by DANNYTDOWNES Verified Customer Verified Customer

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Very fast despite being busy. Service team honest and professional and Leo’s you informed. Service team honest and professional and Leo’s you informed. More

by cstittleburg Verified Customer Verified Customer

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They fixed it very quickly. I was happy with the work they did on my car. I was happy with the work they did on my car. More

by mgbailey1 Verified Customer Verified Customer

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As has been my usual experience, the service department is excellent. In fact, the best part of this dealership or any of the others I have experienced. is excellent. In fact, the best part of this dealership or any of the others I have experienced. More

by PETERRE001 Verified Customer Verified Customer

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Very helpful and friendly. David Cobb has always been a pleasure to work with. All other staff interactions were great too David Cobb has always been a pleasure to work with. All other staff interactions were great too More

by KANE42 Verified Customer Verified Customer

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This service group specially Katie F. are always on top of their game. The knowledge, profesionalism and attentiveness is always appreciated. This is my go-to place for my Tacomas' se are always on top of their game. The knowledge, profesionalism and attentiveness is always appreciated. This is my go-to place for my Tacomas' service. Thank you, More

by OMTAB Verified Customer Verified Customer

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