Katie George | Page 5

Me. Hadi Eslami is the Best. He is the reason Why I buy BMW. He is courteous, on time, dedicated, and honest. His expertise is implacable. BMW. He is courteous, on time, dedicated, and honest. His expertise is implacable. More

by LVONANDRIAN Verified Customer Verified Customer

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Great experience The dealership is the people and the people who work here are just superb. Abdou Merheb is the best at his job! Bar none!! He is low-key, friendly, kn The dealership is the people and the people who work here are just superb. Abdou Merheb is the best at his job! Bar none!! He is low-key, friendly, knowledgeable and attentive. I actually enjoyed the process and ended with the best car for our needs! More

by DRDaher Verified Customer Verified Customer

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Simply a great experience... What a great experience. This was our third new Mini purchase at Herb Chambers Mini BMW of Boston - this time with Samuel Hesketh-Tutton. Sam showed What a great experience. This was our third new Mini purchase at Herb Chambers Mini BMW of Boston - this time with Samuel Hesketh-Tutton. Sam showed such amazing knowledge of his products and an great understanding of what our needs were. We'll go back to Sam again! More

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Mark Ravin No one better than Mark Ravin. Customer service at its best consistently for the last 15 years I’ve done business there. He is exemplary No one better than Mark Ravin. Customer service at its best consistently for the last 15 years I’ve done business there. He is exemplary More

by J.IKENS Verified Customer Verified Customer

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Giovanni uses misleading sales tactic to lure customers in Sales team at Herb Chambers BMW needs training on how to provide a customer-centric, truthful, sales experience. Worked with Giovanni to submit my cr Sales team at Herb Chambers BMW needs training on how to provide a customer-centric, truthful, sales experience. Worked with Giovanni to submit my credit application 2 weeks prior to coming into the dealership in order to get a better sense of credit-based price for my potential lease BEFORE I came into the dealership. Giovanni quoted me at $447 in writing via email and verbally confirmed over the phone that he successfully submitted my application and I was approved at that price. Waited 2 hours at the dealership to be told that they were closing and there wasn't enough time to complete the P&S. Returned the next day - they "couldn't find my prior credit application in the BMW system" and had to rerun my credit a second time (costing me another set of hard inquiries on my report). 5 minutes before I sat down to sign the P&S they made me sign some document that apparently had "price subject to credit approval" buried at the bottom. Once I was ready to sign the P&S they tell me that my monthly price is going to increase to $486. This is a completely misleading sales experience that Giovanni used to benefit the dealership not the customer - even though he knew my price should go up based on my tier, he gave me the lowest price, lied about my application, in order to get me into the dealership. At that point, why would I walk away? They knew I would sign at whatever price since I had come this far. Katie George was able to somewhat rectify the issue by getting the price down, but only $15, and blamed it on me, the customer, in the process. I will not be working with Giovanni moving forward. This experience has instilled zero trust in me to continue mine or my family's relationship with this dealership after my lease is up. Finally, when I picked up my car, it was covered in a layer of dust and dirt from the construction site next door. More

by AHARRINGTON09326 Verified Customer Verified Customer

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Great Follow Up Ahmed was great to deal with; he was prompt and courteous from the minute I met him. He called to ask me how the drive home was the day I picked up th Ahmed was great to deal with; he was prompt and courteous from the minute I met him. He called to ask me how the drive home was the day I picked up the car and then followed up again a week later to determine if I had any problems or wanted to visit with the Genius again. Have never had a dealership/sales person connect with me so many times after the deal was done...couldn’t have asked for a better experience. More

by kevin.vieira Verified Customer Verified Customer

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