Katie Harold | Page 2

We had an excellent experience purchasing a car with Heritage Toyota of Owings Mills. In particular we were quite fortunate to be able to work with Katie Harold, who navigated us through this difficult Heritage Toyota of Owings Mills. In particular we were quite fortunate to be able to work with Katie Harold, who navigated us through this difficult current auto market to secure our desired vehicle, down to the color! We are extremely grateful and would enthusiastically recommend this dealership and Katie to anyone. More

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Katie Harold was easy to interact with, knowledgeable, passionate about Toyota. Good customer service and communication skills. I would recommend Katie to all my friends and family. passionate about Toyota. Good customer service and communication skills. I would recommend Katie to all my friends and family. More

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I have been buying cars for 40 years, the team at heritage was the best, Katie and Jason along with Vlad and Corbin and Stephanie were helpful knowledgeable and patient with me from start to finish heritage was the best, Katie and Jason along with Vlad and Corbin and Stephanie were helpful knowledgeable and patient with me from start to finish It was a great experience purchasing my car, Nowadays thats hard to find in the automotive industry, I would definitely purchase again at Heritage Toyota, Thank you to the staff More

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Katie Harold was my sales person and she did a great job finding exactly what I was looking for. She was very patient, knowledgeable, helpful and has great customer service. Katie smiles all the time and sh finding exactly what I was looking for. She was very patient, knowledgeable, helpful and has great customer service. Katie smiles all the time and she is a people person. Before I left Heritage Toyota with my new Corolla Cross Katie made sure that I was able to use all the features of the Corolla Cross. Katie you are the best! I will always recommend you (Heritage Toyota) The manager and all the staffs that I came across at Heritage were all nice. More

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Katie was very helpful throughout every stage of my purchase, and was quite knowledgeable about the car and it's features despite it being a brand new model. purchase, and was quite knowledgeable about the car and it's features despite it being a brand new model. More

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The management team is by far one of the worst teams I have ever dealt with. The lack of communication is incredibly frustrating. It was so much run around and little to no follow up or follow through! I have ever dealt with. The lack of communication is incredibly frustrating. It was so much run around and little to no follow up or follow through! I understand buying a car can be a long and involved process, but I feel my experience was worse than it should have been based off the lack of communication about things. Katie, however, was and is absolutely amazing to work with. She is very kind and definitely has the personality to be in this business. She also followed up on things with me multiple times, even though, I feel some of those things should have been followed up on by a manager. I would absolutely recommend Katie, but the management team needs a few lessons on customer service and communication. More

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John Kim, the general manager, is terribly rude, bossy and arrogant. His sales manager Chris cheated. Chris told me again and again that he would give me a better price than listed on a promotional ema and arrogant. His sales manager Chris cheated. Chris told me again and again that he would give me a better price than listed on a promotional email to me if I went to his store when I asked him about his price over the phone. I told him it would take me 1 and a half hours to get to his store, so I did not want to waste my time if his price was not better. He kept promising his price and refused to give me the price over the phone. After I got to the store, Chris was not available, so John Kim talked with me. He told me the price but it's higher than the list price. I told him what Chris promised me and I wanted Chris to apologize to me. John Kim refused to ask Chris to come and asked us to leave, otherwise he would call the police. He does not care what I was told by Chris and said he could do wahtever he wanted as this was his store. He did call the police and we had to leave as the store is a private property. More

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Upon contacting the dealership in the dealership I was welcomed and my sales representative Katie Harold was very helpful, insightful, and all around amazing. I wound up leaving with a vehicle that I ve welcomed and my sales representative Katie Harold was very helpful, insightful, and all around amazing. I wound up leaving with a vehicle that I very much love at a great price and great prize and I would recommend command not only the dealership but my sales representative to anyone. And I will be returning for another vehicle soon for my roommate. More

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