
Katie Kerby
Service Advisor
Gordie Boucher Ford of Menomonee Falls
N88 W14300 Main St
Menomonee Falls, WI 53051
Dealership Experience
4 yrs, 8 mos
Industry Experience
8 yrs, 6 mos
Languages Spoken
English
84 Reviews
Write a Review84 Reviews of Katie Kerby
June 01, 2025
Very happy with service and ease of setting up the the time for the service. time for the service. More
Other Employees Tagged: Robert Krueger, Matt Schiewe, Charles Pleugers, Alex Hienz, Errick Clay, Tim Cesar
May 06, 2025
The Best in the Whole Milwaukee thanks for helping me oil changes Brakes what ever changes Brakes what ever More
Other Employees Tagged: Robert Krueger, Matt Schiewe, Charles Pleugers, Alex Hienz, Errick Clay , Craig Knabe
March 02, 2025
I have three Ford vehicles. I took in the Explorer for an oil change and coolant flush. I showed up just as they were closing to drop it off for a few days. Everyone ignored me I took in the Explorer for an oil change and coolant flush. I showed up just as they were closing to drop it off for a few days. Everyone ignored me as I stood there. (Not even a “hey we’re closed drop the keys in the box and fill out the slip”) so that was disappointing. A few days later I picked up the explorer and asked for an estimate for front u-joint on my F-250. I also scheduled an oil change with Fuel Filters on my F-350. They said they couldn’t squeeze in the fuel filters this round which was fine. I never received the estimate for the F-250 u joints. I brought in my F-350 for an oil change, got there and they said they couldn’t do the tire rotation since it is a dually. (They took the vin right away when I scheduled the oil change so they knew it was a dually) I asked why not and they said that i would need to do that with the truck center and he looked across the garage to the other guy at the desk across the way. Annoyed I left to finish the rest of my day. 30 minutes goes by and the dealer calls me, asking if I wanted the fuel filters done. I said yea, but they said they couldn’t get them done in time. He said he would call me back if they could fit them in. I never heard back, just that the truck was done a few hours later. Fuel filters were not changed. Across the 2 vehicles that got in for service the updates from the dealer were kinda cryptic and didn’t make much sense. Overall very meh. More
Other Employees Tagged: Robert Krueger
February 09, 2025
Always a pleasure doing business with Robert, always accommodating when I need a ride to or from, Robert is very focused on customer service! Will continue to recommend Gordie Boucher. accommodating when I need a ride to or from, Robert is very focused on customer service! Will continue to recommend Gordie Boucher. More
Other Employees Tagged: Robert Krueger, Errick Clay , Joe was salesman when purchased last car, he was wonderful!
February 03, 2025
Gordy Boucher service department does excellent work and when I get back to Wisconsin, they can service my truck again. Also, also, I do not remember any people‘s names when I get back to Wisconsin, they can service my truck again. Also, also, I do not remember any people‘s names More
Other Employees Tagged: Robert Krueger, Matt Schiewe, Charles Pleugers, Alex Hienz, Errick Clay , Craig Knabe
January 18, 2025
Great service. ..very attentive and quality in communication. Appreciate working with there team for my service needs ..very attentive and quality in communication. Appreciate working with there team for my service needs More
Other Employees Tagged: Nicholas Baackes, Jason Sandbach, Jeff Samp, Adrianna Mayen