Katie Polite | Page 2

had the pleasure of working with Katie Polite and had the pleasure of working with Katie Polite and Michelle Havansek while searching for a new 2022 Tucson Hybrid. Their work with me to get me into a had the pleasure of working with Katie Polite and Michelle Havansek while searching for a new 2022 Tucson Hybrid. Their work with me to get me into a new car from Elgin was incredible! If I could I would give them 6 stars on their level of follow-up and commitment to getting me into my new car. Thank you. More

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ZERO STARS! A whole dealership full of crooks from finance to the GM. Believe all the bad reviews! They are 1000000% true! You have been warned! finance to the GM. Believe all the bad reviews! They are 1000000% true! You have been warned! More

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Stay away from this place. They are crooks. My wife took her car to them when the rearview camera stopped operating. Without doing any research on her warranty, they told her it was not covered. I ca took her car to them when the rearview camera stopped operating. Without doing any research on her warranty, they told her it was not covered. I called the warranty company and they informed me since we had the better warranty, the Platinum it is covered. The warranty company also informed me that there was never an inquiry from the dealership about whether or not this part is covered. Since my wife had to pay out of pocket, we have to jump through all this red tape to get reimbursed for this. A quick review of her warranty would have shown that this part is covered. They are so surly, condescending and lazy. We are taking our business away from this corrupt dealership. I would have rated ZERO stars but that was not an option. More

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I went to a couple of Hyundai dealerships and none had the Santa Fe Calligraphy, so I called Elgin Hyundai, who said there was one in stock, when I arrived, the model wasn't there, but Tony J, asked about the Santa Fe Calligraphy, so I called Elgin Hyundai, who said there was one in stock, when I arrived, the model wasn't there, but Tony J, asked about what color I wanted and if I wanted to test drive one when any Calligraphy arrives, Tony was GREAT! As soon as one arrived, he called me, I drove it, and I loved it, but still it was not my color, Tony told me that the color I wanted was coming in and he would call me when it arrive. A few days later, the car with the all my options and color arrived. Tony called me and told me the car is being back off the truck as we spoke! That is AMAZING customer service! I went by the dealership that evening and I bought it that night! Plus I was looking to buy "weather tech" floor mats, but Tony said we provide them for you! Again, surprise, and talk about great news... we had a snow storm the next day!!! More

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Very satisfied with Lauren, the sales person at dealership. after an initial setback, we had a good rapport with her and she was so friendly with us. she explained every detail of the new so-called computerized after an initial setback, we had a good rapport with her and she was so friendly with us. she explained every detail of the new so-called computerized systems of the cars and she was very helpful. she also called a day after that everything was okay and she mentioned that if my daughter needs help in understanding any part of the car infotainment or any kind of problem we can face time her so she can explain over the phone. very pleasant experience and have not seen this kind of customer care from any dealership as I been buying all years ( 20+) from Toyota. More

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Joel Valdez is the best I highly recommend buying a car from this place, the moment I walked in I was greeted by the friendliest face he introduced himself and I knew right away I wanted him to help me fi from this place, the moment I walked in I was greeted by the friendliest face he introduced himself and I knew right away I wanted him to help me find the car I was looking for. I drove an hour to get to this location and it was worth every mile, I can’t thank Joel enough for his sincerity honesty and down to earth friendly excellent customer service, he made me feel so comfortable buying a car and showed me all the details I needed. this place is very lucky to have such a professional knowledgeable staff like him. I will definitely be bringing lots of referrals to Joel. So happy with my new car and can’t thank him enough for going above and beyond. More

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Bait and switch BEWARE of the bait and switch!!! contacted this dealership today because we were in the market for the 2020 Palisade. I was overjoyed when I found the BEWARE of the bait and switch!!! contacted this dealership today because we were in the market for the 2020 Palisade. I was overjoyed when I found the EXACT model, color and trim package that we were looking for. We were READY TO BUY! I sent in MULTIPLE requests for an "Eprice" (which their website encourages) after over 2 hours of no Eprice and only them encouraging us to "come in for a test drive" we decided to go to another Hyundai dealership. We started the process of a dealer trade to get this vehicle with the new dealership and came to find out that Elgin Hyundai is NOT in possession of this car AT ALL; its not even on US soil. just "ordered" and thus unable to be sold or make any offers. Shame to be Elgin Hyundai because you lost a sale and now you look like a crappy dealership to others in the area. and you've earned the WORST thing a business can get and that's a BAD REVIEW! buyer's beware of the Elgin Hyundai Bait and Switch!!!! More

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All lies So I looked up a car online and went to the dealer to test drive it. I did my test drive and everything was great. Then I talked to the sales person a So I looked up a car online and went to the dealer to test drive it. I did my test drive and everything was great. Then I talked to the sales person about the final price and it was that moment I realized that they are charging way more that what they advertised it for. By adding some extra money for things that should have been included. For example, on their website it said the car is certified and certification is included in the price. After hours of negotiations we came to a price which was bit reasonable. After few hours of paper work I finally bought the vehicle. When leaving the dealership I asked the sales person about the second key, floor mats, and cargo cover and he said it doesn’t come with it as it is is a used vehicle which doesn’t make sense as it is being purchased from a dealer and they should tell these thing before finalizing the deal. Work at experience buying a car!!! More

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Typical bait and switch Sent numerous emails to Katie, back and forth, about specific cars that are advertised on their website with a "special" price. I asked specifically Sent numerous emails to Katie, back and forth, about specific cars that are advertised on their website with a "special" price. I asked specifically if I'm eligible or if these are conditional rebates. Apparently, you have to be everything - a new graduate, a military vet, a loyal customer, etc. Bottom line - if it sounds too good to be true, it is. So shame on me, I guess, but what really got me was that I called Katie prior to coming in and asked again about a particular vehicle (they still had two identically priced cars on their website) and she said she would have it ready to test drive when I got there. You know the rest of the story - both cars had been already sold. Getting into discussions with salesman, I learned that I the price on the internet was a fantasy anyway. I went against my better judgement and paid for it. Waste of time. More

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Liar liar liar Do not go there spent 3 hours there and never told me they sold the car I wanted and tried getting me in something else, we drove a hour and a half aw Do not go there spent 3 hours there and never told me they sold the car I wanted and tried getting me in something else, we drove a hour and a half away and they just kept me waiting, would never recommend going there , Do not talk to Katie she’s a liar and tells you anything to get u in there , was very disappointed in service and they do not care about your time , you’ve been warned save your time and money and please go somewhere else More

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