Katie Rice | Page 25

A Gem of a Dealership Purchasing a new car has always been a troublesome event for me. I never felt at ease negotiating with a car salesperson. Upon my neighbor 's recommen Purchasing a new car has always been a troublesome event for me. I never felt at ease negotiating with a car salesperson. Upon my neighbor 's recommendation I visited Executive Kia in Wallingford. This was the best decision I have made in a long time. Rob Rice,the sales rep, was very polite, knowledgeable, friendly,and attentive to my needs. All the employees that he introduced me to also exhibited these same qualities. I'm very glad I decided to do business at Executive Kia. Thank you Rob. More

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Dreadful - Complete waste of time My entire shopping experience with KIA was dreadful. A process that takes 45 minutes at other dealerships took 2 1/2 hours. Every step had to be rev My entire shopping experience with KIA was dreadful. A process that takes 45 minutes at other dealerships took 2 1/2 hours. Every step had to be reviewed with Joe, who never even took a minute to greet me. In short, Katie was inexperienced, unprofessional, lacked knowledge of the company’s products, and did not listen to what I wanted. Katie started out great with a friendly smile and within a minute determined what type of vehicle I was looking for, and although I mentioned I was interest in both used and new, she never mentioned or gave me an option of a used vehicle. Later I discovered there’s one on the website that would be great for me. After viewing the ONLY vehicle that she had selected personally for me, which did NOT include all the options I wanted. Every step had to be reviewed with Joe, who never even took a minute to greet me. I asked the price as there was no sticker on the car, this was supposed to be part of what was so wonderful about this dealership was the tag was on the car so there's no negotiation. So at this point I also asked for a list of all the dealer fees. This took forever. After reviewing the estimate carefully the next day, I found several discrepancies, so I followed up with an email. After 2 emails I still couldn’t get an answer, now I'm contacted by Joe Ortiz. His answer to my question was, "we just do it that way". He also had no idea that the car that was offered to me did not have the options I wanted, and that I was interested in a higher end model. By the way does anyone know what a “credit burrow” is? (Note: I know part of this was to determine if I could afford the vehicle, but I told her my monthly payment budget, and it was over double of what was on the estimate). More

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Satisfied customer Process was easy. Felt no pressure to buy. Very satisfied with Katie and the rest of the staff. Very pleased with experience overall and love my new c Process was easy. Felt no pressure to buy. Very satisfied with Katie and the rest of the staff. Very pleased with experience overall and love my new car. More

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Thank you Katie Rice Katie listened to my needs and wants. She answered all my questions and introduced me to the staff. I highly recommend Katie Rice to everyone. Katie listened to my needs and wants. She answered all my questions and introduced me to the staff. I highly recommend Katie Rice to everyone. More

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