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Katie Rice
Katie Rice at Executive Kia
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Katie Rice | Page 5

Service Advisor

Executive Kia

1164 North Colony Rd
Wallingford, CT 06492

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4.8
253 Reviews

Dealership Experience

7 yrs, 10 mos

Industry Experience

7 yrs, 10 mos

4.8

253 Reviews

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253 Reviews of Katie Rice

September 18, 2023

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Employee Rating

My service was quick and efficient. Sent a video with explanation as well. All my questions were answered More

by Jladrigan
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Recommend Dealer
Yes
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Sep 19, 2023

Executive Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carl Maratta Service Manager

September 18, 2023

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Service department was excellent. Staff was awesome and work was performed quickly and I was kept well informed More

by MULHERNR
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ying "Chin" Chang, Carlos Trindade

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Sep 19, 2023

Executive Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carl Maratta Service Manager

September 14, 2023

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Great Shop , the service is A1 and their very attentive. I would highly recommend Executive Kia More

by Greg
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Adam Marino

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Sep 15, 2023

Executive Kia responded

Thank you, Greg, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Carl Maratta Service Manager

September 14, 2023

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Friendly and easy to work with. Did a great job quickly and effectively. Very happy with service. More

by Jg
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Marino

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Sep 15, 2023

Executive Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carl Maratta Service Manager

September 14, 2023

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Good work. $300+ for 45 minutes labor not appreciated. Beating the flat rate is not a license for highway robbery. More

by BDUDA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath, Carl Maratta , Adam Marino

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Sep 15, 2023

Executive Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please feel free to reach out directly. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story. Carl Maratta Service Manager

September 13, 2023

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Service personnel was very nice and service was conducted in a timely manner without wasting my time. More

by Augie
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Recommend Dealer
Yes
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Sep 13, 2023

Executive Kia responded

Augie, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Kia to be a positive one. Please don't hesitate to reach out if you need anything else. Carl Maratta Service Manager

September 09, 2023

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The dealership is as fast and efficient. I was satisfied with the results. Very friendly staff. More

by Re.ari91
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Recommend Dealer
Yes
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Sep 10, 2023

Executive Kia responded

Thanks for sharing your thoughts about your experience with Executive Kia. We appreciate your business and hope to see you again soon! Carl Maratta Service Manager

September 09, 2023

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Appointment time were kept. Estimates given were accurate and totally adhered to. Excellent Service Department! More

by Les
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath, Carl Maratta, David Barschow, Harrison Stone, Jesse Mies , Adam Marino

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Sep 10, 2023

Executive Kia responded

Thank you, Les! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Kia. Carl Maratta Service Manager

September 07, 2023

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Employee Rating

Exceptional customer service. We've dealt with Executive Kia for many years, and always a positive experience. Adam is friendly, fun, and a first rate "ambassador" for the company More

by LCFRELANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath, Carl Maratta, Harrison Stone , Adam Marino

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Sep 08, 2023

Executive Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Kia. We will pass along your kind words to Adam! Carl Maratta Service Manager

August 31, 2023

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Employee Rating

The sales people at Executive Kia of Wallingford are great. They listen to the customer’s complaints and do a good job of explaining what service needs to be done or what was done. More

by Priscilla
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harrison Stone , Adam Marino

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Sep 01, 2023

Executive Kia responded

Thank you, Priscilla, for sharing your thoughts about your experience with Executive Kia. We appreciate your business and hope to see you again soon! Carl Maratta Service Manager

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