Katie Vanostrand | Page 26
Express Lane Service Advisor
Southern Dodge Chrysler Jeep Ram FIAT
2747 N Military Hwy
Norfolk, VA 23518
306 Reviews
Write a Review306 Reviews of Katie Vanostrand
September 28, 2024
The team at Southern is great, can't ask for better service or friendlier people. I would highly recommend them. service or friendlier people. I would highly recommend them. More
Other Employees Tagged: Tina Dickenson, Haley More, Ernest Chalkley
September 24, 2024
Great servic and i ebjoid the facilities. Wait time wasn't too bad. Have always liked southern. Wait time wasn't too bad. Have always liked southern. More
Other Employees Tagged: Sam Vanderslice, Tina Dickenson, Haley More, Tim Winter, Ernest Chalkley
September 22, 2024
My experience was very pleasant since there was a product recall I was given a rental car recall I was given a rental car More
Other Employees Tagged: Sam Vanderslice, Tina Dickenson, Haley More, Tim Winter, Ernest Chalkley
September 20, 2024
I came in to get an inspection on my impala. It took just a few minutes to get the paperwork done. The southern shuttle took me back home, so I am able to continue working. they text me when my It took just a few minutes to get the paperwork done. The southern shuttle took me back home, so I am able to continue working. they text me when my car was ready and sent the southern shuttle back to pick me up so I was able to pick up my car. Thank you, shuttle driver Mr. Robert I appreciate you. More
September 20, 2024
Katie handled my situation very quick and very professional , staff was very professional from the time I got there til I left professional , staff was very professional from the time I got there til I left More
Other Employees Tagged: Sam Vanderslice, Tina Dickenson, Haley More, Tim Winter, Ernest Chalkley
September 19, 2024
They usually get you in and out and take care of you very well and I’m well satisfied well and I’m well satisfied More
Other Employees Tagged: Sam Vanderslice, Tina Dickenson
September 16, 2024
Very professional staff, very knowledgeable and courteous, fast service no long wait time, I recommend this dealership to all my friends and family courteous, fast service no long wait time, I recommend this dealership to all my friends and family More
Other Employees Tagged: John Deuso, Sam Vanderslice, Tina Dickenson, Haley More, Tim Winter, Ernest Chalkley
September 13, 2024
Overall a good experience, considering they aren't a Ford dealer. Had some issues getting ford specific parts, but they kept me informed through the process. dealer. Had some issues getting ford specific parts, but they kept me informed through the process. More
Other Employees Tagged: Tina Dickenson
September 12, 2024
Outstanding customer service from the moment I arrived to helping me with my service issue to helping me get transportation to get back to work helping me with my service issue to helping me get transportation to get back to work More
Other Employees Tagged: Sam Vanderslice, Tina Dickenson
September 06, 2024
I went in for an oil change and it took over 2 hours and 15 mins and when I asked for an update I never got one via text so i had to keep going to the service desk and just kept getting told it's "about to 15 mins and when I asked for an update I never got one via text so i had to keep going to the service desk and just kept getting told it's "about to go in". I know I will never come to the "express lanes" again for an oil change without having an appt booked and confirmed because it took beyond too long More

