Katie Vanostrand | Page 28

4 hour wait, with an appointment. Fully understand short staffed situation, Customer should be informed so that I have option to reschedule Fully understand short staffed situation, Customer should be informed so that I have option to reschedule More

by V_PORTALATIN Verified Customer Verified Customer

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Katie was wonderful and very accommodating, as for your oil change dept not accommodating at all oil change dept not accommodating at all More

by Run Verified Customer Verified Customer

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Checking out took 45 min. One person behind the desk doing all the work. I was in line behind 2 employees who had the cashier busy with their requests. I thought they each w One person behind the desk doing all the work. I was in line behind 2 employees who had the cashier busy with their requests. I thought they each were customers like me. Once it was my turn I wa asked to walk to the other end of the building to retrieve my paperwork. I assumed I would be paying my bill there. Instead, an employee walked me back to the same cashier where we both waited.? I now had to get in line all over again! I finally sat down in the adjoining room an asked them to let me know when they were ready for me. While I sat there, the cashier left the desk and others waiting in line to perform what looked like a new car walk through with a customer.? Eventually the cashier let me know she was ready for me. My actual transaction might have taken 3 to 4 minutes. 1. Why did I have to leave the desk to get my paperwork? 2. Why was the cashier working aline? 3. Why are other people employed as not helpful paper handlers to stand around? More

by shari.mcclellan Verified Customer Verified Customer

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Great service with professional and courtesy employees. Clean waiting area and clean restrooms. Pretty swift with the wait time Clean waiting area and clean restrooms. Pretty swift with the wait time More

by j.mayo54 Verified Customer Verified Customer

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Thier walk in service was very accommodating. All the service providers were very friendly, and courteous. All the service providers were very friendly, and courteous. More

by maxwelltam Verified Customer Verified Customer

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Awesome job on oil and inspection services. Could improve on setting up recall appointments and the extended warranty purchase does not work like it was explained to me. So some issues still g Could improve on setting up recall appointments and the extended warranty purchase does not work like it was explained to me. So some issues still go unresolved. Lesson learned; read the fine print, Sadly it's a multi step process over weeks & months, that you want to quit and just pay the out of pocket cost. More

by NAVY_BLUE_US Verified Customer Verified Customer

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Very efficient and highly personable. I will gladly use this service again In the future. I will gladly use this service again In the future. More

by DEWEY.L.BLAKE Verified Customer Verified Customer

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Great customer service, greeted with a smile and was updated on how long service was going to take updated on how long service was going to take More

by RPCM_N Verified Customer Verified Customer

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The express services was fast and efficient. I’m glad dodge has free services that keeps it’s customers happy and driving great I’m glad dodge has free services that keeps it’s customers happy and driving great More

by JB Verified Customer Verified Customer

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The service is was great, and Tina Dickinson is always a pleasure to work with. She got my issue fixed, but also made me aware of some other things I need to take care of in the future. Thanks! pleasure to work with. She got my issue fixed, but also made me aware of some other things I need to take care of in the future. Thanks! More

by waynepcreed Verified Customer Verified Customer

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