Katrina Munoz | Page 33

Oil Change I called to make an appointment, and was connected with someone in the service center. I had a long conversation with the female that answered the ph I called to make an appointment, and was connected with someone in the service center. I had a long conversation with the female that answered the phone; she looked up my car history, as I have been getting my car serviced here for over 7 years, and confirmed that I didn't have any more oil changes left in the package that i had purchased. I was surprised by the drastic increase in price for the 3x oil change, and decided to forego the package and only purchase an single service. I made an appointment for the coming week; the woman asked if i wanted a text or email confirmation, which I agreed to the text, and successfully received. This phone exchange was very pleasant. When I arrived for my appointment (on time), I waited in my car for a staff member to come out (due to new precautions in place); i was asked if i had an appointment - which i replied yes. The staff member went inside, and called me from inside to inform me that i didn't have an appointment, and proceeded to argue with me and repeatedly tell me that i didn't have an appointment - that i must have called somewhere else, that it must not have been entered correctly, or maybe i made it for a different time - not only did this make me question if i was losing my mind, but never once was there an apology or ownership taken for any mistake on their end. They were able to accommodate me and complete my oil change, which i am appreciative of, but the fact that an apology was never extended, has left me feeling my loyalty and returning business is not appreciated. More

by PETERSONKRYSTA Verified Customer Verified Customer

Helpful 0

Report | Print

RIPPED OFF 1. the repair should have been covered under warranty. have you ever heard of a pad rusting solid to the disc, in a car that is regularly driven? I fe 1. the repair should have been covered under warranty. have you ever heard of a pad rusting solid to the disc, in a car that is regularly driven? I felt like they should have gone to bat for me, and they were like hey that's your problem, tough luck. 2. they didn't suggest an obvious fix, which would have been less than half the cost. now that i have the parts back, i can see a better option would have been to polish the disc and replace pads. i should have picked up the car, and taken it elsewhere. i bought the car there. i was hoping to be treated better. i am contacting the service manager. i know folks at the Camaro plant, at Brembo. i am hoping to get traction, but I should be able to get the dealer to go to bat for me. Like they do at Carmax. My BMW 650 blew an engine. At first BWM said no coverage. But with the help of Carmax dealer, eventually BMW covered it, a $15k work order. More

by Camaro Owner Verified Customer Verified Customer

Helpful 0

Report | Print

Was able to get in quickly and make sure my truck is running smoothly, on top of a ride home and back to pick up once my truck was ready! running smoothly, on top of a ride home and back to pick up once my truck was ready! More

by Nick Verified Customer Verified Customer

Helpful 0

Report | Print

No accountability, sold me a 2017 piece of junk Absolutely worst experience. DO NOT buy a car from here. I bought a 2017 Chevy volt, worst car buying decision I have ever made. Nothing but problems Absolutely worst experience. DO NOT buy a car from here. I bought a 2017 Chevy volt, worst car buying decision I have ever made. Nothing but problems and the worst part is they have accountability. In less than 6 months my center screen died. They tried to charge me to diagnose it and then tried to charge me to replace it when they determined it needed to be. I successfully argued with the manager and finally they agreed to replace it. Now, a year later, the screen is dead again, and they offer no warranty on new parts. And now they want me to pay a diagnostic charge to look at it!!! I still have a clicking noise in my car that they looked at over 5 times and 3 of those times assured they fixed it but the problem still persists. Then they told me that it was not actually an issue and must be "some change in the cupholder or something." They gave me a huge truck as a loaner which cost me over $60 in gas (myvolt gets 70mpg), they never paid me for. Finally, I asked if I could swap the car with a comparable model. They brought me to the sales department and tried to give me significantly less than I paid trade in value and then wanted me to pay the difference for an almost identical volt, with 3k less miles but with damaged rims. Again, save yourself the trouble. More

Helpful 0

Report | Print

Smooth Katrina did an amazing job getting me in and out. I explained i was in a rush due to going out of town and she assured me she would take of it and she Katrina did an amazing job getting me in and out. I explained i was in a rush due to going out of town and she assured me she would take of it and she did!!!! Great job!! More

by RB1904 Verified Customer Verified Customer

Helpful 0

Report | Print

I always come here to get my car serviced. And I always well. Customer service is great the people are great. Thank you for that well. Customer service is great the people are great. Thank you for that More

by PALMERG59 Verified Customer Verified Customer

Helpful 0

Report | Print

Schedule it Just a routine oil change, in and out 1 hour or less. Waited in the customer lounge and they came and got me when it was ready. I did not want my truc Just a routine oil change, in and out 1 hour or less. Waited in the customer lounge and they came and got me when it was ready. I did not want my truck washed so I told them and it was as I asked. More

by 2008JR Verified Customer Verified Customer

Helpful 0

Report | Print

Great customers services . friendly and helpful with explaining with details of what service my car was due . Definitely makes the experience of taking your care for service much easier . explaining with details of what service my car was due . Definitely makes the experience of taking your care for service much easier . More

by ocielnarciso14 Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent service. Had an appointment for a oil change. Was done in a timely manner. Completely satisfied with the service. Would definitely have work performed here again. Was done in a timely manner. Completely satisfied with the service. Would definitely have work performed here again. More

by porky265 Verified Customer Verified Customer

Helpful 0

Report | Print

Georgi was awesome he had all the answers in regards to the truck I was looking at. He was very friendly and I had a great experience dealing with him. I would recommend your dealership and Georgi to famil the truck I was looking at. He was very friendly and I had a great experience dealing with him. I would recommend your dealership and Georgi to family and friends. More

by ELQERVO Verified Customer Verified Customer

Helpful 0

Report | Print