Katy Meyer | Page 14

Top Rate Customer Service!! A close friend referred me to Valley Honda. From the moment I met Chase and Katy, I felt at ease-no pressure! They both listened to my wants and needs A close friend referred me to Valley Honda. From the moment I met Chase and Katy, I felt at ease-no pressure! They both listened to my wants and needs regarding an SUV and helped me find the best fit vehicle. The whole experience was great from start to finish! Chase was friendly, very helpful and extremely thorough. He took the time to answer all of my questions and was very patient when I was indecisive. Wonderful sales rep! I left with a shiny new HR-V! More

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Great experience. Working with Fred Sims was an efficient trustworthy process that provided my family the vehicle we need! I recommend both him and Valley Honda to al Working with Fred Sims was an efficient trustworthy process that provided my family the vehicle we need! I recommend both him and Valley Honda to all families. More

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Awesome experience Cesar was awesome! He was so patient in explaing everything to us and letting me test drive all the models over and over again. I would HIGHLY recomme Cesar was awesome! He was so patient in explaing everything to us and letting me test drive all the models over and over again. I would HIGHLY recommend making an appointment to meet with him! We ended up buying from Alex since Cesar was out that day and we had equally wonderful experience! More

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Top notch We purchased a new Honda Pilot at Valley Honda. Katy Meyer and Iryna Hryharovich were extremely friendly and helpful and made the often anxiety-induci We purchased a new Honda Pilot at Valley Honda. Katy Meyer and Iryna Hryharovich were extremely friendly and helpful and made the often anxiety-inducing experience of buying a car a real pleasure (this, even with our two young boys in tow). Katy was unbelievably responsive from the moment we reached out to the dealership, answered all manner of questions (from car-related to paperwork), and located the exact car we were looking for. Iryna was a phenomenal guide through the process, from the few and short periods of time we were waiting for paperwork, to the test drive, to the tour of the car's features. Not to mention she is a very warm and friendly person, who was attentive to our boys' needs throughout (the dealership is wonderful space - with computers, a lounge, and beverages for kids and adults alike). Katy and Iryna answered all of our questions, made us feel taken care of throughout, and we never felt any "upsell" pressure or to make a decision. They were top notch, right up to helping us with the family photo with the old car and new car, and the follow-up asking if we have any questions. I would fully recommend reaching out to them for your next car. More

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Great experience. Great product knowledge and willingingness to provide options and flexibility helped secure our fourth new vehicle with Valley Honda. Sal was a pleasu Great product knowledge and willingingness to provide options and flexibility helped secure our fourth new vehicle with Valley Honda. Sal was a pleasure to work with. More

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Very attentive and personal service. From the moment I walked in, on a very busy Saturday, I was amazed by how everyone made me feel at home. Dan especially was very open and attentive a From the moment I walked in, on a very busy Saturday, I was amazed by how everyone made me feel at home. Dan especially was very open and attentive and extremely knowledgeable about the car. Much of the technology was new to me and he it explained it all in a clear and concise manner also emphasizing how much I would enjoy this new product. I would definitely recommend this brand, this dealership and my model of car to anyone. More

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Good ExpirExpirience My sales representative Brandon was very knowledgeable, nice and most importantly not too forward. He let me test the car out without trying to push a My sales representative Brandon was very knowledgeable, nice and most importantly not too forward. He let me test the car out without trying to push a sale that day, which made for a much more relaxed and positive expirience. I would highly recommend More

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Fantastic buying experience When it came time to purchase a new vehicle, we researched many companies/makes before deciding to buy another Honda. A large part of this decision w When it came time to purchase a new vehicle, we researched many companies/makes before deciding to buy another Honda. A large part of this decision was based on previous experience with Valley Honda's excellent and honest service department, which we had used on many previous occasions, including for work covered by warranty. Simply put, we were scared off by reviews of other nearby dealerships with horror stories of price gouging in the service departments and warranties not being honored (e.g. Hyundai's fake 10-year warranty). Valley Honda's service department is so busy that there is often a line going out the service bay door, leaving very little opportunity or incentive for padding the mechanic hours or for pushing unnecessary work. The service experience is excellent -- they give honest assessments of the condition of various components of the car as well as options for on what time scale future maintenance/repairs might be needed. So regardless of the pros/cons of any particular vehicle make/model, having Valley Honda in the neighborhood ensured that the ownership experience would be much more pleasant. So it was clear that we would be getting another Honda, but from which dealership? The last time we had purchased from Honda of Lisle and had a very pleasant, quick, and no-pressure transaction. Much to our consternation, a week after that purchase, Valley Honda discounted their price to be $500 lower than what we had paid at Lisle. Had they offered that price in our earlier negotiations, we would have gladly saved the money! So this time we were a little more persistent in our negotiations and got a very good price commitment directly from Katy Meyer in sales management. We went in and worked with Dan Pantalone who spent a lot of time going over the details of the vehicle -- an 2018 Accord 2.0T -- with us during the test drive. He did not seem at all impatient or in a hurry to get to the next customer, and there was no pressure to try to force us to make a hasty decision. Instead, he demonstrated the cool new features of the car and patiently answered all of our questions. We made the purchase a couple of days later, and after the deal closed Dan volunteered his own time, staying well after the dealership hours to help us customize the car's radio/entertainment system, pairing it to the iPhones, etc, and giving us a tutorial on the various safety features. People working at Valley Honda appeared to be pleased as punch to be working in such a high quality dealership -- it shows. Katy provided a no-nonsense price quote which was later honored, and Dan was 100% focused on the customer experience. As he said -- why would you treat your customers poorly if you want to stay in business? Valley Honda has found this simple and winning business model, and other nearby dealerships should take notice. More

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Very good follow-up and support throughout the purchase proc My daughter and I started working with Leesley back in August on options for turning in our current Lease. The pricing wasn't right for us at the time My daughter and I started working with Leesley back in August on options for turning in our current Lease. The pricing wasn't right for us at the time, but the Lease wasn't due for turn-in until February. Leesley followed up with us multiple times with updated pricing options and in January we got to the pricing we were looking for. A very good experience overall More

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Great Job!! Thanks to Iryna, Katy and Jab. All of them helped us choose our car and gave all the insights about it. Iryna also gave us anice tutorial of the featu Thanks to Iryna, Katy and Jab. All of them helped us choose our car and gave all the insights about it. Iryna also gave us anice tutorial of the features on the car as well as an assurance she will be available for us whenever we need any more help regaring understaing the hi-tech features of our car. thanks all.. Great Job!! More

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