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Stephen Fletcher
Stephen Fletcher
General Manager
Southern Mazda Newport News
12602 Jefferson Ave
Newport News, VA 23602
21 Reviews
21 Reviews
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21 Reviews of Stephen Fletcher
June 27, 2026
Second bad experience after years of good service. I dropped off car in morning for servicing ( oil change) before opening. I received a text stating additional work needed to be done. After respondin I dropped off car in morning for servicing ( oil change) before opening. I received a text stating additional work needed to be done. After responding to the text as instructed twice there was no response. I called multiple times and no one answered phone until lunch when answering service was responsible for calls. Was not able to speak to anyone regarding issues with my car. Picked up at end of day and staff was unable to answer questions regarding problems found and I am unsure oil was even changed. I will never return. I used to use dealership for convenience, however, service is unfortunately non- existent. Mazda is a great car manufacturer but I will not use southern Mazda of Newport News again. More
by JA
Verified CustomerOther Employees Tagged: Orlando Cruz, Anton Smith, Dominic Bennett, Byron Reese, Gabrielle Wylie
May 08, 2026
Service work has always been good, but communicating with Service Dept is a nightmare experience. Service Dept is a nightmare experience. More
by redwillow1998
Other Employees Tagged: Orlando Cruz, Anton Smith, Dominic Bennett, Byron Reese
November 30, 2025
The people at dealership are knowledgeable patient and make you feel you matter. Service was tops. make you feel you matter. Service was tops. More
by SMITHJOYCELYNA
October 21, 2025
They helped me get the car I want. Even looked at other dealerships to make sure I got it Even looked at other dealerships to make sure I got it More
by VICTORIATBRANDON
October 19, 2025
The time spent at the service center was much longer than I anticipated. They also do not respond to text messages to the number they text you from telling you you can message about your vehicle. I anticipated. They also do not respond to text messages to the number they text you from telling you you can message about your vehicle. More
by colleen.tozier
September 13, 2025
Helpful , seem to know what they are talking about, straight forward, explained everything,friendly ,seem to like they job straight forward, explained everything,friendly ,seem to like they job More
by JAIMEDOWLING62
Other Employees Tagged: Orlando Cruz, Toney Richards, Kaylyn Brakefield, Lauren Farless, Tiera (Selena) Sheppard, Cierra Roye, Joshua Green, Carlos Santiago, Anton Smith , Dakota
August 29, 2025
Very fast work on the car and got everything done that was needed. Was a simple oil change. was needed. Was a simple oil change. More
by anttav0110
July 20, 2025
completely satisfied with your recent visit. Great customer service. Thank you for all that you did for my car. Great customer service. Thank you for all that you did for my car. More
by RITADEWS
Other Employees Tagged: Orlando Cruz, Toney Richards, Kaylyn Brakefield, Lauren Farless, Tiera (Selena) Sheppard, Cierra Roye, Joshua Green, Carlos Santiago, Anton Smith
March 22, 2025
Ayden and Cleon always make sure our service is excellent. Timely and accurate. Thank you. excellent. Timely and accurate. Thank you. More
by Unknown
Other Employees Tagged: Orlando Cruz, Toney Richards, Kaylyn Brakefield, Lauren Farless, Tiera (Selena) Sheppard, Cierra Roye, Joshua Green , Ayden and Cleon in service
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