Keagan Conner | Page 2

Really loved the experience at Corwin Toyota. Landon really did his job well and made are decision to purchase a vehicle easy. The great experience continued with other employees as well. Oh and Landon really did his job well and made are decision to purchase a vehicle easy. The great experience continued with other employees as well. Oh and very pleased with our purchase More

Print

Great group of people very thankful for them and all the help they did to make the new car possible! help they did to make the new car possible! More

by alena.faye_3 Verified Customer Verified Customer

Print

Bait and switch. My wife and I were looking at a year-old 4Runner that had a window sticker indicating a price of $73,093. When we talked to a sales person we discove My wife and I were looking at a year-old 4Runner that had a window sticker indicating a price of $73,093. When we talked to a sales person we discovered that the advertised price for the vehicle was only $60,078. We were surprised by this apparent steep discount and asked for verification of the price. The sales person checked with multiple superiors who assured her that the true Corwin Price for the vehicle was $60,078. Next we checked on trade-in value for our existing vehicle. The sales person was surprised that it was in such excellent shape and was sure that we would be offered a fair price ($29,000) for the trade in which Justice confirmed after a cursory inspection. After originally agreeing that it was in great shape, Justice Padilla conducted his "expert evaluation" and concluded that it was in "Good" condition which is defined by Kelley Blue Book as indicating that it, "Has repairable cosmetic defects and mechanical problems." Justice low-balled the trade-in value ($25,000). When called on his evaluation, Justice said that he bases his assessment on mileage and Very Good or Excellent only apply to vehicles with under 500 miles on them. To add injury to insult, Justice gave a price that was $1,690 higher than the sticker price and added in an extra $3,000 in false tax (intentionally put in the wrong tax rate). When we flatly rejected the bait-and-switch he came back with a revised offer that used the correct tax rate and took a bit off, but was still over $10,000 above the advertised and confirmed price. James Majors stood behind this bait-and-switch tactic and pretended that this was an inadvertent error despite an employee admitting that the price discrepancy between sticker and advertised price had been previously reported but no effort was made to change the advertised price. After we left the dealership they "fixed" the web page to show a price that was close to the sticker price. More

Print

I definitely recommend Corwin Toyota to anyone looking to buy a new Toyota. Stephen Gomez was perfect and really helped make this car buying experience truly amazing! He answered all of our questions and was buy a new Toyota. Stephen Gomez was perfect and really helped make this car buying experience truly amazing! He answered all of our questions and was really easy to talk with and listened to all of our questions and made sure we were 100% satisfied with our purchase. The Financial consultant JB “Jelly Bean” was also very knowledgeable and professional and helped ensure we were 100% happy and took the time to make sure we understood exactly what terms we were signing up for and explained multiple options and showed my wife & myself how each option would work for us or against us at the end of the day. I would definitely recommend Corwin Toyota and Stephen Gomez as your sales consultant. More

Print

Great customer service and finance is willing to work with you. The best car buying experience. with you. The best car buying experience. More

Print