Kedarius Peoples | Page 7

My purchase at Kia ALM South was easy and comfortable. Andrew made the process very straightforward. I love my new car! Andrew made the process very straightforward. I love my new car! More

by Cat Verified Customer Verified Customer

Report | Print

This dealership admittedly damaged the car on all sides during the buying process. The excuse given by management is “these young salesman aren’t careful sometimes” and “That’s why you should have bought i during the buying process. The excuse given by management is “these young salesman aren’t careful sometimes” and “That’s why you should have bought it on my first visit”. The dealership obviously had a problem with me comparing offers and not buying until I was able to secure insurance which is normal shopping practices. As a solution, salesman manager also offered me to pay for it myself out of pocket and said they would make no adjustment on the price or deal. In any other industry, if the product is damaged, the price would not remain the same and the dealership would use better customer service rather than rolling the cost to me. This was a purposeful shady hateful retaliatory gesture. This dealership expected me to make a 5+ year financial commitment over the weekend, which is unreasonable. To top it off, they ran several duplicate credit inquiries on the day of purchase, after I had already gone through the approval process. This seemed like an intentional move to hurt my credit profile and future creditworthiness. Lastly, I received the car after what they called a “full detail,” but it still had sticky marks from no-smoking stickers on the center console from when it was used as a rental car, which hadn’t been cleaned. For a $40k purchase, I expected much better. More

by Road86 Verified Customer Verified Customer

Report | Print

Lack of information avoided my phone calls never returned any of my phone calls whenever I reached out vehicle fluids were not topped off any of my phone calls whenever I reached out vehicle fluids were not topped off More

by jamesstublefield Verified Customer Verified Customer

Report | Print

Bait and Switch, Big Con, Shady Business Practices, call it what you will. TL;DR - $2500 discount off the MSRP - $3000 added back on in initially non-disclosed, partially xx add-ons. Not such a deal on t it what you will. TL;DR - $2500 discount off the MSRP - $3000 added back on in initially non-disclosed, partially xx add-ons. Not such a deal on the price is it? After much research and looking at numerous brand of vehicles to purchase, I finally found one that checked most the boxes at ALM Kia South. As advertised online, it was a really good price after a $2500 dealer discount, plus additional $2000 cash off from qualified financing. However, after driving almost an hour to look at the vehicle, test drive it, and sitting down to discuss the financing, a $999 paint protection service (ceramic coating), along with a $1999 EasyCare/MotorTrend Certified Extended Warranty/Protection plan was disclosed. So basically the $2500 discount was wiped away with $3000 in 'add-ons' that were no where disclosed in the online ad that got me to the dealership Also bear in mind that this extended warranty was being tacked on to a totally NEW car, making some of it entirely redundant, (e.g., powertrain warranty & road-side assistance) not to mention outrageously overpriced at $2K for 6 months/7500 miles of 'extended' coverage if you can consider it extended when it's running concurrently with the manufacturer's warranty. There was also coverage for curbed/bent wheels, paint-less dent repair, and windshield repair. Now it might just be me but that would be A LOT of rashed wheels, dinged doors, and shatter windshields to make up for that $2K, not to mention they would probably cut you off before you could do that much damage to those parts to have fixed. If not for the additional $2000 off from the Kia special financing the car would have been basically $500 more than MSRP. Some may say, to just walk away, but as mentioned with the additional $2K off from special financing the price came out to be ok, just not the great deal it would have been without the scam-like add-ons. So the car was purchased, considering the appeal of the vehicle overall and being totally tired of car shopping as a whole. Reason for the 2 stars is that the entire staff at the dealership was great which offsets the less than zero star rating I would have given simply from the shady consumer-conning business practices passed down by I would guess, the ALM company leadership. More

Report | Print

They are attentive with their customers by providing services along with telling you the details on your needs. services along with telling you the details on your needs. More

by SHAVORIS29 Verified Customer Verified Customer

Report | Print

They are fast honest very information and will help u keep up the repairs for your car keep up the repairs for your car More

by BURKSTREON Verified Customer Verified Customer

Report | Print

Absolutely Amazing experience. They get me right every time, and take excellent care of my car. They get me right every time, and take excellent care of my car. More

by CHRISTOSPERRY1 Verified Customer Verified Customer

Report | Print

I highly recommend ] for anyone in need of an oil change. They truly provide top-notch service with a friendly touch. I’ll definitely be returning for my next oil change!" change. They truly provide top-notch service with a friendly touch. I’ll definitely be returning for my next oil change!" More

by HABEEBMOHAMMED20 Verified Customer Verified Customer

Report | Print

Great customer service. Clean waiting area. Speedy service. The other customer around me was pleased too. Clean waiting area. Speedy service. The other customer around me was pleased too. More

by VKCANTY49 Verified Customer Verified Customer

Report | Print

Terrible customer service for out of town customers. Untruthful about damage to the car, delivered with empty gas tank, no service was performed on vehicle. Overall horrible experience. Untruthful about damage to the car, delivered with empty gas tank, no service was performed on vehicle. Overall horrible experience. More

by greggscd Verified Customer Verified Customer

Report | Print