Kedarius Peoples | Page 8

Terrible customer service for out of town customers. Untruthful about damage to the car, delivered with empty gas tank, no service was performed on vehicle. Overall horrible experience. Untruthful about damage to the car, delivered with empty gas tank, no service was performed on vehicle. Overall horrible experience. More

by greggscd Verified Customer Verified Customer

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Great customer service and A very friendly environment. Everyone was amazing and extremely helpful and kind. Everyone was amazing and extremely helpful and kind. More

by paynekeiv Verified Customer Verified Customer

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ALM Kia South could be an amazing dealership, but unfortunately they lack leadership and training. The sales team are nice and professional but they still conduct themselves as a traditional dealersh unfortunately they lack leadership and training. The sales team are nice and professional but they still conduct themselves as a traditional dealership using the same tricks to add onto the sale of your vehicle. They hide thousands of dollars in added costs in unnecessary warranties and service contracts on top of the standard dealer fees. This is to offset most of the low prices they advertise to the public. In the end, if you do not insist that you want them to remove the additional costs, you will be going out the door at the same price as you would at any other dealership. For my personal experience, this dealership sold me a vehicle that they claim is new and that I was the first owner. However, they still can't tell me why the vehicle is listed in the Kia database and Kia Connect App accounts in California and Texas. I live in Georgia. The electrify america code that is specific to my vehicle was also already claimed and used. After a month of owning the vehicle, multiple warning lights came on the dashboard. I took the vehicle in for service three times for the same issue. First time they turned me away because they said that there is only 2 technicians trained on electric vehicles. Second time they held it for a few days and told me to pick it up only to find that they the warning lights were still on and they did nothing about it. They kept it a third time for almost 2 weeks until I called to get my car back or a loaner vehicle. They said that they only have a few loaner cars at the dealership and that the wait list is 30 people deep. They always use the excuse "we are waiting on Kia" either to authorize a repair or a part. It seems to just be a script that they learn as a part of their training because I overheard the same thing said to multiple callers while I was waiting in their office. So, they tell me that they are waiting on a new radar part and for Kia to authorize the repair. They also tried to charge me a diagnostic fee for the warning lights that is obviously covered under the manufacturer warranty. So my car is still not fixed and the service department has turned off their phones. The only way to contact them is if you have the personal number to a service rep or go there in person. Kia customer care cannot even contact the service manager. So, in conclusion, the sales team is fine (just watch out for excess fees), the after sales support and service center is laughably bad. No one cares after you purchased the vehicle. If you get a great deal from them and your car operates fine, then you will love this dealership. If you run into any issues with the car, you will regret everything. More

by allen.kim Verified Customer Verified Customer

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Sale person was very professional and kind would highly recommend this dealership as well as the sale person.Thank you for your service recommend this dealership as well as the sale person.Thank you for your service More

by gloriaprescott07 Verified Customer Verified Customer

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Good customer service and quality work and keeping me informed on what is going on with my car while getting fixed informed on what is going on with my car while getting fixed More

by CEECEE2001US Verified Customer Verified Customer

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They are always professional, fast, the facility is always clean and my car is ready on time always clean and my car is ready on time More

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I have bought many cars, I can honestly say this has been best experience in buying a car from the dealership. if you’re looking for honest and fair car dealers, this is the place to shop. best experience in buying a car from the dealership. if you’re looking for honest and fair car dealers, this is the place to shop. More

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I was very pleased with the sales Representatives. Mr. Peoples and Benjamin Rieves. As far as follow ups by the finance department and general manager, it lacked any customer service. I had a problem Mr. Peoples and Benjamin Rieves. As far as follow ups by the finance department and general manager, it lacked any customer service. I had a problem with the contract and called the next day , all day, to try and get some assistance but no call back or service. More

by BOB.YOKOI Verified Customer Verified Customer

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Great communication, always explains everything to me before doing the work. Clean environment and not too long of a wait before doing the work. Clean environment and not too long of a wait More

by AMARA.PADILLA Verified Customer Verified Customer

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They where very helpful and understanding to my needs and budget and where willing to work with me to provide the best possible experience and purchase for me. budget and where willing to work with me to provide the best possible experience and purchase for me. More

by benton.kamari Verified Customer Verified Customer

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