Kedarius Peoples | Page 9

Lack of information avoided my phone calls never returned any of my phone calls whenever I reached out vehicle fluids were not topped off any of my phone calls whenever I reached out vehicle fluids were not topped off More

by jamesstublefield Verified Customer Verified Customer

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Bait and Switch, Big Con, Shady Business Practices, call it what you will. TL;DR - $2500 discount off the MSRP - $3000 added back on in initially non-disclosed, partially xx add-ons. Not such a deal on t it what you will. TL;DR - $2500 discount off the MSRP - $3000 added back on in initially non-disclosed, partially xx add-ons. Not such a deal on the price is it? After much research and looking at numerous brand of vehicles to purchase, I finally found one that checked most the boxes at ALM Kia South. As advertised online, it was a really good price after a $2500 dealer discount, plus additional $2000 cash off from qualified financing. However, after driving almost an hour to look at the vehicle, test drive it, and sitting down to discuss the financing, a $999 paint protection service (ceramic coating), along with a $1999 EasyCare/MotorTrend Certified Extended Warranty/Protection plan was disclosed. So basically the $2500 discount was wiped away with $3000 in 'add-ons' that were no where disclosed in the online ad that got me to the dealership Also bear in mind that this extended warranty was being tacked on to a totally NEW car, making some of it entirely redundant, (e.g., powertrain warranty & road-side assistance) not to mention outrageously overpriced at $2K for 6 months/7500 miles of 'extended' coverage if you can consider it extended when it's running concurrently with the manufacturer's warranty. There was also coverage for curbed/bent wheels, paint-less dent repair, and windshield repair. Now it might just be me but that would be A LOT of rashed wheels, dinged doors, and shatter windshields to make up for that $2K, not to mention they would probably cut you off before you could do that much damage to those parts to have fixed. If not for the additional $2000 off from the Kia special financing the car would have been basically $500 more than MSRP. Some may say, to just walk away, but as mentioned with the additional $2K off from special financing the price came out to be ok, just not the great deal it would have been without the scam-like add-ons. So the car was purchased, considering the appeal of the vehicle overall and being totally tired of car shopping as a whole. Reason for the 2 stars is that the entire staff at the dealership was great which offsets the less than zero star rating I would have given simply from the shady consumer-conning business practices passed down by I would guess, the ALM company leadership. More

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They are attentive with their customers by providing services along with telling you the details on your needs. services along with telling you the details on your needs. More

by SHAVORIS29 Verified Customer Verified Customer

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They are fast honest very information and will help u keep up the repairs for your car keep up the repairs for your car More

by BURKSTREON Verified Customer Verified Customer

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Absolutely Amazing experience. They get me right every time, and take excellent care of my car. They get me right every time, and take excellent care of my car. More

by CHRISTOSPERRY1 Verified Customer Verified Customer

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I highly recommend ] for anyone in need of an oil change. They truly provide top-notch service with a friendly touch. I’ll definitely be returning for my next oil change!" change. They truly provide top-notch service with a friendly touch. I’ll definitely be returning for my next oil change!" More

by HABEEBMOHAMMED20 Verified Customer Verified Customer

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Great customer service. Clean waiting area. Speedy service. The other customer around me was pleased too. Clean waiting area. Speedy service. The other customer around me was pleased too. More

by VKCANTY49 Verified Customer Verified Customer

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Terrible customer service for out of town customers. Untruthful about damage to the car, delivered with empty gas tank, no service was performed on vehicle. Overall horrible experience. Untruthful about damage to the car, delivered with empty gas tank, no service was performed on vehicle. Overall horrible experience. More

by greggscd Verified Customer Verified Customer

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Great customer service and A very friendly environment. Everyone was amazing and extremely helpful and kind. Everyone was amazing and extremely helpful and kind. More

by paynekeiv Verified Customer Verified Customer

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ALM Kia South could be an amazing dealership, but unfortunately they lack leadership and training. The sales team are nice and professional but they still conduct themselves as a traditional dealersh unfortunately they lack leadership and training. The sales team are nice and professional but they still conduct themselves as a traditional dealership using the same tricks to add onto the sale of your vehicle. They hide thousands of dollars in added costs in unnecessary warranties and service contracts on top of the standard dealer fees. This is to offset most of the low prices they advertise to the public. In the end, if you do not insist that you want them to remove the additional costs, you will be going out the door at the same price as you would at any other dealership. For my personal experience, this dealership sold me a vehicle that they claim is new and that I was the first owner. However, they still can't tell me why the vehicle is listed in the Kia database and Kia Connect App accounts in California and Texas. I live in Georgia. The electrify america code that is specific to my vehicle was also already claimed and used. After a month of owning the vehicle, multiple warning lights came on the dashboard. I took the vehicle in for service three times for the same issue. First time they turned me away because they said that there is only 2 technicians trained on electric vehicles. Second time they held it for a few days and told me to pick it up only to find that they the warning lights were still on and they did nothing about it. They kept it a third time for almost 2 weeks until I called to get my car back or a loaner vehicle. They said that they only have a few loaner cars at the dealership and that the wait list is 30 people deep. They always use the excuse "we are waiting on Kia" either to authorize a repair or a part. It seems to just be a script that they learn as a part of their training because I overheard the same thing said to multiple callers while I was waiting in their office. So, they tell me that they are waiting on a new radar part and for Kia to authorize the repair. They also tried to charge me a diagnostic fee for the warning lights that is obviously covered under the manufacturer warranty. So my car is still not fixed and the service department has turned off their phones. The only way to contact them is if you have the personal number to a service rep or go there in person. Kia customer care cannot even contact the service manager. So, in conclusion, the sales team is fine (just watch out for excess fees), the after sales support and service center is laughably bad. No one cares after you purchased the vehicle. If you get a great deal from them and your car operates fine, then you will love this dealership. If you run into any issues with the car, you will regret everything. More

by allen.kim Verified Customer Verified Customer

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