Keith Davis | Page 14

I submit this review to convey my great satisfaction with the level of service I consistently receive from the Acura of Berlin(AOB) subsidiary. Service Specialist Keith Davis and Service Associate Matthew e the level of service I consistently receive from the Acura of Berlin(AOB) subsidiary. Service Specialist Keith Davis and Service Associate Matthew efficiently handled my service appointment despite difficult circumstances. They were very patient and informative to me despite several system challenges because my service was performed during the CDK hack event where they could not access their service data base. Keith explained the situation to me and was steadfast on focusing on processing my service using hand written service orders to work around the obstacles. He was very patient and focused and also took time to keep me informed on the process of my service as I had brought in my 2006 MDX to have several things done. Service Associate Matthew gave me a followup call to make sure that I was satisfied with the service. Keith Davis also contacted me to also check on my satisfaction and verified my service to properly update their records when access to their database was restored. I appreciated their professionalism throughout this period because they were calm in the face of all the obstacles presented by the CDK event. I appreciated their efforts to make my service as seamless as possible under difficult circumstances. Much respect to them both making the difficult appear easy! More

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Great service & communication by Jonathan! Right on the spot he got me in quick for a A1 service! Right on the spot he got me in quick for a A1 service! More

by Josephmendespa Verified Customer Verified Customer

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Keith is Great in the service department, He is always very helpful, friendly and when my daughter and I have him we have not issues. Feels like a big turn around with service staff, who are not always very helpful, friendly and when my daughter and I have him we have not issues. Feels like a big turn around with service staff, who are not always knowledgeable and friendly. Frustrated with how you make an appointment online with a specific service man and then you just get who ever is available first. What is the point of choosing who you want. Made an appointment in August for a recall appointment was told they don't have loaners, but could possible give me one if they have my car after a week. Then someone I know was called to bring their car in the next day and was provided a loaner. I Go out of convenience otherwise I would choice another dealership. More

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It was a great experience with Kieth he was very helpful very knowledgeable thank you very knowledgeable thank you More

by Wyanti Verified Customer Verified Customer

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Professional and courteous service. Clean waiting area. Keith was a pleasure to deal with. Technician did a great job servicing the car. Clean waiting area. Keith was a pleasure to deal with. Technician did a great job servicing the car. More

by NCORREA1 Verified Customer Verified Customer

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Advisors are very nice, multiple occasions of inaccurate diagnoses from technicians causing me to spend unnecessary money. diagnoses from technicians causing me to spend unnecessary money. More

by Shamaine Savage Verified Customer Verified Customer

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I recently leased my second RDX at this dealership and I couldn’t be more happier. The team there are professional and knowledgeable. I recommend this location if you’re looking for a good deal and an excel couldn’t be more happier. The team there are professional and knowledgeable. I recommend this location if you’re looking for a good deal and an excellent staff. More

by KLARAMEE03 Verified Customer Verified Customer

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Keith Davis and the team of Acura Berlin has been helping me service my vehicles adequately for 3years. I have NO doubt I always be well taken care of. Thank you Mr.Davis ! me service my vehicles adequately for 3years. I have NO doubt I always be well taken care of. Thank you Mr.Davis ! More

by t.barros14 Verified Customer Verified Customer

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Personal muy amable y servicio rápido. Te ofrecen café, té, agua o un snack mientras esperas por tu servicio, también si tu carro tiene alguna falla te lo dejan saber para que hagas tu p Te ofrecen café, té, agua o un snack mientras esperas por tu servicio, también si tu carro tiene alguna falla te lo dejan saber para que hagas tu próxima visita antes que tengas problemas en la carretera. Cuando terminan te limpian un poco tu carro y sales siempre con una sonrisa. Buen servicio… gracias Keith Davis por su amabilidad! More

by NAIREL_412 Verified Customer Verified Customer

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Courteous service. Good workmanship. Staff communicates well with the customer, and keeps you updated. No issues with the process. Good workmanship. Staff communicates well with the customer, and keeps you updated. No issues with the process. More

by rletk Verified Customer Verified Customer

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