Keith Davis
Keith Davis at Acura of Berlin

Keith Davis | Page 13

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.8
380 Reviews
4.8

380 Reviews

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380 Reviews of Keith Davis

August 30, 2024

Dealership Rating
Employee Rating

My experience here has always been nothing more than amazing. Clean environment and friendly staff More

by Jules
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 30, 2024

Acura of Berlin responded

It's fantastic to hear that we provided you with great customer service, Jules! We truly appreciate the opportunity to do business with you. Thanks for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

August 21, 2024

Dealership Rating
Employee Rating

Great service, polite, clean, on time, feedback, in and out, offers, courtesy vehicle, car wash and vacuum and most of all great experience More

by JOSEGUZMAN1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Diaz, Matthew Roy, Brandon Hines, Jonathan Roath , Jaime Andrzeicik, Ray Lattman, Felix Olvera Jr., Tom Suchojad, Lucius Ulett

Aug 22, 2024

Acura of Berlin responded

Jose, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

August 21, 2024

Dealership Rating
Employee Rating

I have found the the purchase and servicing of my 2029 Acura MDX to be excellent! The service is efficient and staff polite. In one repair case a serviceman worked long and hard to finish a repair (ca More

by MAKREH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roy , It is hard to remember names as I am there infrequently. . I have not encountered anyone who was not efficient and polite.

Aug 21, 2024

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

August 21, 2024

Dealership Rating
Employee Rating

Great Customer Service, Matt Cashier is polite and patient, the service waiting room and bathrooms are clean, with bottled water in the fridge, enough Keurig coffee and tea. More

by Service101
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roy, Jonathan Roath , Jaime Andrzeicik, Ray Lattman, Felix Olvera Jr., Matt - Cashier is courteous and polite

Aug 21, 2024

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

August 20, 2024

Dealership Rating
Employee Rating

I've been a client since 2007. Everyone treats me like I'm the only customer you have. The five stars I indicated below were for your Service Department staff members with whom I'v More

by ALAN.DIPRATO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roy, Jonathan Roath , Jaime Andrzeicik

Aug 20, 2024

Acura of Berlin responded

Alan, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

August 20, 2024

Dealership Rating
Employee Rating

Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating . More

by MJP5762
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roy, Jonathan Roath , Jaime Andrzeicik, Steve Hooker, Ray Lattman, Felix Olvera Jr., Christian Rich, Javier Rivera, Deven Selander, Jonathan in service is excellent … he remembers me and my car and is great !

Aug 20, 2024

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

August 15, 2024

Dealership Rating
Employee Rating

Excellent service! I would not take my car anywhere else. Staff is friendly, helpful & informative. More

by RACHELCOTRONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

Aug 16, 2024

Acura of Berlin responded

Thank you so much for your excellent review, Rachel! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Eric Diaz General Manager 860-829-3787

August 07, 2024

Dealership Rating
Employee Rating

Acura of Berlin has a team of people that know their products and customers needs. I've always feel welcome when I'm in there show room or service department. More

by j.nedeau1775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roy, Jonathan Roath , Ray Lattman

Aug 07, 2024

Acura of Berlin responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Eric Diaz General Manager 860-829-3787

August 04, 2024

Dealership Rating
Employee Rating

Customer friendly totally enjoyed my experience looking forward to my next visit service with a smile More

by Phillipbutler7642
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 05, 2024

Acura of Berlin responded

Thank you, Phillip, for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

July 28, 2024

Dealership Rating
Employee Rating

Service advisers always friendly and get me in and out. They also take the time to explain everything and give me the information I need to prioritize the work my car needs appropriately. More

by ambernicoleforbes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felix Olvera Jr.

Jul 28, 2024

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

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