Keith Jones | Page 5

I went into R.K. As a first time car buyer with the thought of it being scary and overwhelming and T.J. could not have made it easier. He laid everything out for me and made me feel very comfortable wi thought of it being scary and overwhelming and T.J. could not have made it easier. He laid everything out for me and made me feel very comfortable with the decisions I was making. He worked with me, my budget, and never pressured me to rethink anything. R.K. Has my business forever. Thank you TJ for making my first time purchasing a car memorable and easy! More

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Wonderful Experience A shout out to Keith Jones! Keith was open and honest, no pressure, so informative! Keith made purchasing my new vehicle an enjoyable experience! S A shout out to Keith Jones! Keith was open and honest, no pressure, so informative! Keith made purchasing my new vehicle an enjoyable experience! Sam Rodriguez made trading in my older than dirt vehicle an pleasure! It was a pleasure doing business with Keith, Sam & Royal Kia. Thank you! I love my new Kia Soul! More

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Just bought my first new car. Thanks to Keith Jones he made the whole process easy. I love the Niro Ex. It’s everything I wanted. made the whole process easy. I love the Niro Ex. It’s everything I wanted. More

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Courtesy is a Prime Mover Keith Jones is a patient and kind individual. He knew key facts about the model of car, its options, drivability and much more. Superb salesman over Keith Jones is a patient and kind individual. He knew key facts about the model of car, its options, drivability and much more. Superb salesman over all. I was able to communicate effectively as he is a good listener and provided answers to my questions. The car performs as expected and is easy to enter and exit due to its seat height which is especially important as. Tom was also very courteous. As a female buyer, I was pleased at the respect shown to me. This was a wonderful and unexpected encounter. Thank you for your professionalism. Best Regards, Laura Scholler More

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Excellent Sales Support Today I went to Royal Kia with the intention of buying a new Sportage if the representative and I could make a deal that was acceptable to both of us. Today I went to Royal Kia with the intention of buying a new Sportage if the representative and I could make a deal that was acceptable to both of us. Keith Jones was friendly and professional. He explained the process they follow at Royal, and let me know that if I had any questions along the way I should be sure to ask. Keith asked some basic questions regarding the model I was looking for and we quickly found the car I wanted to test drive. We took a good test drive, not just around the block, and the car met all of my expectations Back at the dealership we began the process to trade in my vehicle and finalize the deal. Again Keith explained each of the steps that we would take regarding their assessment of my vehicle and what we would need to do to complete the sale. Keith was very clear and patient with any questions I had. Needless to say, we arrived at a deal that was acceptable to both of us and completed all of the required paperwork while the vehicle was being readied for me to drive home. At no time during the transaction did I feel any pressure. I was comfortable and felt that all of my questions were clearly answered. Keith was professional throughout the process and treated me with respect. Overall, I was quite happy with the deal I received, and felt that Keith, Sam and each of the individuals I interacted with were pleasant and professional. I highly recommend Royal Kia. More

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Super Service My wife and I traded in our 2013 Chevy truck for a Honda CR-V. We received a fair, honest trade amount for the truck, and a super price on the Honda. My wife and I traded in our 2013 Chevy truck for a Honda CR-V. We received a fair, honest trade amount for the truck, and a super price on the Honda. We had the pleasure of working with Steve Finnell, Keith Jones, and Hector Godoy. Our experience was wonderful. They made car buying enjoyable. Thank you!!! More

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The first time I actually liked a car salesman!! What a refreshing experience it was to deal with Keith Jones.Keith was professional,very knowledgable about his product.....and patient too!!He walked What a refreshing experience it was to deal with Keith Jones.Keith was professional,very knowledgable about his product.....and patient too!!He walked us through everything and answered all of our questions.I have already recommended him to my daughter for her next car purchase.Great job,Keith!!! More

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Royal Kia has changed the car buying experience Royal Kia and Keith Jones helped me get out of a VERY sticky situation. Keith was patient and went out of his way to educate me on the car and the buy Royal Kia and Keith Jones helped me get out of a VERY sticky situation. Keith was patient and went out of his way to educate me on the car and the buying process. He helped me teade in a car that I still owed money on and had repair Bill's that were worth more than the cars total value. They were able to help me out, refinance and get into a car that functions, has amazing value and an extended warranty and close another chapter in my book of hard life lessons. Thank you for everything Keith Jones and the entire Royal Kia team! More

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Arrogance + High Pressure Sales My wife and I went to Royal Kia to look at a used Toyota Camry. The salesman was initially friendly, but acted personally offended when I told him the My wife and I went to Royal Kia to look at a used Toyota Camry. The salesman was initially friendly, but acted personally offended when I told him they were asking way too much for the car (as confirmed by inputting VIN# into both Kelley Blue Book and Car Gurus). The sales manager (Sam Rodriguez) was quite arrogant, and told me he could go back to his office and print up "what the KBB actually is" for the car. Starting a negotiation off by saying you're going to tell the customer "how it is" rarely works out well. He also repeatedly tried to play my wife and I off against each other, and tried to claim that a 2014 Camry was a "very rare car!" In short, Mr. Rodriguez demonstrated that he had no regard for honesty, and that he assumed I was an idiot he could easily manipulate. I got such a strong negative feeling in my gut dealing with the sales manager, that we walked out. On our way out, the sales manager continued to lecture us about how brilliant his pricing of the car was, and how unreasonable we were being. This is after I told him in no uncertain terms that I was not going to buy ANYTHING from him. Royal Kia was about $2,500 high on their ask price. I will never set foot in another Royal dealership again as long as I live! More

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Outstanding Service Excellent service and could act as an example for "Customer-centric" service. Polite, professional, and knowledgeable coupled with good product knowle Excellent service and could act as an example for "Customer-centric" service. Polite, professional, and knowledgeable coupled with good product knowledge. Overall, the best car buying experience I have had since 1996. More

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