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206 Reviews of Keith Knowlson
Verified Customer
June 20, 2025
Service department does a really good job. getting me in and out promptly. Coffees ok to. getting me in and out promptly. Coffees ok to. More
by p12holmes
Other Employees Tagged: Layne Ciminel
June 18, 2025
Once the vehicle is scheduled, the service is fine. The frustration is that I had to call the service department 5 times to get an appointment, on 4 attempts, no one in service ever picked up the phone The frustration is that I had to call the service department 5 times to get an appointment, on 4 attempts, no one in service ever picked up the phone, I left voicemail with no return call, on the 5th try, I told the receptionist I'm not hanging up until someone takes the call. Once I finally got someone on the line he was clearly irritated by my approach and hit my wife with an "accelerated" service fee of $96.95. I bought an Acura not a Chevy for a reason! I'm pretty sure you can do better. More
by ebox4brian
June 09, 2025
Very timely, professional, and always very easy to work with. Always feel valued and can trust the information I receive. with. Always feel valued and can trust the information I receive. More
by J.CLOPP46
Other Employees Tagged: Layne Ciminel
June 02, 2025
Great Service. Short wait to get my service completed. Thank you Al, Jeanne, Layne and Sam for all the help with answering my questions patiently and resolving the Short wait to get my service completed. Thank you Al, Jeanne, Layne and Sam for all the help with answering my questions patiently and resolving the issues I had. More
by CULLAL
Other Employees Tagged: Layne Ciminel , Al, Jeanne & Sam
May 30, 2025
I highly recommend Spitzer for it's Sales & Service departments. I just purchased my second new car from Chris and he was awesome. The service after the sale is impeccable. I have worked with Keith in departments. I just purchased my second new car from Chris and he was awesome. The service after the sale is impeccable. I have worked with Keith in the service department for years. He always takes great care from start to finish. He's knowledgeable, accommodating and professional. Great dealership! More
by MSUMMERS8
Other Employees Tagged: Chris Griesmer
May 28, 2025
I originally leased my 2019 RDX for three years and later decided to purchase it outright with cash. While my experience during the lease period was positive, my relationship with the dealership declined sig decided to purchase it outright with cash. While my experience during the lease period was positive, my relationship with the dealership declined significantly once I became the owner. On two separate occasions, I called about a recall and was told the part was not available. No one followed up, and I was left waiting with no resolution. Additionally, when my car’s electrical system started acting up, I paid $200 for a diagnostic test, only to be told that nothing was wrong—despite the clear malfunction. This experience has been extremely frustrating and disappointing. I no longer feel supported as a customer, and as a result, I will not return to this dealership in the future. More
by traydog23
Other Employees Tagged: Layne Ciminel , Albert
May 27, 2025
They are always very helpful and accommodating and friendly no matter what the issue is. friendly no matter what the issue is. More
by SHERRY_5808
Other Employees Tagged: Layne Ciminel, Laura Colby
May 25, 2025
Chris was a pleasure and easy to work with. Everything went smoothly. I will return. Everything went smoothly. I will return. More
by MARKULYAS
Other Employees Tagged: Laura Colby , Chris Griesmer
May 19, 2025
For our maintenance service it was good but was difficult to schedule as no one would answer the service department phone even after being transferred directly to it. This happens several times. to schedule as no one would answer the service department phone even after being transferred directly to it. This happens several times. More
by SEC244
Other Employees Tagged: Layne Ciminel
