Keith Knowlson | Page 4

Service department does a really good job. getting me in and out promptly. Coffees ok to. getting me in and out promptly. Coffees ok to. More

by p12holmes Verified Customer Verified Customer

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Once the vehicle is scheduled, the service is fine. The frustration is that I had to call the service department 5 times to get an appointment, on 4 attempts, no one in service ever picked up the phone The frustration is that I had to call the service department 5 times to get an appointment, on 4 attempts, no one in service ever picked up the phone, I left voicemail with no return call, on the 5th try, I told the receptionist I'm not hanging up until someone takes the call. Once I finally got someone on the line he was clearly irritated by my approach and hit my wife with an "accelerated" service fee of $96.95. I bought an Acura not a Chevy for a reason! I'm pretty sure you can do better. More

by ebox4brian Verified Customer Verified Customer

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Very timely, professional, and always very easy to work with. Always feel valued and can trust the information I receive. with. Always feel valued and can trust the information I receive. More

by J.CLOPP46 Verified Customer Verified Customer

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Great Service. Short wait to get my service completed. Thank you Al, Jeanne, Layne and Sam for all the help with answering my questions patiently and resolving the Short wait to get my service completed. Thank you Al, Jeanne, Layne and Sam for all the help with answering my questions patiently and resolving the issues I had. More

by CULLAL Verified Customer Verified Customer

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I highly recommend Spitzer for it's Sales & Service departments. I just purchased my second new car from Chris and he was awesome. The service after the sale is impeccable. I have worked with Keith in departments. I just purchased my second new car from Chris and he was awesome. The service after the sale is impeccable. I have worked with Keith in the service department for years. He always takes great care from start to finish. He's knowledgeable, accommodating and professional. Great dealership! More

by MSUMMERS8 Verified Customer Verified Customer

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I originally leased my 2019 RDX for three years and later decided to purchase it outright with cash. While my experience during the lease period was positive, my relationship with the dealership declined sig decided to purchase it outright with cash. While my experience during the lease period was positive, my relationship with the dealership declined significantly once I became the owner. On two separate occasions, I called about a recall and was told the part was not available. No one followed up, and I was left waiting with no resolution. Additionally, when my car’s electrical system started acting up, I paid $200 for a diagnostic test, only to be told that nothing was wrong—despite the clear malfunction. This experience has been extremely frustrating and disappointing. I no longer feel supported as a customer, and as a result, I will not return to this dealership in the future. More

by traydog23 Verified Customer Verified Customer

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They are always very helpful and accommodating and friendly no matter what the issue is. friendly no matter what the issue is. More

by SHERRY_5808 Verified Customer Verified Customer

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Chris was a pleasure and easy to work with. Everything went smoothly. I will return. Everything went smoothly. I will return. More

by MARKULYAS Verified Customer Verified Customer

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For our maintenance service it was good but was difficult to schedule as no one would answer the service department phone even after being transferred directly to it. This happens several times. to schedule as no one would answer the service department phone even after being transferred directly to it. This happens several times. More

by SEC244 Verified Customer Verified Customer

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Easy to get service appointment and got me out of the shop in a timely manner. shop in a timely manner. More

by ANNEAR5 Verified Customer Verified Customer

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