Keith Mattingly
Keith Mattingly at Secor Volvo Cars

Keith Mattingly | Page 15

Service Advisor

Secor Volvo Cars

545 Broad St
New London, CT 06320

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4.7
291 Reviews

Dealership Experience

6 yrs, 8 mos

Industry Experience

28 yrs, 5 mos

4.7

291 Reviews

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291 Reviews of Keith Mattingly

January 31, 2024

Dealership Rating
Employee Rating

They made it very easy to schedule an appointment. I knew the cost and my options before I arrived. Courteous and a pleasure to deal with. More

by CINDYSAMUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2024

Secor Volvo Cars responded

We're glad to know that you found the appointment scheduling process easy and transparent at Secor Volvo Cars. We strive for courteous service, so it's great to see we hit the mark with your visit!

January 30, 2024

Dealership Rating
Employee Rating

Reliable, responsive, highly professional dealership and service. The owner, Mr. Secor, is an outstanding owner of several dealerships He is a professional, respectful, knowledgeable and caring business own More

by Old customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2024

Secor Volvo Cars responded

Hi! We appreciate your kind words and recognition of our dedication to customer service at Secor Volvo Cars. We're proud to uphold the values you've mentioned, and we look forward to serving you in the future!

January 29, 2024

Dealership Rating
Employee Rating

Very pleased with service. Easy to schedule appointment, completed as promised, courteous, informed staff, easy to communicate with staff by text. More

by JFINGERUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2024

Secor Volvo Cars responded

Hi J Fingerut! We're glad to know that you found our service at Secor Volvo Cars satisfactory and communication easy. We appreciate your feedback!

January 28, 2024

Dealership Rating
Employee Rating

Secor takes excellent care of my car making the required services requested p A very thorough inspection a quick wash and vacuum More

by John Holt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Weiss , Julie Mei

Jan 29, 2024

Secor Volvo Cars responded

John, we're glad to know that you've had a positive experience with our service team at Secor Volvo Cars. We strive for thoroughness and efficiency in all we do! Thanks for your feedback.

January 28, 2024

Dealership Rating
Employee Rating

Competent, honest and very helpful. This is my 3rd Volvo from Secor Volvo. I return because of the quality of the car, the service and the professional staff More

by Bobbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Weiss , Julie Mei

Jan 29, 2024

Secor Volvo Cars responded

Hi Bobbie! We're so glad to have you as a loyal customer at Secor Volvo Cars! It's great to know that our team has consistently provided the quality service and professionalism you deserve. Here's to many more years of driving your Volvos!

January 22, 2024

Dealership Rating
Employee Rating

Always excellent service at Secor. They are trustworthy and reliable. And, they value my business! More

by MAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Weiss , Julie Mei

Jan 23, 2024

Secor Volvo Cars responded

Hi Mac!Thank you for leaving us this five-star review and kind words about our service team at Secor Volvo Cars! We'll see you next time!

January 22, 2024

Dealership Rating
Employee Rating

After dealing with another dealership, Secor is a breath of fresh air. My husband and I can’t say enough nice things about everyone there. We are so glad that we purchased this car from you. Anthony went ab More

by jsailors1952
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Matters, Anthony Mitchell

Jan 22, 2024

Secor Volvo Cars responded

Hi J Sailors! We're delighted to know that you had a great experience with Anthony, Steve, and the rest of our team at Secor Volvo Cars. Thanks for choosing us for your car purchase!

January 20, 2024

Dealership Rating
Employee Rating

The service team is responsive and accommodating. Repairs are done right and honestly. There are no sales pressures for suggested service work recommendations made. More

by ABE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephen Plona, Eric Weiss , Julie Mei

Jan 22, 2024

Secor Volvo Cars responded

We're glad to know that our service team at Secor Volvo Cars met your expectations! We always aim for honest and pressure-free experiences. Thanks for the positive feedback, we appreciate it!

January 20, 2024

Dealership Rating
Employee Rating

Keith is friendly, professional and works diligently to provide the best service possible. Thank you. More

by AMKENNEDY77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Weiss , Julie Mei

Jan 22, 2024

Secor Volvo Cars responded

We're glad to know that Keith provided you with top-notch service at Secor Volvo Cars. Thanks for the positive feedback!

January 19, 2024

Dealership Rating
Employee Rating

When I arrived he was on the phone and I had to wait. Was not acknowledged. The appointments are very specifically timed, which is great, but only when it works. I also think you should give rides within More

by CAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Weiss , Julie Mei

Jan 22, 2024

Secor Volvo Cars responded

We appreciate your feedback and apologize for any inconvenience you experienced during your visit. We're always looking for ways to improve our service, so we'll certainly take these comments into consideration for future improvements. Thanks for your business, from all of us here at Secor Volvo Cars!

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