Keith Mattingly

Car serviced on time. I had regular maintenance done. Very happy with the communication. We take the car there for all of its services. I had regular maintenance done. Very happy with the communication. We take the car there for all of its services. More

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Very rude and unprofessional service department. Brought 2024 car in for heater issue and was told the cool air side vents balances off the hot air coming from center vents , that is how it work! I Brought 2024 car in for heater issue and was told the cool air side vents balances off the hot air coming from center vents , that is how it work! I was told. At 64 degrees car is too hot. Also issue with rear speakers, they will not work with front speakers for surrond sound, was told that is how it works. More

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Very good service. Edward who.service my car did exceptional job explaining new updates. He also explained condition of the tires Edward who.service my car did exceptional job explaining new updates. He also explained condition of the tires More

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Very professional-ease of making appointments - sales also very welcoming and easy to deal with also very welcoming and easy to deal with More

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I took my vehicle in for routine service. The easiest check in ever! I was given a loaner as it was a major service. Everyone was very professional. My vehicle was finished in the agreed upon The easiest check in ever! I was given a loaner as it was a major service. Everyone was very professional. My vehicle was finished in the agreed upon time, actually sooner. I can’t say enough about how great everyone was in the service department! More

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Typically have a good experience but did not on this occasion. Brought in to get 120,000 mile service which was not an issue. Also brought in for inoperable sun shade on panoramic sunroof that was not occasion. Brought in to get 120,000 mile service which was not an issue. Also brought in for inoperable sun shade on panoramic sunroof that was not extending but the sunroof still worked. Initially told me motor needed to be replaced which was authorized for $800. Then they called me back to say motor was not the issue and it was a cabling issue and to fix would be $4700. Additionally, now the sunroof does not function at all with whatever was done during the service. The only explanation that was given was a corroded wiring issue. No pictures were provided. No warning was given that this was a possibility (this was done in the past with particularly sensitive equipment so that an informed decision could be made). It would not have been authorized if this was known as the sun shade was rarely used. In addition to causing the sunroof to no longer operate, a $180 diagnostic fee for the work was also charged (although the old motor was put back in and the $800 replacement fee was refunded). In short, the SUV was retuned in a worse state than it was brought in, and a fee was charged. A fix will be complicated because I do not know what the technician did that caused it to break. More

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I have been treated great! All employees were professional and gracious. My car was serviced exceptionally. I definitely will service my Volvo at this amazing dealership. All employees were professional and gracious. My car was serviced exceptionally. I definitely will service my Volvo at this amazing dealership. More

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Service was done in less time than expected, and for less cost. Discount coupon helped even more. At 109K, our Volvo is just broken in! cost. Discount coupon helped even more. At 109K, our Volvo is just broken in! More

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My first purchase of an automobile of this caliber; the 2025 Lotus Emira was quite a challenge. Sales staff at Lotus of New London (affiliated with SECOR Volvo) were very knowledgeable and helpful from my 2025 Lotus Emira was quite a challenge. Sales staff at Lotus of New London (affiliated with SECOR Volvo) were very knowledgeable and helpful from my initial contact with the dealership, walking me through the ordering procedure that insured that the automobile that would be delivered would be exactly the fabulous vehicle that I truly wanted. The sales representatives at Lotus of New London connected me with the utmost professional automobile sales and service personnel at SECOR Volvo who worked collaboratively with my sales personnel at Lotus of New London to build a strong and sustainable business relationship that continues to deliver complete customer satisfaction; that includes continuity of care and quality service moving forward. My overall customer experience at SECOR Automobiles is stellar. More

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Service was timely and neatly done. They even washed my car. They are professional and courteous. Thanks Secor Volvo! They even washed my car. They are professional and courteous. Thanks Secor Volvo! More

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