Keith Osier
Keith Osier at Cortese Ford Lincoln
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Keith Osier

Service Department Manager

Cortese Ford Lincoln

2400-2500 West Henrietta Road
Rochester, NY 14623

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4.7
255 Reviews

Dealership Experience

23 yrs, 11 mos

Industry Experience

28 yrs, 11 mos

Languages Spoken

English English

4.7

255 Reviews

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255 Reviews of Keith Osier

April 29, 2025

Dealership Rating
Employee Rating

They looked at my car for 5 minutes and didn’t fix the issue after saying they did More

by Grivas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

February 17, 2025

Dealership Rating
Employee Rating

Excellent work thank you for everything you’ve done. I personally would say you’re at 3×100% thank you very much for all you did. More

by toddtittel
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 18, 2025

Cortese Ford Lincoln responded

Thanks for the kind words.!!!

February 17, 2025

Dealership Rating
Employee Rating

Was just a tire rotation. Had some reward points so was free and the service was completed on time. More

by anandmody
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jack Hawes

Feb 18, 2025

Cortese Ford Lincoln responded

Thanks for your business.

February 07, 2025

Dealership Rating
Employee Rating

Great service love dealing with all the people at cortese they make car troubles easier More

by DOMD0926
Service Price Transparency
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Recommend Dealer
Yes
Feb 11, 2025

Cortese Ford Lincoln responded

Thanks for your business and the great review.

January 27, 2025

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Employee Rating

Have been customers for 30+ years and purchased many cars. Service department is excellent and now that I’m retired, am so pleased to have the option of having my car picked up and returned. Great organ More

by Kim.hober
Service Price Transparency
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Recommend Dealer
Yes
Jan 28, 2025

Cortese Ford Lincoln responded

Kim we thank you for your business.

January 08, 2025

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Employee Rating

I had such a wonderful experience here after my ford explorer broke down on the 390/490. I’m not local but they took care of me and fixed my car, treated me so well. Darren always was very communicative More

by kmucci3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2025

Cortese Ford Lincoln responded

Thank you so much for the kind words. We appreciate your business.

December 31, 2024

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Employee Rating

Scheduling my appointment was very easy and my car was ready in a timely manner More

by skushner82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Rossester

Jan 02, 2025

Cortese Ford Lincoln responded

Thanks for the feedback. We will continue to strive for 5 stars.

November 22, 2024

Dealership Rating
Employee Rating

Cortese has been my go to dealership for years. The people there are all very friendly and helpful and the service department has not failed us for any service work we need done. More

by gosman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Rhodes, Patrick Zimmerman, Darren Van Orden , Zach Sypolt - Service Advisor

Dec 03, 2024

Cortese Ford Lincoln responded

Gosman, thank you for the great review. We appreciate the opportunity to service your vehicle.

November 20, 2024

Dealership Rating
Employee Rating

Friendly, on time, reliable, good job, fast, good quality, customer oriented, pick and drop available More

by S.dehne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 03, 2024

Cortese Ford Lincoln responded

We thank you for your business and the 5 stars.

October 25, 2024

Dealership Rating
Employee Rating

I feel like part of the family for I have been buying car close to 30 years. I would say Thank You to Massimo my Ford salesman who helped me to take care of my old vehicle to get me into a 2025 Ford escape. More

by ttsmith885
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Darren Sneddon, Darren Van Orden, Michelle Reed , Massimo sales person

Oct 29, 2024

Cortese Ford Lincoln responded

Thanks for being apart of the Cortese Family, we appreciate your business and your loyalty. Thanks again.

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