Keith Osier | Page 2

Being in the transportation industry and owning a courier business has had me bringing my vans in for service plenty of times. Every time I have been to this location I have been met with nothing but friendl business has had me bringing my vans in for service plenty of times. Every time I have been to this location I have been met with nothing but friendly faces, attentive technicians, and an overall good experience. Would recommend for anyone looking for fair and transparent service More

by dawitahutter Verified Customer Verified Customer

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They make Servicing your vehicle a smooth process. I was kept in the loop with updates and completion down to the penny! I was kept in the loop with updates and completion down to the penny! More

by kpaddyfoote Verified Customer Verified Customer

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I had a New York State inspection done this week. It was very quick and easy. The waiting room was very comfortable and even had a space for setting up a laptop to do work. One of the Service guys It was very quick and easy. The waiting room was very comfortable and even had a space for setting up a laptop to do work. One of the Service guys buffed out a small scratch in my door too and didn’t even charge me. I was so happy. More

by Sremelt Verified Customer Verified Customer

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We have been loyal customers of Cortese Ford for 19 years. Their Ford service department is best. Darren, Keith, Tommy and the rest of the crew are knowledgeable, friendly, extremely helpful, accommod years. Their Ford service department is best. Darren, Keith, Tommy and the rest of the crew are knowledgeable, friendly, extremely helpful, accommodating and their work is done correctly, in a timely manner. We strongly recommend Cortese Ford. More

by deb.latta Verified Customer Verified Customer

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Cortese has excellent fast fianaceing about a hour or so in and out and the staff is so friendly not because you are buying a vehicle that's just the way Cortese family is and multiple check ups how do you in and out and the staff is so friendly not because you are buying a vehicle that's just the way Cortese family is and multiple check ups how do you like your new vehicle that's the difference between a corporate companys and a family owned my process at cortese was so smooth I went back following week a bought another vehicle process even faster just unbelievable cortese is number 1 in customer service Recommend you won't be disappointed. Thank you Cortese for a smooth experience that's how buying a vehicle should be . More

by dodgehemi Verified Customer Verified Customer

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From top to bottom the Cortese family always goes above and beyond for local service and response time. John Jr. and Daren continue to help our local business fleet on a recurring bases time and again. and beyond for local service and response time. John Jr. and Daren continue to help our local business fleet on a recurring bases time and again. More

by josh@empiremachineryNY.com Verified Customer Verified Customer

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Great service. Darren was very helpful in getting my vehicle fixed. Thank you very nuch Darren was very helpful in getting my vehicle fixed. Thank you very nuch More

by amerk95 Verified Customer Verified Customer

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It seems the “recall” appointment in which I scheduled weeks in advance was all a waste of time. After speaking with a few Service Dept Rep’s I was finally given the procedure of how my vehicle was going weeks in advance was all a waste of time. After speaking with a few Service Dept Rep’s I was finally given the procedure of how my vehicle was going to be tested for the possible flaw. After coming in to pick up my vehicle (6 hrs later) and asking more questions, Cortese informed me that my vehicle didn’t need any testing done and the entire appointment and a 1/2 day of my time was a waste. I’m still confused that if my vehicle met the recall criteria, how did it all of the sudden not meet it? Wouldn’t my VIN # have all of this info? The Service Dept crew are nice people but no one seemed well versed on this recall. They had to bring a technician out to explain things to me. You would think they would minimally be able to explain the process in detail to a customer? I’m not sure who to be disappointed in; Cortese or Ford? I have yet another active recall now on the truck, once Ford works out the details hopefully I will not come in and get the runaround again. As much as I would like to get new truck, it would be hard to spend the $$ with all of the looming quality issues. I would gripe to Ford (not about the dealer, but about their product) but they make it near impossible to submit a complaint in writing and I highly doubt they would engage Sorry, not what you want to hear, but…… Oh, I was also sent a text early on, when I texted back to see if my vehicle would be ready at 2PM I never received a response I’m not sure Darren in the correct name of the Rep? Sept 19th Update Shortly after posting try original review I was contacted by the Service Manager Keith Osier. Keith discussed at length my recent visit and apologized for the communication issues on their end. Keith also explained that the recall that I was in for was new, and not everyone on their end was up to speed on it. Fair enough! Keith was honest, sincere and apologetic which went a long way with me. I have a follow up appointment next month, hopefully that will be a 5 star visit More

by JIMINGLE89 Verified Customer Verified Customer

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Great customer service, all the service crews were knowledgeable and made sure that all my needs were met. thank you. knowledgeable and made sure that all my needs were met. thank you. More

by TONY33FIRST Verified Customer Verified Customer

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Easy to schedule an appointment. Employees are all friendly and helpful. Best experience I have had at a dealership. Zach fixed a problem numerous other techs could not, and quickly! Employees are all friendly and helpful. Best experience I have had at a dealership. Zach fixed a problem numerous other techs could not, and quickly!! Awesome service! More

by 357magzman Verified Customer Verified Customer

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