Keith Osier | Page 21

High price for repair Went in to have 2 wiring harnesses replaced. Salt corroded the ends of the harnesses after the tail gate was removed for the winter. I did now know th Went in to have 2 wiring harnesses replaced. Salt corroded the ends of the harnesses after the tail gate was removed for the winter. I did now know there were covers for the ends in the glove box. The bill for 4 hours labor and parts came to over $1000.00. Even with the dealership giving me a discount of 25% (which I am VERY grateful for) the final bill was over $900.00. Wish I knew the covers were there! Ford recognized the potential problem and provided the covers so not their fault. Dealership fixed ALMOST everything that was brought to their attention(factory strobe lights on hood and cab malfunctioning) so they get a 9 out of 10. Haven't seen the $1000.00 rebate check from Ford for putting the snow plow on either. More

by retsof176 Verified Customer Verified Customer

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Satisfied as always!! The service was prompt and efficient... this service center does not miss an opportunity to wow me with their service experience appreciate al The service was prompt and efficient... this service center does not miss an opportunity to wow me with their service experience appreciate all your help and keep up the good work More

by Rajpatwa Verified Customer Verified Customer

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Service Keith and Darren always take care of me...can't say enough good things about them!Patrick has also been helpful, and I have been dealing with them for Keith and Darren always take care of me...can't say enough good things about them!Patrick has also been helpful, and I have been dealing with them for 12 years now. More

by markg50 Verified Customer Verified Customer

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Fast and easy The tech was super helpful and very polite. Everything was very smooth and easy. Scheduling was very easy, they got me right in to fix my wheel sensor The tech was super helpful and very polite. Everything was very smooth and easy. Scheduling was very easy, they got me right in to fix my wheel sensor that apparently broke off in my wheel. More

by wheelerenterprises00 Verified Customer Verified Customer

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Always a great experience at Cortese I'm always pleased with the courtesy & attention given by the guys in the Service Center. My vehicle was ready in no time & I always appreciate the op I'm always pleased with the courtesy & attention given by the guys in the Service Center. My vehicle was ready in no time & I always appreciate the option of using the shuttle services- this is an awesome perk! Thanks for consistent respect & fantastic service! More

by Savedstephanie Verified Customer Verified Customer

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I needed routine oil change. The people in the Service Dept. are always courteous, friendly, helpful, professional and accommodating. I've never been disappointed with the work do The people in the Service Dept. are always courteous, friendly, helpful, professional and accommodating. I've never been disappointed with the work done on my vehicle....The Service has always been exceptional. More

by LEANDRAKOSMOSKI Verified Customer Verified Customer

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Great customer service, nice people Great customer service and nice people. They are quick to take care of your car. And after they are done servicing your vehicle, the mechanic explains Great customer service and nice people. They are quick to take care of your car. And after they are done servicing your vehicle, the mechanic explains anything else that could need service soon on your vehicle. I love Ford! More

by areyesjr81 Verified Customer Verified Customer

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Great service! Always a pleasure to visit and have work done on my car! Everyone in service all the way to Keith Osier the manager are great! Thanks Al Rosetter for Always a pleasure to visit and have work done on my car! Everyone in service all the way to Keith Osier the manager are great! Thanks Al Rosetter for getting me in and out in no time:) More

by lashandacastel Verified Customer Verified Customer

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Friendly and informative staff I've been bringing my Ford vehicles to Cortese for service since at least Y2K and I've always had great service. Keith, Patrick and Darren always keep I've been bringing my Ford vehicles to Cortese for service since at least Y2K and I've always had great service. Keith, Patrick and Darren always keep me updated and call to explain repairs before they are started and when possible, try to help me save a few dollars along the way. Thank you for excellent customer service! These guys ROCK! More

by Feddy284 Verified Customer Verified Customer

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Honest Inspection Took my car in for a routine NYS inspection and received honest feedback on it. It passed inspection without any additional repairs but I was informe Took my car in for a routine NYS inspection and received honest feedback on it. It passed inspection without any additional repairs but I was informed that my brakes will need replacement sometime during the next year. No pressure to replace them now was given. In fact they told me there was no urgent need to do so but to simply be aware of what to look for when the time does come. I have run across so many other repair shops that are looking for the quick buck during these required inspections that it was refreshing to hear an honest appraisal of the situation. The entire service staff was pleasant to deal with and the car was ready at the time promised to me. I won't go any other place in the future for any repair needs. More

by tljh Verified Customer Verified Customer

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