Keith Osier | Page 21

Great service! Always a pleasure to visit and have work done on my car! Everyone in service all the way to Keith Osier the manager are great! Thanks Al Rosetter for Always a pleasure to visit and have work done on my car! Everyone in service all the way to Keith Osier the manager are great! Thanks Al Rosetter for getting me in and out in no time:) More

by lashandacastel Verified Customer Verified Customer

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Friendly and informative staff I've been bringing my Ford vehicles to Cortese for service since at least Y2K and I've always had great service. Keith, Patrick and Darren always keep I've been bringing my Ford vehicles to Cortese for service since at least Y2K and I've always had great service. Keith, Patrick and Darren always keep me updated and call to explain repairs before they are started and when possible, try to help me save a few dollars along the way. Thank you for excellent customer service! These guys ROCK! More

by Feddy284 Verified Customer Verified Customer

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Honest Inspection Took my car in for a routine NYS inspection and received honest feedback on it. It passed inspection without any additional repairs but I was informe Took my car in for a routine NYS inspection and received honest feedback on it. It passed inspection without any additional repairs but I was informed that my brakes will need replacement sometime during the next year. No pressure to replace them now was given. In fact they told me there was no urgent need to do so but to simply be aware of what to look for when the time does come. I have run across so many other repair shops that are looking for the quick buck during these required inspections that it was refreshing to hear an honest appraisal of the situation. The entire service staff was pleasant to deal with and the car was ready at the time promised to me. I won't go any other place in the future for any repair needs. More

by tljh Verified Customer Verified Customer

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The guys had no idea what was going on Al was working and Keith was helping. It was chaos. Keith, as a service manager, didnt know anything about what vehicles were dropped off and the cust Al was working and Keith was helping. It was chaos. Keith, as a service manager, didnt know anything about what vehicles were dropped off and the customers had to wait to pick up. He saod he doesnt work back there and was helping so i assumed he didnt even work in the service department at all. I stood there waiting to ask about a part and took forever for them to ask me what i needed. Then I asked Al about my door handle and quoted me for the handle that opens the door. I needed the plastic piece for the handle to just hold on the door to pull it closed. Then he went to help someone else and I left. I am happy about the price and it didnt take that long. More

by jessican.muldoon Verified Customer Verified Customer

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service They greet you with good morning and the paper work is done they also check to see if you need a shuttle Darren is great They greet you with good morning and the paper work is done they also check to see if you need a shuttle Darren is great More

by cben191043 Verified Customer Verified Customer

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Quick clean up Had some residual sealant around my door handles after a service visit and Talked to Keith about it, he had me come in and they fixed it while I waite Had some residual sealant around my door handles after a service visit and Talked to Keith about it, he had me come in and they fixed it while I waited. Also they gave my truck a bath for the inconvenience of having to come back. Awesome customer service, thank again. Mark More

by MARK.BANFIELD Verified Customer Verified Customer

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Low tire pressure I had low tire pressure that kept coming on, on my new F-150 they fit me right in and fixed it free of charge within 30 minutes. Very personable peopl I had low tire pressure that kept coming on, on my new F-150 they fit me right in and fixed it free of charge within 30 minutes. Very personable people in the service center. More

by rkahl86 Verified Customer Verified Customer

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I was looking to save some money Ever since I bought a new Ford vehicle from Wayne Rainey way before you became Cortese this Ford Dealership has been nothing but professional from Sal Ever since I bought a new Ford vehicle from Wayne Rainey way before you became Cortese this Ford Dealership has been nothing but professional from Sales people to the Service Department employees I have dealt with. More

by gridgnome Verified Customer Verified Customer

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Professionalism at it's best. They do a great job time after time, no matter of what brand I own. Very knowledgeable folks. Will always keep you posted and with a smile. They do a great job time after time, no matter of what brand I own. Very knowledgeable folks. Will always keep you posted and with a smile. More

by CHICORP Verified Customer Verified Customer

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Thank you for taking care of my emergency repair ! Thank you Al our service advisor for helping me out and taking care of my repair !! Cortese Ford Service advisors ( Keith Al, Darren .Patrick ) , Thank you Al our service advisor for helping me out and taking care of my repair !! Cortese Ford Service advisors ( Keith Al, Darren .Patrick ) , ( Susan in the office who always has a smile ) and Technicians have always been courteous and knowledgeable. More

by ROCHMOM Verified Customer Verified Customer

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